Current jobs related to Product Support Representative - Metro Manila - FIS Global Solutions Philippines, Inc.
-
Sales Representative
3 weeks ago
Manila, National Capital Region, Philippines Industrial Support Full timeJob Title: Sales RepresentativeAt Industrial Support, we are seeking a highly motivated and experienced Sales Representative to join our team.Key Responsibilities:Develop and maintain strong relationships with distributors, clients, and customers.Meet and exceed sales targets through effective sales strategies and negotiation skills.Travel to meet with...
-
Technical Support Representative
4 weeks ago
Manila, National Capital Region, Philippines MSI PACIFIC INTERNATIONAL PHILIPPINES REPRESENTATIVE OFFICE Full timeJob Summary: Customer Service Representative for a gaming company, requiring strong communication skills, technical knowledge, and ability to work in a fast-paced environment. Duties and responsibilities: Manage multiple calls and chats simultaneously Respond to web tickets within the shift Work a flexible schedule, including weekends and...
-
Technical Support Representative
5 months ago
Metro Manila, Philippines MSI PACIFIC INTERNATIONAL PHILIPPINES REPRESENTATIVE OFFICE Full timeDuties and responsibilities:· Able to manage 1 call and 2 chats at the same time· Able to answer web tickets within the shift· Amenable to shifting schedule· Able to come to work for 6 days a week.· Able to come to work for 9 working hours per day (Including a 1-hour break), may adjust if needed.· Able to come to work on Holidays and...
-
CSR - Customer Support Representative
1 month ago
Metro Manila, Philippines THOMSON REUTERS CORP PTE LTD - PHILIPPINE BRANCH Full timeAbout the RoleIn this opportunity as Customer Support Representative, you will:Act as point of contact for troubleshooting, diagnosis, and escalation of customer support queries and field staff related to all Confirmation products via phone, email or other media types as available.Resolve all technical and service issues related to all Confirmation products...
-
Manila, National Capital Region, Philippines Industrial Support Full timeJob QualificationsWe are looking for a highly motivated and experienced Customer Service Representative to join our team at Industrial Support in Clark, Pampanga.Key Responsibilities:Must have at least completed 2nd year in collegeMust have at least 6 months to 1 year of Call Center ExperienceWilling to work onsite and in PampangaAs a Customer Service...
-
Customer Service Representative in Manila
3 weeks ago
Manila, National Capital Region, Philippines Industrial Support Full timeJob RequirementsWe are seeking a highly motivated and experienced Customer Service Representative to join our team at Industrial Support in Manila.Key Qualifications:Completed 2nd Year CollegeMinimum of 6 months of Financial BPO experienceCandidates with financial services background or experience are highly preferredWhy We Prefer Experienced...
-
HYBRID - Product Lifecycle Management Support
1 month ago
Metro Manila, Philippines Private Advertiser Remote Work Freelance Full timeQualifications:Bachelor's Degree required;1-2+ years of systems related work experience, CPG experience is a plus, Product Lifecycle Management;2-4 years of business experience preferred.Working Schedule: 8PM - 5AM (NIGHT SHIFT)Project based of 5monthsResponsibilities:Management of Product Recipes in Product Data Management (PDM)Manages the creation and...
-
Sales Representative in Manila with Benefits
3 days ago
Manila, National Capital Region, Philippines Industrial Support Full timeKey Qualifications:• Bachelor's degree or higher• At least 1 year of sales experience or related work position• Willingness to start work immediately• Ability to work on-site in Manila• Commission-based benefits offered by Industrial SupportAs a sales representative for Industrial Support, you will be responsible for meeting sales targets and...
-
Manila, National Capital Region, Philippines Industrial Support Full timeQualificationsWe are seeking a highly motivated and experienced Customer Service Representative to join our team at Industrial Support in Clark Pampanga. The ideal candidate will have a strong background in customer service and be able to work effectively in a fast-paced call center environment.Must have at least completed 2nd year in collegeMust have at...
-
Product Load Support
1 month ago
Metro Manila, Philippines GBSS Full timeOfficial role title: Product Support (Travel CMS) Summary:Join our dynamic team as a Product Support Specialist, working closely with the Market Development Manager and Product Assistants. In this role, you'll be key to ensuring our campaigns and product materials are executed flawlessly, with a focus on delivering exceptional sales support and customer...
-
Manila, National Capital Region, Philippines Industrial Support Full timeKey Qualifications:• Must have at least completed 2nd year in college• Must have at least 6 months to 1 year of Call Center ExperienceWhy Industrial Support:We are looking for a skilled and dedicated individual to join our team as a Customer Service Representative in Clark Pampanga. As a Call Center Agent, you will be responsible for providing...
-
Customer Support Representative
3 days ago
Manila, National Capital Region, Philippines EXL Full timeAbout the RoleWe're looking for a skilled customer support representative to join our team at EXL. As a customer support representative, you'll play a key role in delivering exceptional customer service, handling a high volume of inbound and outbound calls, and providing solutions to customer inquiries.Key ResponsibilitiesHandle a large volume of inbound and...
-
Customer Service Representative
4 weeks ago
Manila, National Capital Region, Philippines Capital One Philippines Support Services Corp. Full timeJob Summary: Customer Service Representative required to handle customer inquiries, provide product knowledge, and assist with account-related concerns in a fast-paced office environment. Responsibilities: Listen attentively to customers to address issues and questions responsibly, updating account information as needed. Display expertise in product and...
-
Technical Support Representative
5 months ago
Manila, National Capital Region, Philippines MSI PACIFIC INTERNATIONAL PHILIPPINES REPRESENTATIVE OFFICE Full timeDuties and responsibilities:· Able to manage 1 call and 2 chats at the same time· Able to answer web tickets within the shift· Amenable to shifting schedule· Able to come to work for 6 days a week.· Able to come to work for 9 working hours per day (Including a 1-hour break), may adjust if needed.· Able to come to work on Holidays and...
-
CSR - Customer Support Representative
1 month ago
Manila, National Capital Region, Philippines THOMSON REUTERS CORP PTE LTD - PHILIPPINE BRANCH Full timeAbout the RoleIn this opportunity as Customer Support Representative, you will:Act as point of contact for troubleshooting, diagnosis, and escalation of customer support queries and field staff related to all Confirmation products via phone, email or other media types as available.Resolve all technical and service issues related to all Confirmation products...
-
HYBRID - Product Lifecycle Management Support
1 month ago
Manila, National Capital Region, Philippines Private Advertiser Full timeQualifications:Bachelor's Degree required;1-2+ years of systems related work experience, CPG experience is a plus, Product Lifecycle Management;2-4 years of business experience preferred.Working Schedule: 8PM - 5AM (NIGHT SHIFT)Project based of 5monthsResponsibilities:Management of Product Recipes in Product Data Management (PDM)Manages the creation and...
-
Mechanical Sales Representative
3 weeks ago
Manila, National Capital Region, Philippines Industrial Support Full timeINDUSTRIAL SUPPORT**Job Title:** Sales Specialist**Job Summary:** We are seeking a highly skilled Sales Specialist to join our team at Industrial Support. The ideal candidate will have a strong background in mechanical engineering and sales, with a proven track record of success in selling and marketing heavy equipment. The successful candidate will be...
-
Hotel Contracting Coordinator
1 month ago
Metro Manila, Philippines Go West Tours Representative Office Full timeTourism Industry / USA and Canada Int’l Inbound Operator / full-time / Ortigas - Pasig CityGO WEST TOURS is a receptive operator with our main office in San Francisco as well as staff in New York, Montreal, Paris and Manila. We handle leisure group travel, individual travel, and incentive travel for our mainly European clientele. Our core values are...
-
Manila, National Capital Region, Philippines OAMPI Inc. Full timeEmail Support Representative for a financial management firm in Makati, PHEmail Support Representatives assist customers via email, answering their questions and helping them to quickly resolve issues. They aim to improve the quality of customer interactions, work as a team to hit client targets, and perform other tasks as required by the client.At least 2...
-
Customer Service Representative
4 weeks ago
Metro Manila, Philippines Capital One Philippines Support Services Corp. Full timeResponsibilities:- Account Servicing. Listens attentively to customers in order to address issues / questions responsibly; Updatesaccount information, as requested by the customer; Transfers the customer to the appropriate department, as needed- Functional Knowledge. Displays expertise in product and service knowledge; Understands and adheres to...
Product Support Representative
2 months ago
About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance, or product application. Perform validations using mathematical and statistical knowledge & risk domain.
WHAT YOU WILL DO:
Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.Work in areas of Asset liability management, Interest Rate Risk, Liquidity Risk. IRRBBSupport the production of internal and external global client on liquidity regulatory reporting (LCR, ALMM, NSFR, IRR, Funding Plan).Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results.Provide solutions to client issues through the inbuild financial and application knowledge.Assist clients in resolving application-related issues promptly and effectively, ensuring their concerns are addressed.Anticipate evolving client needs and develop strategies to meet those needs.Participate in incident management process and coordinate until issues are resolved and RCAs are delivered.Ensure comprehensive handover from Professional Services team to Client Services of new projects.Report new or recurring problems to product management and/or product development departmentsProvides in-depth product support to FIS clients by resolving incoming inquiries.Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.Documents customer information and recurring technical issues to support product quality programs and product development.Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
WHAT YOU BRING:
1 to 3 years’ experience in Risk Management preferably Banking and Insurance Sector.Knowledge of valuations of Banking products like Bonds, loans, deposits, saving accounts, REPO, and reverse REPO style instruments etcKnowledge of Derivatives like FRA, Interest Rate Derivatives, Swaps, Futures, Options etc.Knowledge of LCR & NSFR, Liquidity Risk ratios for the BankBasic concepts of Market Risk measure, Value at Risk (VaR), Estimated Shortfall, Sensitivities, Back testing.Knowledge of Bank balance sheet management, cashflow generation, Regulations around Asset Liability Management (ALM).Basic Knowledge on Microsoft SQL Database, general SQL queries, RDBMS, data structures, Analysis services, Cube.Prior banking experience preferredStrong analytical, organizational and time management skillsThe ability to work independentlyYou are an excellent communicator and strong problem-solverKnowledge of FIS products a plus
WHAT WE OFFER:
A modern, international work environment and a dedicated and motivated teamA competitive salary and benefitsA variety of career development tools, resources, and opportunitiesTime to support charities and give back in your community.A fantastic range of benefits designed to help support your lifestyle and wellbeing.Great workspaces with dedicated and motivated colleaguesA broad range of professional education and personal development opportunitiesA work environment built on collaboration, flexibility, and respect.