Collections Supervisor

1 month ago

Metro Manila, Philippines JPMorgan Chase Full time
Description for Internal Candidates

Join our team as a Collections Supervisor, where you will have the opportunity to develop and manage a team of front-line specialists, achieving and reporting key performance metrics. This role offers a chance for career growth, skill development, and the opportunity to contribute to a dynamic team.

As a Collections Supervisor in our Manila team, you will oversee the performance and development of a team of front-line specialists, making strategic decisions and handling escalated customer issues. Your role will be instrumental in achieving both short and long-term business objectives. Your skills in process improvement and project management will be highly valued. We seek someone with excellent communication skills, a strong background in customer service or sales, and preferably with collections experience.

Job Responsibilities:

  • Regularly conduct staff meetings, individual coaching conversations and reviews;
  • Emulate Customer Obsession principles in every decision-making
  • Make recommendations on hiring, corrective actions, salary action and promotions;
  • Forecast and manage team performance;
  • Provide leadership to the team through active recognition of employee successes, consistent positive reinforcement, and timely performance feedback.
  • Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards


Preferred Qualifications:

  • Minimum of 3 years people manager and/or collections experience preferred
  • Must be willing to work in an environment that requires phone-based customer interaction
  • In-depth understanding and practice of Coaching for Results
  • Excellent communication and presentation skills
  • Preferably with Collections background
  • Strong Customer Service or Sales background
  • Preferably with process improvement and innovation / project management background


About us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

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