workforce management planner expert

Workforce Management ExpertShape the Future of Workforce Planning at a Global Scale Every customer interaction starts with having the right people, in the right place, at the right time. As a Workforce Management Expert, you'll help shape how ING manages capacity, forecasting, and operational flow across multiple countries and delivery locations. Your...

Workforce Management Expert Shape the Future of Workforce Planning at a Global Scale Every customer interaction starts with having the right people, in the right place, at the right time. As a Workforce Management Expert, you'll help shape how ING manages capacity, forecasting, and operational flow across multiple countries and delivery locations. Your...

SSG capacity planner for Workforce Management supports forecasting, scheduling, and staffing across 24x7 operations. This on-site role in Metro Manila focuses on optimizing headcount and service levels while collaborating with stakeholders. Ideal candidates bring 2-5+ years in WFM/analytics, BPO experience, and strong Excel skills; familiarity with NICE IEX,...

Contact Center Expert - Workforce ManagementSay hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance,...

As a Capacity Planner, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data and presenting...

RSD Human Resource Management ConsultancyOn-site - Pasay 1-3 Yrs Exp Bachelor Full-timeJob DescriptionEmployee Recognition and RewardsPerformance BonusGovernment Mandated BenefitsInsurance Health & WellnessHealth Insurance, Life Insurance, HMOProfessional DevelopmentJob TrainingDescriptionAnalyze workforce requirements and develop capacity plans to optimize...

Work Setup: Onsite (MOA Pasay) Function: Work Force Management (WFM) Required Educational Attainment: Finished at least 2 years in college without any back subjects Required Experience: At least 2 years of people management experienceAt least 2 years of BPO Capacity Planning Responsibilities: Oversee the development and implementation of staffing models and...

Skills: Workforce Management, Forecasting, Capacity Planning, Reporting & Analytics, Power BI, Advanced Excel, Data Analysis, Business Intelligence, Stakeholder Management Experience: At least 2 years of relevant experience in Workforce Management, Reporting, Capacity Planning, Forecasting, or Business Analytics We at Coforge BPS are hiring for a LOB...

Job Title: Workforce Capacity Planner I Skills: Workforce Management, Forecasting, Capacity Planning, Reporting & Analytics, Power BI, Advanced Excel, Data Analysis, Business Intelligence, Stakeholder Management Experience: At least 2 years of relevant experience in Workforce Management, Reporting, Capacity Planning, Forecasting, or Business Analytics ...

Optum, a UnitedHealth Group Company, is seeking a Planner in Workforce Management to analyze data, forecast workloads, and support strategic planning for its Philippines operations. You will collaborate with cross-functional teams to improve operational efficiency and service levels.The role requires 4+ years in WFM within call centers or back-office...

On-site - Cebu 5-10 Yrs Exp Bachelor Full-time Job Description Location: Cebu – Central Block (Onsite) Schedule: US Business Hours Job Summary The Workforce Management (WFM) Specialist / Lead is responsible for ensuring optimal staffing levels, accurate forecasting, and efficient real-time management of resources to support business operations. The...

UnitedHealth Group, through Optum, is seeking a skilled Planner in Manila to grow and manage workforce planning studies and deliver insights for operational and business decisions. In this role, you will analyze data, forecast trends, develop data-driven recommendations, and support long-term planning with executive-level communication and detailed...

Job Description Overview WFM MANAGER OPENING AT CARENET HEALTH ELIGIBILITY: FILIPINO CITIZEN SET UP: ONSITE- CIRCUIT MAKATI SHIFT: NIGHTSHIFT (CST) We’re looking for an experienced Workforce Management Leader to drive forecasting, capacity planning, scheduling, and performance optimization across a fast-paced, high-volume operation. In this role, you’ll...

OverviewWFM MANAGER OPENING AT CARENET HEALTHELIGIBILITY: FILIPINO CITIZENSET UP: ONSITE- CIRCUIT MAKATISHIFT: NIGHTSHIFT (CST)We're looking for an experienced Workforce Management Leader to drive forecasting, capacity planning, scheduling, and performance optimization across a fast-paced, high-volume operation. In this role, you'll partner closely with...

ABOUT US ACQUIRE INTELLIGENCE™ is an award-winning outsourcer providing contact centre and back-office services with a vision to connect organisations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price. You are a Forecasting and...

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Manager, Workforce Management , you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed. What You’ll Do: Understanding of key business...

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn't just a philosophy - it's the foundation of who we are and what we do. As a Manager, Workforce Management you'll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed. What You'll Do: Understanding of key business objectives,...

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Manager, Workforce Management , you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed. What You’ll Do: Understanding of key business...

On-site - Pasig 3-5 Yrs Exp Bachelor Full-timeOverviewTranscom is looking for talented individuals like you to join our awesome team! Be the next Workforce Manager for our Transcom Ayala 30th site.Join our Transcom Family as a Workforce Manager!Job DescriptionMedical ReimbursementEmployee Recognition and RewardsAnniversary GiftsGovernment Mandated...

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Manager, Workforce Management, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed. What You’ll Do: Understanding of key business...