zendesk

Role OverviewWe are looking for an experienced Zendesk Administrator / Solutions Specialist to manage, optimize, and improve Zendesk environments for our clients. The ideal candidate has strong hands-on Zendesk experience and can turn business requirements into practical solutions.Key Responsibilities1. Zendesk Administration & OptimizationReview and improve...

Discover your 100% YOU with MicroSourcing! Position: Zendesk Administrator (Contact Center Platform) Location: Ortigas, Pasig Work setup & shift: Hybrid but open to WFH for highly qualified candidates (if fully versed in all products including AWS Connect / ZD Contact Center) Why join MicroSourcing? You'll Have Competitive Rewards: Enjoy...

The Customer Service Representative will be responsible for providing support to existing and potential customers via email. As a member of the Customer Service team, you will have to show good communication skills, patience, ability to provide appropriate solutions and handle worldwide customer inquiries and complaints. Main Responsibilities Ensure Client...

Discover your 100% YOU with MicroSourcing! Position: Zendesk Solution Architect Location: Ortigas, Pasig Work setup & shift: Hybrid | Shifting Why join MicroSourcing? You’ll Have Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance,...

About the RoleWe are seeking a fast-paced, highly adaptable Customer Service Representative based in Manila, Philippines to join our global e-commerce support team. You will manage customer inquiries across international markets using Shopify, Zendesk, and ERP systems while driving a seamless, high-quality customer experience.Key ResponsibilitiesOmnichannel...

ZALORA Group in Manila, Philippines, is seeking a Non-Voice Seller & Vendor Support specialist to serve as frontline contact for Vendor and Seller inquiries via Zendesk. You will manage daily ticketing, ensure fast first replies, maintain a 24-hour SKU QC SLA, and uphold a low QC rejection rate while collaborating with cross-functional teams.The role...

We are looking for a Project Coordinator to support the successful delivery of customer projects for an international SaaS and Customer Experience business. You will work closely with the Service Delivery Manager, customers, and internal teams to keep projects organized, on track, and delivered according to agreed timelines and objectives. This is a great...

MicroSourcing is looking for a skilled Zendesk Administrator (Contact Center Platform) to manage day-to-day Zendesk operations across multiple units. The role requires strong knowledge of Zendesk Talk and Support, plus experience with workflows, triggers, and telephony configurations. You will collaborate with Contact Centre Operations, Technology, and...

Virtual Champs Global is seeking an experienced Zendesk Administrator to manage and optimize Zendesk environments for clients. You will translate business requirements into practical Zendesk solutions, configure and maintain environments, and build reports and dashboards using Zendesk Explore.You will work directly with clients to understand needs, implement...

Concentrix CVG Philippines, Inc. is seeking a Business Analyst Lead to guide business analysis for complex Zendesk implementations and custom development across web and app platforms.The role requires strong process understanding, requirements elicitation, and data analysis to ensure project success. You will lead a team of Business Analysts, facilitate...

Hcreates Information Technology in Pasig is hiring an On-site Customer Service Representative for Seel AI App Support. You will handle Zendesk inquiries via chat and email, resolve insurance and app-related issues, and maintain SLA-driven response times.Bring 1–3 years of experience, a high school diploma, and excellent English communication. You will work...

Datamatics CMS PH in Cebu City is seeking a Customer Service Voice - Proctor to support customers via calls, chats and emails. You will handle mailbox cases and close Zendesk tickets, requiring quick thinking and clear English communication.The role demands independence, accuracy, and the ability to multitask across multiple channels while maintaining a...

Setup and Location: WFH Work Schedule: UK Time | 3:00 PM - 12:00 AM PH Time Employment Type: Full-time Ready to Do Work That Actually Excites You? Join a growing marketplace business as a Customer Support Specialist supporting both end users and business partners. Deliver exceptional customer service across phone, SMS, email, and messaging channels. Take...

Your Employee Offshore ( Yempo ) Inc. is seeking a Virtual Assistant for dayshift, with option to work from home or in-office in Makati.You will handle customer support and service administration tasks, using Zendesk, Workflow Max, Unleashed and SharePoint to keep records and ensure timely responses. The role requires at least 3 years in a service...

Beepo in Clark, Pampanga, is seeking a contact centre leader with 3+ years of experience to guide client strategies and optimise Zendesk-driven operations. You will connect business goals with practical CX solutions, and lead teams to deliver measurable value.With responsibilities spanning discovery workshops, workflow mapping, and training, you will partner...

MicroSourcing is seeking a Zendesk Solution Architect in Ortigas, Pasig. The role involves managing day-to-day Zendesk administration across platforms, ensuring reliable, scalable customer experiences, and collaborating with Contact Centre Operations, Technology, and business stakeholders.The ideal candidate brings extensive Zendesk experience, strong...

Setup and Location:WFHWork Schedule:UK Time | 3:00 PM - 12:00 AM PH TimeEmployment Type:Full-timeReady to Do Work That Actually Excites You?Join a growing marketplace business as a Customer Support Specialist supporting both end users and business partners.Deliver exceptional customer service across phone, SMS, email, and messaging channels.Take ownership of...

Setup and Location:WFHWork Schedule:UK Time | 3:00 PM - 12:00 AM PH TimeEmployment Type:Full-timeReady to Do Work That Actually Excites You?Join a growing marketplace business as a Customer Support Specialist supporting both end users and business partners.Deliver exceptional customer service across phone, SMS, email, and messaging channels.Take ownership of...

Setup and Location:WFHWork Schedule:UK Time | 3:00 PM - 12:00 AM PH TimeEmployment Type:Full-timeReady to Do Work That Actually Excites You?Join a growing marketplace business as a Customer Support Specialist supporting both end users and business partners.Deliver exceptional customer service across phone, SMS, email, and messaging channels.Take ownership of...

Clark Development Corporation seeks an AU Customer Experience Solutions Specialist to bridge business goals with Zendesk-powered CX improvements. You will lead discovery workshops, map workflows, and configure Zendesk features so agents operate efficiently and deliver tangible value.Responsibilities include training, demonstrations, and guiding...