Front Office Supervisor
3 weeks ago
FRONT OFFICE SUPERVISOR
Responsible for supervising Front Office operations of hotel and providing support to the Duty Manager
Qualifications
Graduate of BS Hotel and Restaurant Management or any related courseMinimum of 3 years experience as Front Office Associate and 1-year experience in a supervisory roleExperienced in OPERA systemExcellent oral communication skillsCustomer-service oriented
Duties and Responsibilities
Provide Front Desk Staff with necessary training and support as directed by managementResolve issues/problems and coach and counsel the front desk team members to ensure a quality operationSupervise and monitor activities of all Front Desk staff and Concierge making sure they adhere to the Hotel's standards of excellence and to the Hotel's policies and procedures outlined in the employee handbookStrictly monitors the grooming of Front Desk staff and Concierge at all timesBe able to work various shifts, weekends, and holidays; be flexible with scheduling and assisting Front Desk staff and Concierge with scheduling conflicts whenever possible; be on time for scheduled ShiftsGreet, check-in, and check out guests; handle walk-ins, stay-overs, and room changes-
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