workforce solutions manager jobs in Manila

ELMO Software is seeking a Workforce Management Consultant in Makati to implement Rotageek and ELMO’s workforce management solutions for customers. You’ll gather requirements, run workshops, configure solutions and support delivery through testing, go-live and hypercare, translating WFM needs into practical system solutions across scheduling, time &...

About the Job We are changing the way people think about customer care, and we need your help! We’re seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. We’re looking for a leader who has the vision, experience and passion to contribute to our culture and the...

## Workforce ManagerApply: Hybrid: Philippines, Manila: Full time: Posted Today: End Date: October 30, 2026 (15 days left to apply): JREQ **Job Posting Title** Workforce Manager **Job Description** This role leads a global team of contact center agents, overseeing daily performance, response time and service goals, and workforce management...

## Workforce ManagerApply: Hybrid: Philippines, Manila: Full time: Posted Today: End Date: October 30, 2026 (15 days left to apply): JREQ **Job Posting Title** Workforce Manager **Job Description** This role leads a global team of contact center agents, overseeing daily performance, response time and service goals, and workforce management...

WNS, part of Capgemini,is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with...

Job Posting TitleWorkforce Manager Job DescriptionThis role leads a global team of contact center agents, overseeing daily performance, response time and service goals, and workforce management operations, including the team in Manila, Philippines. The leader uses customer data and contact center technology to drive operational improvements and...

Overview The Workforce Manager will oversee a team of WFM personnel that are responsible for all facets of workforce planning and intraday management. He or she will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results....

On-site - Mandaluyong 1-3 Yrs Exp Bachelor Full-time Job Description We’re Hiring: Customer Operations EOR Trainer! Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered! We are currently on the lookout for a Customer Operations EOR Trainer to join our team at Cloudstaff, the #1...

AVENSYS CONSULTING INC. seeks a Senior Consultant / Solution Architect to lead the design, configuration and implementation of Workforce Software (WFS) solutions, including Timekeeping, Scheduling, Attendance, and Compliance modules. You will translate business requirements into scalable technical solutions. You will act as a strategic advisor to clients,...

Permanent - Full Time Manila Who we are... Founded in 2002, ELMO Software is the trusted provider of HR technology solutions to 2,000+ mid-sized organisations and more than one million end users across Australia and New Zealand.With a comprehensive suite of ISO-certified solutions that span the full employee lifecycle, ELMO Software is designed to scale as...

Overview Job Summary The job position is within the department of Workforce Management. The WF Director is responsible for all the accounts support by the local WFM team in our centralized GWF facilities including Cebu and Dumaguete. The operational management of planning, scheduling and real-time management roll-up to the WF Director. Main Objectives and...

OverviewJob SummaryThe job position is within the department of Workforce Management. The WF Director is responsible for all the accounts support by the local WFM team in our centralized GWF facilities including Cebu and Dumaguete. The operational management of planning, scheduling and real-time management roll-up to the WF Director.Main Objectives and...

The position is responsible for developing and managing workforce strategies that ensure optimal staffing levels to support operational demand and business requirements. It oversees workforce forecasting, scheduling, capacity planning, real-time workforce management, and workforce analytics to maximize productivity, service levels, and operational...

So what does a Senior Workforce Manager really do? Think of yourself as one of the leaders of the department, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it's time to...

About IntouchCXIntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.About The JobThe Senior Workforce Manager is responsible to direct,...

Transcom is looking for talented individuals like you to join our awesome team! Be the next Workforce Manager for our Transcom Pasig site.Join our Transcom Family as a Workforce Manager!The Workforce Manager possesses a strong knowledge of real time management workforce, scheduling employees, workload forecasting, staff planning and real...

Overview The Assistant WFM Manager is a junior manager who manages either planners or both planners and real time analysts. This person is responsible for managing and auditing staff plans across multiple sites and LOBs and support connectivity across and account or multiple accounts. The assistant manager will also be working hand in hand with the...

Overview The Assistant WFM Manager is a junior manager who manages either planners or both planners and real time analysts. This person is responsible for managing and auditing staff plans across multiple sites and LOBs and support connectivity across and account or multiple accounts. The assistant manager will also be working hand in hand with the...

Main Objectives and DutiesGenerate schedules and perform staffing analysis using workforce management software and call volume history.Ensure call center resources are scheduled and utilized to provide optimum service levels across all skill groups.Identify and coordinate training needs (dates and time) for training strategies to meet call arrival...

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Manager, Workforce Management , you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed. What You’ll Do: Understanding of key business...