KYC Quality Review

3 weeks ago

Makati, Philippines ING Full time

Key functional responsibilities
- Performing Quality Review on the CDD files:
- End to end CDD review: aimed at discovery of potential quality errors in CDD files in a population.
- Targeted review: to test for specific errors in completed CDD files.
- Analyzing feedback on quality coming from Quality Assurance, Operational Compliance Dashboard, and other sources.
- Determining focus areas for Quality Review and research questions.
- Performing root cause analysis for the quality gaps, common errors identified.
- Maintaining regular working relations with Processing Unit contacts e.g., Leads, SMEs, Signatories, etc. to perform in-depth root cause analysis
- Preparing reports on the outcome of analysis and ensuring feedback loop with the specific Processing Unit to agree on the outcomes.
- Proposing potential improvements, preventive and mitigating measures.
- Liaising with Global KYC end to end Pillar, WB CDD QC Lead on additional focus areas and improvement actions required.
- In some cases, validating closure of the improvement actions to confirm the structural fix has been applied.
- Organizing lessons learnt and facilitating knowledge sharing sessions with Processing Units or the SME Community

Other
- Supporting with project management activities related to quality, reporting, maintaining the team SharePoint, forms, and trackers.
- Creating and updating reporting for various Governance forums, updating of Quality Review workplace instructions whenever needed.
- Giving and asking for constructive feedback.
- Partnering with local organizations and Global KYC team to understand relevant regulatory requirements, quality opportunities, challenges, needs, gaps.

Required experience, skills and competencies:

- 3+ years of relevant experience in AML/ CDD/ KYC in roles like CDD/KYC Analyst, Quality Control, Quality Assurance, and/or Subject Matter Expert.
- Understanding of key regulations (FEC, ESR, FATCA, CRS) and their respective effects on the operational landscape of KYC.
- Academic level and preferably a certification in FEC, FATCA, CRS, ESR or AML expertise areas or willingness to achieve those certifications.
- Risk awareness and ability to interpret research results and which mitigation measures need to be designed and implemented following the research results.
- Independent, analytical thinker, natural curiosity and desire to improve. A growth mindset. ability to get people on board’ and to influence change.
- Proactive self-starter, Can-Do, No Surprises and Positive mind-set. Overall, you have a healthy work ethic and a willingness to collaborate.
- Strong organizational and cultural sensitivity. Ability to successfully work remotely in multiple countries and ensure different cultures will work together as one team; taking into account different cultures, languages and time zones etc.
- Ability to display flexibility to teams and adapt plan, approach and behavior to the different needs, cultures and situations.
- Strong resilience; ability to navigate through ambiguity and simplify complexity without losing essence.
- High fluency in English is a must.

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