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Customer Experience Officer | Makati

2 months ago

Metro Manila, Philippines MedGrocer Full time

MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups. 

The Customer Experience Officer drives our company's growth by leading the efforts to create exceptional patient interactions, making sure their experience is filled with care and efficiency.  

Key Responsibilities

Manage day-to-day operations relating to order processing and customer serviceHandle patient concerns and coordinate with various teams to address patient requestsGenerate and analyze daily, monthly, and ad hoc reports and present to internal and external partiesEstablish relationships with clientsManage team escalations and work plans, audit work, and provide learning and growth opportunitiesCollaborate with other MedGrocer teams (e.g. IT) to drive product, system, and process development projectsEvaluate and design initiatives to improve patient health outcomes and customer experience Implement, monitor, and scale proposed initiatives

Minimum Qualifications

2-4 years leading teams, handling difficult customer escalations, creating and implementing processes, and foreseeing and solving possible concernsPreferably with experience working in the healthcare industry, but not requiredMust work onsite in Makati

Perks and Benefits

HMO for employeesPaid leavesMedicine couponsOpportunities for promotion and performance bonuses13th month pay

Why MedGrocer? 

Progress: To handle patient escalations by transforming their concerns into solutions, maintaining adherence to high standards and ensuring patient satisfaction in a fast-paced environment. You will be able to lead the end-to-end transformation of ideas into reality, creating a seamless patient experiencePurpose: To create and execute a digitally enabled platform that seamlessly integrates onsite medical services with 24/7 teleconsultations, improving the lives of millions of Filipinos through comprehensive carePeople: To both work and have fun with a group of dynamic and passionate individuals from diverse backgrounds, from whom you will create bonds with and have the chance to learn from Formula fields should be configured in the field menu dropdown