TM Quality Review Specialist

1 month ago

Makati, Philippines ING Full time

At ING we value and support our employees before recruiting external talent. If you think this vacancy is the right next step in your ING career, we’d encourage you to apply. Should you have questions about the vacancy or need to hear more before you feel you can apply. Please do not hesitate to reach out to the responsible recruiter.


Quality Review (QR)Analyst [24+ months conducting TM investigations]
You will perform 1LoD Quality reviews of completed complex Transaction Monitoring (TM) investigations, covering money laundering, terrorist financing and tax evasion. You will be a respected authority on what constitutes a high-quality investigation. As a subject matter expert, you will have two objectives: 1) to help investigators develop their skills by providing high quality and constructive feedback on their work, highlighting investigation that is both good and that needs improvement; 2) to provide internal and external stakeholders and regulators with tangible and credible evidence that demonstrates the quality of the bank’s TM investigation capability.

You will:
 Perform reviews of completed investigations on complex TM alerts and cases, assessing the quality of the investigation and resulting documentation in line with ING’s TM Global Standard Investigation Process and Procedures (GSTMPPs) and ING’s Global Quality Management Procedure. You will assess whether the investigator has made the right decision, used their judgement taking a risk-based approach appropriately, and whether they
have followed ING process and procedure correctly.
 Consider the data the investigator has included in their investigation, the analysis they have done, the thought process they have followed and the rationale they have used in reaching their conclusion, as well as the quality of their “write up” and the degree to which the conclusion is supported by evidence.
 Document your findings appropriately to give the investigator constructive feedback, highlighting what is good and what needs improvement, seeking to help the investigator improve, whilst also providing an objective assessment of the quality of their work.
 Maintain primary focus on the quality and effectiveness of 1LoD Quality reviews, adopting an independent perspective, whilst ensuring that your work is completed in a timely fashion.


You will also:
 Develop expert understanding of ING process and procedures.
 Have expert knowledge of how to identify, analyse and understand money laundering, terrorist financing and tax evasion “red flags” and typologies as well as strong understanding of regulations and industry leading practices in conducting TM investigations.
 Have expert knowledge on what constitutes a good investigation and write up, clearly understanding internal and external stakeholder and regulatory expectations.
 Consult and collaborate with other Quality Review Analysts, whilst driving up the quality of the Quality Review team’s work through adopting and sharing best practice, techniques and knowledge over time.
 Give and take feedback constructively, actively engaging in continuous learning, development, and training initiatives.


Skills and attributes for success:
 Minimum 5-10 years of total work experience with a minimum of 24 months experience in TM investigations, preferably in reputable financial services organisations.

 At least 6 months experience conducting Quality role is preferred (but not required).
 Expert understanding of how money laundering, terrorist financing and tax evasion are executed, why, the differences between them and their impacts.
 Expert skills in conducting effective TM investigations, including in data and transaction analysis, research, and documentation.
 Developed understanding of the global financial system and banking as well as the regulatory environment and the impacts of non-compliance.
 Fluent English, reading and writing.
 Professional certification (CAMS, CFE, ICA or equivalent) is an advantage.

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