1st Line Support Analyst

1 month ago


Manila, Philippines Willis Towers Watson Full time

Application helpdesk, covering both internal and external users. Provides technical support to the organization's internal/external users of computer applications and hardware (e.g., PCs, servers, mainframes). Installs and tests new software and upgrades and makes software available to technical users. Ensures that standard software images are installed, properly configured, regularly updated and working properly on developer PCs and servers. Answers questions regarding system procedures, online transactions, systems status and downtime procedures. Collaborates with network services, software systems engineering, and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems. Includes first and second level help desk support. Typically located within a call center or Help Desk Support hub.The RoleAs an Enterprise Support Analyst, you will provide post-sales technical support for enterprise deployments of advanced financial modelling software working in a global team providing 24/7 support following a revolving shift pattern.
People
Build strong relationships internallyDemonstrate natural ease and effectiveness when dealing with clients/colleagues at all levelsClientsProviding technical support to consultants and the sales teams where appropriateAssist with day to day technical issues and resolving them in a timely and effective mannerExcellenceDelivering support that meets or exceeds client expectationsThe RequirementsPrevious experience in an IT Helpdesk / Application or Software Support role.Excellent communication skills.Excellent command of business English, other European languages are desirable.Experience of dealing with several different client problems each day, researching to find the answers, communicating directly with the client both verbally and in writing.Experience of reporting technical, functional and operational problems and resolutions to the development team.Good knowledge of server hardware and configuration.Microsoft Windows (including Windows Server) and networking knowledge.SQL Server experience (good to have)Experience supporting IIS and Active DirectoryExcellent organizational skillsEducated to degree levelEqual Opportunity Employer

  • Manila, National Capital Region, Philippines Willis Towers Watson Full time

    Application helpdesk, covering both internal and external users. Provides technical support to the organization's internal/external users of computer applications and hardware (e.g., PCs, servers, mainframes). Installs and tests new software and upgrades and makes software available to technical users. Ensures that standard software images are installed,...


  • Manila, National Capital Region, Philippines FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented...


  • Manila, Philippines Cambridge University Press & Assessment | Manila Full time

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are recruiting for aCustomer Support Advisorwho will be part of our Cambridge English Customer Support team. The job holder logs,...


  • Manila, Philippines Cambridge University Press & Assessment | Manila Full time

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are recruiting for a Technical Support Analyst who will be part of our Global Technical Support team based in Manila. This team is...


  • Manila, Philippines Cambridge University Press & Assessment | Manila Full time

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are recruiting for aCustomer Support Advisorwho will be part of our Cambridge English Customer Support team. The job holder logs,...


  • Manila, Philippines Cambridge University Press & Assessment | Manila Full time

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are looking for a Systems Support Analyst to join our Business Operations team within Partnership for Education. As a key member of our...


  • Manila, Philippines Avaloq Full time

    Company DescriptionFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and...


  • Philippines, Manila Cambridge University Press & Assessment | Manila Full time

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are recruiting for a Technical Support Analyst who will be part of our Global Technical Support team based in Manila. This team is...

  • Systems Analyst Lead

    4 weeks ago


    Manila, Taguig, Philippines Willis Towers Watson Full time

    Our work touches the lives of millions of people. We are dedicated to helping our clients deliver an excellent experience to the members of their pension schemes. This is an exciting opportunity to join Outsourcing NNA, as the Systems Analyst Lead in Manila within the Technology Engineering and Delivery function.You will be leading the Manila team of Systems...

  • Service Desk Analyst

    3 weeks ago


    Manila, Philippines Stagwell Full time

    Stagwell empowers talented, passionate, and creative leaders with vision to deliver breakthrough ideas on behalf of the worldâs most ambitious clients.We believe that the differences among us fuel innovation and drive us to achieve extraordinary results. We take great pride in a work force with rich diversity of age, race, ethnicity, gender, nationality,...

  • Avaya Support Analyst

    3 weeks ago


    Metro Manila / NCR, Philippines Eclaro Business Solutions Incorporated Full time

    L3 Avaya (telephony) Support Analyst Operations and maintenance (Level 3 and 4 resources - temporary 1 2 years while we do our migration, to support the Avaya environment) Extensive experience on Avaya on prem back end systems (for ex: CMS, AMS, AEM, AEP, Client).Experience in general maintenance and operations work (ex: system or server upgrades,...

  • Service Desk Analyst

    3 weeks ago


    Metro Manila / NCR, Philippines Prov International (Philippines) Inc Full time

    Your Tasks • Provides 1st to 2nd level Laptop/Desktop, Mobile and account support • Provide technology monitoring support including cyber security detection, analysis, reporting, and alerting. • Ensures team documentations for SOPs and technical documentations are updated. • Continually improve personal knowledge and skills relevant to current...


  • Metro Manila / NCR, Philippines Microsourcing Philippines Inc Full time

    The Senior Technical Analyst is responsible for all front-line interactions from Evolve IP clients to the Client Support Center. The ideal associate will provide quality first response to omnichannel client interactions, provide technical support, and achieve high client satisfaction. We are looking for associates who demonstrate our Vision, Motto, Core...


  • Manila, Philippines Xurpas, Inc. Full time

    Xurpas Inc. is a trusted, publicly listed technology company with twenty years of experience. We focus on helping our customers by offering digital transformation services including website and mobile app development, software solutions for enterprise resource planning and HRIS, IT staff augmentation, digital marketing services, and more.The RoleYou Will Be...

  • Service Desk Analyst

    3 weeks ago


    Philippines, Manila Stagwell Full time

    Stagwell empowers talented, passionate, and creative leaders with vision to deliver breakthrough ideas on behalf of the worldâs most ambitious clients.We believe that the differences among us fuel innovation and drive us to achieve extraordinary results. We take great pride in a work force with rich diversity of age, race, ethnicity, gender, nationality,...


  • Philippines, Manila Xurpas, Inc. Full time

    Xurpas Inc. is a trusted, publicly listed technology company with twenty years of experience. We focus on helping our customers by offering digital transformation services including website and mobile app development, software solutions for enterprise resource planning and HRIS, IT staff augmentation, digital marketing services, and more.The RoleYou Will Be...


  • Manila, Philippines Carnival Cruise Line Full time

    Job ID 7974 Location Manila, Metro Manila Date posted 03/07/2024 Job DescriptionCASI, Cruise Administration Services Inc, a Carnival Cruise Line entity in the Philippines currently has a Sr. Specialist, Fleet Resource Support Team role available with Holland America onsite in Manilla.Only candidates located in the Philippines to apply.Job Summary:The Sr....


  • Manila, Philippines Arcadis Full time

    Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex...


  • Manila, Philippines Arcadis Full time

    Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex...


  • Manila, Philippines Arcadis Full time

    Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex...