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Fraud and Claims Representative
1 week ago
In this role, you will:
Support and capture all pertinent information from customers about their claimsConduct research and provide updates on status of new and existing claimsIdentify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claimPerform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environmentReceive direction from team lead and escalate questions and issues to more experienced rolesInteract with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers
Required Qualifications:
6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationCompleted 2nd year college
Desired Qualifications:
1+ year of experience in banking and financial services or equivalent is preferred but not required.
Job Expectations:
Must be amenable to work in shifting schedules, which includes graveyard, weekends and holidaysMust be open to split day-offs/ rest daysMust be amenable to work in McKinley, TaguigMust be willing to support voice function-
Fraud and Claims Representative
1 week ago
Manila, National Capital Region, Philippines Wells Fargo Philippines Full timeIn this role, you will:Support and capture all pertinent information from customers about their claimsConduct research and provide updates on status of new and existing claimsIdentify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claimPerform routine customer...
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