Senior Client Support Analyst

1 week ago

Philippines Foundever Full time

Go further with FoundeverTM Are you ready to move your career forward? At FoundeverTM, you will find our call center jobs surprising.

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

What are we looking for?Requirements:


Bachelors degree in related field required.4+ years' experience in a customer-facing role, preferably as a technical support analyst or consultant.

Experience with troubleshooting SaaS applications.
Experience with SQL, Freighter and/or relational databases.
Experience using SalesForce and/or Netsuite.
Proven strong written and verbal communication skills.
Experience with Frontline Education self-service options for clients.
Experience with automatic job scheduling and workload automation.
What should you expect from us?- Paid training from day one- Tons of growth opportunities (93% of our non-agent positions are filled internally) - A leadership team that hears your voice; we know that when we work together we can accomplish so much more- Fun team environment where we work hard to build trust every single day- HMO Benefits for you and your family- Free Call Center Training- Free Shuttle services in selected locations (Pick-up points)Terms and conditions apply

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