workforce management planner expert

Workforce Management ExpertShape the Future of Workforce Planning at a Global Scale Every customer interaction starts with having the right people, in the right place, at the right time. As a Workforce Management Expert, you'll help shape how ING manages capacity, forecasting, and operational flow across multiple countries and delivery locations. Your...

Description Workforce Management Expert Shape the Future of Workforce Planning at a Global Scale Every customer interaction starts with having the right people, in the right place, at the right time. As a Workforce Management Expert, you'll help shape how ING manages capacity, forecasting, and operational flow across multiple countries and delivery...

Description Workforce Management Expert Shape the Future of Workforce Planning at a Global Scale Every customer interaction starts with having the right people, in the right place, at the right time. As a Workforce Management Expert, you'll help shape how ING manages capacity, forecasting, and operational flow across multiple countries and delivery...

Workforce Management ExpertShape the Future of Workforce Planning at a Global ScaleEvery customer interaction starts with having the right people, in the right place, at the right time. As a Workforce Management Expert , you’ll help shape how ING manages capacity, forecasting, and operational flow across multiple countries and delivery locations. Your...

SSG capacity planner for Workforce Management supports forecasting, scheduling, and staffing across 24x7 operations. This on-site role in Metro Manila focuses on optimizing headcount and service levels while collaborating with stakeholders. Ideal candidates bring 2-5+ years in WFM/analytics, BPO experience, and strong Excel skills; familiarity with NICE IEX,...

Contact Center Expert - Workforce ManagementSay hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance,...

RSD Human Resource Management ConsultancyOn-site - Pasay 1-3 Yrs Exp Bachelor Full-timeJob DescriptionEmployee Recognition and RewardsPerformance BonusGovernment Mandated BenefitsInsurance Health & WellnessHealth Insurance, Life Insurance, HMOProfessional DevelopmentJob TrainingDescriptionAnalyze workforce requirements and develop capacity plans to optimize...

Job Description: Workforce Management Expert Shape the Future of Workforce Planning at a Global Scale Every customer interaction starts with having the right people, in the right place, at the right time. As a Workforce Management Expert, you'll help shape how ING manages capacity, forecasting, and operational flow across multiple countries and delivery...

Job Description: Description Workforce Management Expert Shape the Future of Workforce Planning at a Global Scale Every customer interaction starts with having the right people, in the right place, at the right time. As a Workforce Management Expert, you'll help shape how ING manages capacity, forecasting, and operational flow across multiple countries and...

Work Setup: Onsite (MOA Pasay) Function: Work Force Management (WFM) Required Educational Attainment: Finished at least 2 years in college without any back subjects Required Experience: At least 2 years of people management experienceAt least 2 years of BPO Capacity Planning Responsibilities: Oversee the development and implementation of staffing models and...

Job DescriptionManage all day-to-day activities in Workforce ManagementManage schedules, exceptions, data tracking and Service LevelsMonitor daily Key Performance Indicators to diagnose emerging trends and adjust staffing as requiredMaintain employee information and its accuracy on an ongoing basisPlan and create new hire schedules while tracking shift...

Workforce Management ExpertShape the Future of Workforce Planning at a Global ScaleEvery customer interaction starts with having the right people, in the right place, at the right time. As a Workforce Management Expert , you'll help shape how ING manages capacity, forecasting, and operational flow across multiple countries and delivery locations. Your...

Work Set Up: Remote (might be required to work onsite at least once a month, preferably with Manila) Schedule:8 PM-5 AM, M-F; Manila (can change based on business needs) Equipment: Company Provided The Workforce Capacity Planner is responsible for analyzing historical trends, forecasting future workforce requirements, and developing staffing models to...

UnitedHealth Group in the Philippines is seeking a Planner, Workforce Management to lead data-driven operational planning and forecasting for call center and back-office activities. You will analyze, review, and present insights that shape short- and long-term business decisions, working closely with leadership teams to implement recommended solutions.The...

Ubiquity is seeking a Senior Workforce Analyst (Forecaster & Capacity Planner) who embodies Head, Heart, Hustle. You will manage global seat allocation for agents, consolidate data, and ensure accuracy across programs.The role requires 2+ years MIS/WFM experience, CMS data extraction, automation of reports, and strong Excel/G Suite skills. You will...

Ubiquity is seeking a Senior Workforce Analyst (Forecaster & Capacity Planner) to join our team. You will manage global seat allocation for agents, consolidate data across programs, and ensure accuracy through data analysis, partnering with WFM Delivery, Operations and support groups on centralized reporting and seat capacity.The role requires hands-on...

On-site - Cebu 5-10 Yrs Exp Bachelor Full-time Job Description Location: Cebu – Central Block (Onsite) Schedule: US Business Hours Job Summary The Workforce Management (WFM) Specialist / Lead is responsible for ensuring optimal staffing levels, accurate forecasting, and efficient real-time management of resources to support business operations. The role...

Job Description: At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Senior Workforce Analyst (Forecaster & Capacity Planner) you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed. What...

Job Description: At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Senior Workforce Analyst (Forecaster & Capacity Planner) you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed. What...

On-site - Pasig 3-5 Yrs Exp Bachelor Full-timeOverviewTranscom is looking for talented individuals like you to join our awesome team! Be the next Workforce Manager for our Transcom Ayala 30th site.Join our Transcom Family as a Workforce Manager!Job DescriptionMedical ReimbursementEmployee Recognition and RewardsAnniversary GiftsGovernment Mandated...