workforce scheduler jobs in Manila

Workforce Scheduler This WFM resource is responsible for centralized workforce planning and scheduling across supported sites, programs, and regions. Translate forecasted demand, staffing requirements, business constraints, and operational priorities into optimized schedules while maintaining the right balance of capacity, utilization, and service-level...

Develop, maintain, and monitor workforce schedules to meet operational demands.Coordinate with operations and other departments to align staffing with business needs.Analyze real-time data and adjust schedules as needed to ensure optimal service levels.Minimum of 1 year experience as a Workforce Management (WFM) Scheduler in a BPO/Call Center...

Join our team as a Workforce Scheduler! You'll play a critical role in creating schedules based on forecast and actual trends, improving resource utilization, and supporting real-time teams to achieve Service Level Agreements (SLAs). Key Responsibilities: Create optimal shift schedules and generate rosters with minimal understaffing/overstaffing. Develop...

e are looking for a detail-oriented and analytical WFM Schedulerto join our Workforce Management team. In this role, you will be responsible for creating, maintaining, and optimizing staff schedules for lines of businesses (client accounts).You will work closely with Operations, Real-Time Analysts (RTAs), to balance labor efficiency, service level agreements...

Overview The Workforce Manager will oversee a team of WFM personnel that are responsible for all facets of workforce planning and intraday management. He or she will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results....

On-site - Makati 1-3 Yrs Exp Bachelor Full-timeJob DescriptionEmployee Recognition and RewardsEquity Incentive Plan, Performance Bonus, IncentivesInsurance Health & WellnessHMOAnnual Company Trip, Free Meals, Sleeping QuartersWE ARE HIRING: Workforce SchedulerABOUT THE ROLE:We are looking for a detail-oriented Workforce Scheduler to create and manage...

The Scheduler is responsible for managing the workforce management processes including scheduling and change management to ensure that KPIs are met. In addition, this position also serves as the central point of contact for supervisors and senior management as related to service level information and KPI reporting. This position reports directly to the...

WE ARE HIRING: Workforce Scheduler Onsite | Makati City & Davao City | Salary: PHP 27,000/month | URGENT | 2 Openings (1 Makati + 1 Davao) About The Role We are looking for a detail-oriented Workforce Scheduler to create and manage effective schedules that align staffing requirements with forecasted demand in a fast-paced BPO environment. Please Do Not Apply...

The Workforce Manager will oversee a team of WFM personnel that are responsible for all facets of workforce planning and intraday management. He or she will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results. The selected...

The Workforce Manager will oversee a team of WFM personnel that are responsible for all facets of workforce planning and intraday management. He or she will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results. The selected...

Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process...

Workforce Scheduler This WFM resource is responsible for centralized workforce planning and scheduling across supported sites, programs, and regions. Translate forecasted demand, staffing requirements, business constraints, and operational priorities into optimized schedules while maintaining the right balance of capacity, utilization, and service-level...

Overview The Assistant WFM Manager is a junior manager who manages either planners or both planners and real time analysts. This person is responsible for managing and auditing staff plans across multiple sites and LOBs and support connectivity across and account or multiple accounts. The assistant manager will also be working hand in hand with the different...

Okada Manila is seeking a Scheduler - Workforce Planning to manage daily pit allocation, work schedules, and attendance. You will revise allocations to meet operational demands, ensure prompt customer service, and maintain accurate attendance records.The ideal candidate will have college-level education, strong English communication, and proficiency with...

Bon Secours Mercy Health Global Business Services – Manila is seeking a Workforce Scheduling Specialist to develop and maintain employee schedules, support staffing coverage, and optimize workforce planning across departments while coordinating with U.S.-based teams.You will collaborate with department leaders, monitor vacancies, and ensure accurate...

The Assistant WFM Manager is a junior manager who manages either planners or both planners and real time analysts. This person is responsible for managing and auditing staff plans across multiple sites and LOBs and support connectivity across and account or multiple accounts. The assistant manager will also be working hand in hand with the different...

A leading virtual assistance company located in Makati City is seeking a Workforce Analyst to coordinate the onboarding of Virtual Assistants. The role demands strong scheduling and operations coordination skills across various functions. The ideal candidate will have 1-2 years of experience and excel in communication and detail-oriented tasks. This position...

Essential Functions/Core Responsibilities:Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standardsPartner with Business Development, Operations, and Clients to develop new models to support staffing and volume changesLead reviews of Call Center efficiency and customer service...

ALORICA TELESERVICES, INC. in Metro Manila is seeking a Scheduling Specialist to create and maintain employee schedules, ensuring proper staffing, coverage, and operational efficiency.You will monitor staffing levels, handle shift changes and time-off requests, and analyze data to support workforce planning. Collaboration with Operations and WFM teams is...

TDCX Group is seeking a Workforce Management Analyst to help optimize daily scheduling and resource coverage. You will work with Operations to ensure adherence, collect data, and generate forecasts to drive efficiency. The role requires analytical mindset and experience with workforce management tools. Ideal candidates possess a related degree, at least two...