Customer Services Representative

7 days ago

Metro Manila, Philippines Infinit-O Full time

Job Descriptions:

• Handling customer technical support cases through phone and email submission

• Updating the company website with tech tips and brief documents

• Evaluating system potential through assessing compatibility of new programs with existing programs

• Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations

• Maintaining system functionality by testing computer components

• Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action

• Maintain client confidence by keeping their information confidential

• Preparing reference material for users by drafting operation instructions

 

Job Qualifications:

Atleast 1 year experience handling tech and customer service support roles Has experience in doing inbound, outbound, chat and back office workA team member who is agile and flexible depending on the need of the account, whether voice, back office or chat CRM rolesHas experience working with CRM based accounts such as Salesforce, Zendesks and the likesCan work in a flexible schedule, morning, night or midshift. As well as weekend operations as neededAbility to adapt in a remote work set up as well as amenable to work onsite as neededTech savvy is a plus but we lean toward great customer service orientation and personalityHas excellent verbal and written skills in EnglishA team player who is open for feedback and constructive criticisms

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