Business Systems Analyst, Security Coordinator

3 weeks ago


Metro Manila, Philippines THOMSON REUTERS CORP PTE LTD - PHILIPPINE BRANCH Full time

Position Overview

 

The Business System Analyst, Security Coordinator will be responsible for coordinating the response to Security Questionnaires, Vendor Questionnaires, Due Diligence Questionnaires, Customer Attestations, Supplier Assessments, Information Security and Privacy Questionnaires, Vendor Risk Assessments and other (non-RFP related) customer inquiries designed to assure customers about the security, privacy and other functional-related questions about our products.

 

About the RoleCoordinate with Customer Assurance, Privacy, Product Development, Legal Counsel, Sales team, and other Subject Matter Experts (SMEs) to complete and respond to the customer inquiry.Seek responses from SMEs/product owners/other internal partners to address specific inquiries and requirements.Collaborate with product owners and SMEs to ensure that all technical responses reflect the most current developments and enhancements. Update the repository as needed with updated and current information.Write customer facing responses to specific customer inquiries.  Translate complex technology responses into customer facing narrative. Partner with Customer Assurance, Privacy, Legal Counsel to ensure that responses are customer-facing and not disclosing confidential business information.Build, maintain, and enhance an electronic repository of standard Q&As pairs utilized to answer these customer inquiries.Answer inquiries from repository database.Track number / type of questions to assist with reporting metrics.Contribute to the ongoing development of best practices and simplification of processes.

 

About You2 to 4 years relevant work experienceAble to create strong cross-departmental partnershipsStrong attention to detail and accuracyStrong communication skills (written and verbal)Ownership: Track, pursue and close the loop to ensure timely responsesAble to identify and escalate process improvement opportunities or gapsAble to work under timelinesBachelor's degree requiredAble and willing to work on a night shift

 

What's in it For You?


You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connectedWellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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