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Front Office Associate

2 months ago

Metro Manila, Philippines Newport World Resorts Full time

JOB SUMMARY

The Front Office Associate is responsible with answering and attending to internal and external phone calls, emails and queries of guests inquiring in Holiday Inn Express.

RESPONSIBILITIES

Print daily reports as reference for the day’s activities such as arrival list, departure list, in-house guest list, VIP list, guest traces and othersRead the endorsement logbook and attend briefing before shiftsCheck applicable room rates and promos to be offered for the dayPrepare registration collaterals such as registration cards, breakfast coupons, promotional items and guest amenitiesRequest guests to fill out registration card completely to get personal information for hotel referenceRegister guests and assign room to guestsIssue, secure and control issuance of room keysWork in conjunction with the bell staff to assist guests to their roomsFile, update and store registration cards and its information to the hotel systemFile guest receipts to use as reference of charges upon departureAnswer various questions and inquiries from guestsHandle cashiering duties such as checking guest accounts; accept deposits, collect payment, post charges and issue receiptsProcess foreign currency exchange for guestsCheck guest accounts and identify high balancesInform guests of high balances and offer pre-settlementBalance and ensure that credit card settlements for the day are correctly settledProperly endorse, count, receive or turnover cash float, guest deposits and other monetary items to the next shiftArrange amenities to be sent to rooms in the absence of a Guest Relation OfficerMake reservations through phone or at the front desk in the absence of a Reservations AgentRun various reports on the computer for night auditPerform concierge duties on a situation basisAct as support group and guide to Bell Service and Telephone Operator

QUALIFICATIONS

Graduate of a Bachelor’s degree in Hotel and Restaurant Management, Tourism or equivalentExperience as a Front Office Associate in a 3-star-hotel is an advantagePossesses excellent communication skillsHas excellent interpersonal and customer service skillsAble to interact with customers of different personalities/nationalitiesCan work effectively in a teamAble to build harmonious working relationship with peers and superiorsAdaptable and can handle stressful and high pressure situationsProficient in MS Office and Google Suite