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Associate Engineer, Parts Coordinator

3 months ago

Metro Manila, Philippines Vertiv Full time

Who we are:

Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and innovation.

As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers’ vital applications run continuously, perform optimally, and scale with business needs.
 

Why Join Us?

Meaningful and Fulfilling Work Inspiring and Caring Leaders Global Talent Center Recharge Your Potential

Job Responsibilities:

Receives order information from the customer and validate details (address, ship method, part number, quantity, etc.) in system tools such as Part Requirement Page, Oracle EBS and other support tools. Appropriate selection of shipping method in accordance to order priority. Process orders in Part Requirement Page and Oracle EBS in a timely manner with 100% accuracy. Enter all order information in Smartsheet P1 Monitoring Down Unit Dashboard by accurately utilizing the features such as entering correct date and time, order status tagging, selecting appropriate warehouse and ship method, order endorsement, etc.) Proper tagging of acknowledge and ship dates on all orders placed against manufacturing facilities thru the Smartsheet tracker. Proper tagging of DFF field with Coordinator Email, OA ACK email and shipment notification fields of created orders. Proper tagging of demand class of orders planning team on orders that are not placed in the Smartsheet Tracker. Notify manufacturing plants on all orders by sending an email order notification via the Smartsheet Backorder process Booking of Orders via MNX Netship System and notify LS warehouse on all down unit orders and same day shipping orders through call and email during normal operations, after-hours and system outage. Require part number and validate part number in system tools such as CPQ, Oracle EBS  and other support tools. Utilize system tools such as CPQ and Oracle EBS to get the correct price and estimated lead-time for customer inquiries. Coordinate with planning team to get accurate parts availability for all field inquiries. Seek assistance from Global Database Team for parts with no price or questionable pricing in the system with Service Now Ticket. Discuss to the customer the parts that are obsolete and superseded. Require reference such as order number or purchase order to get order details. Timely monitoring and update of Smartsheet P1 Monitoring Down Unit Dashboard  Utilize tracking tools like track-trace and MNX Netship systems to retrieve shipping and tracking information. Provide timely updates and status on all P1 orders to field. Identifies customer needs through communication and probing.  Creates solutions to customer problems.  Provide sound recommendations to their queries.  Provides resolution the first time. Assists customers in handling, servicing, follow-up, communication and closure of issues.  Completes workload on time.  Monitors if transactions are processed in a timely manner. Implements error-proofing method to ensure all transactions done are accurately Participates in conferences calls, meetings and discussions with customers.

Job Responsibilities:

Bachelor’s degree in engineering (Electrical/Electronics), or related studies. At least 1.5 years as Associate Engineer, Parts Coordinator or relevant experience Experience in Customer Service Industry Specific Knowledge/Ability: Has a sound knowledge of Liebert Products and Services Knowledge in spreadsheets and word processing software. Customer Orientation Proficient with writing reports and procedure manuals Excellent time management and organization skills Ability to prioritize workload and complete multiple tasks in a predetermined time frame Able to read and comprehend schematic, diagrams. Good understanding of product documentation systems and processes. Speaks and writes English