Compliance & Fraud Senior Analyst

2 weeks ago

Manila, National Capital Region, Philippines TTEC International Full time

Industrial Relations & Employment Law (Legal)

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Compliance & Fraud Analyst working remotely in The Philippines, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in The Philippines says it all

What You'll Do - EDIT FOR EACH CATEGORY
HC Compliance and Fraud P2/P3 level will be assigned 3 sites or more in the Philippines to cover (1) We Hear You, Ttec escalation platform from low to mid-level cases; (2) PH -Review and Process Termination Request Ticketing Management, (3) Attendance Incident Report Ticketing, and, (4) US Termination Ticketing Management. The P1/P2 will be assigned to work side by side with the Pillar Leaders of We Hear You, PH-RPTR, AIR and US Termination respectively, ensure investigations happen in collaboration with the HC Compliance team members on employee cases, and should be conducted on a timely basis, fostering strong engagement with business stakeholders in partnership with HCBP.

During a Typical Day, You'll

We Hear You Investigation function – the HC Compliance and Fraud – Analyst P2/P3 level is expected to achieve thorough and objective investigation of all the WHY cases escalations to the 3 or more assigned Sites from low to mid-level cases categories.

  • Coordinate investigation to appropriate departments working with Operations and HCBP partners.
  • To work closely with the WHY Pillar Lead in the creation of the quarterly business summary to cover significant low to mid-level cases.
  • To endorse appropriately to P3 initiation of the PH-RPTR process if warranted by the WHY report
  • Provide 360 degrees feedback to immediate manager of the low to mid-level cases attended to.

PH – Review and Process Termination Request function – the HC Compliance and Fraud – Analyst P1/P2 level must work with the Pillar Lead, P3 Site POCs, Ops and HCBP to strictly observe the PH – Review and Process Termination Request proceedings.

  • NTE Review and Approval;
  • Gathering of investigation significant proofs and evidences;
  • Schedule and facilitates Administrative Hearing or Case Conference;
  • Join Debriefs (up to PD, ED and Region Legal counsel if need be);
  • NOD validation and final drafting
  • Approval of termination and ticket implementation

Attendance Incident Report Ticketing - the HC Compliance and Fraud P2/P3 level must ensure that all attendance incident report tickets raised are properly reviewed prior approval to mitigate risk on business, client and labor cases claims and exposures.

US Termination Ticketing function – the HC Compliance and Fraud P2/P3 level must work with the Pillar Lead to ensure that all US termination tickets raised are properly reviewed prior approval to mitigate risk on business, client and employee claims and exposures.

HC Compliance and Fraud P2/P3 should adhere to all Human Capital Compliance and Fraud performance objectives, metrics, and standard operating procedures to meet maximum team performance.

This includes working with the rest of the HC Compliance Team members to obtain an optimum level of customer experience, excellent engagement with business stake holders, partners and meet the expected assigned metrics or parameters/SLA.

What You Bring to the Role

  • Strong knowledge and experience on HC disciplines specifically Employee Relations and or labor/legal practice/exposures
  • Strong Employee Case Management experience
  • Must have at least 1-year Employee Relations experience
  • Excellent analytical, creative problem-solving skills and keen attention to details
  • Strong customer experience orientation and engagement
  • Excellent written and oral communication skills
  • Good interpersonal skills to work with Legal, HCBP and Operations
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