ETS Technical Support Engineer

2 months ago

Pasig, Philippines Emerson Full time

Job Summary

If you are a professional looking for an opportunity to work with the global Emerson Systems and Software organization, this is a stimulating opportunity for you We are looking for hardworking individuals with a keen curiosity about learning new technologies and who are driven to apply their knowledge to tackle the toughest problems and deliver optimum results. The ETS Technical Support Engineer delivers world-class technical support to our internal and external customers. Through the use of direct telephone support and emails, technical support personnel cover customer support questions for all active Energy and Transportation Solutions (ETS) products. The role will require an adaptable, meticulous individual to work through critical customer issues, authoritatively driving WIN-WIN scenarios.

In this role, your responsibilities will be:

  • Providing advanced level troubleshooting and great customer service

  • Providing Root Cause Analysis and final solutions for technical issues

  • Maintaining technical issues escalation procedures

  • Capturing and responding to customer questions delivered through phone, email and CRM.

  • Solid telephone skills and technical issue questioning. Using probing questions to ensure the best possible solutions are given to the customers

  • Working through customer issues to drive loyalty and confidence

  • Quick and thorough understanding of product details

  • Thorough information logging and following through with our technical support software

  • Able to simulate customer conditions using the ETS laboratory and collaborating with other Process Systems and Software business units as necessary.

  • Fulfilling any other reasonable duties as required

Who You Are:

You anticipate customer needs and provide services that are beyond customer expectations. You quickly and decisively take action in fast-changing, unpredictable situations. You set aggressive goals and have high standards.

For this role, you will need:

  • BS/MS Electrical Engineering, Chemical Engineering, Mechanical Engineering, Computer Engineering, or other technical degrees with the appropriate experience.

  • At least 1-2 years of experience in process control from at least one target industry – Oil and Gas, Refining, or other related process control industries

  • Knowledge and experience in Remote Automation Solutions products (OpenEnterprise SCADA System, RTU/Flow Computers such as ROC, FloBoss and ControlWave, etc), or other related brands used for pipeline, liquids, gas, and terminal management.

  • Experience in PC (workstation/server) hardware and software, MS Operating Systems

  • Willingness to be assigned on NALA shift schedule.

Preferred Qualifications that Set You Apart:

  • XML, IT/Networking, and SAP knowledge is an advantage

Our Offer to You

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets . We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion .

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential . We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact idisability.administrator@emerson.com.

Requisition ID : 24003597

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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