workforce management analyst jobs in Pasig

Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse range of industries...

About the Job We are seeking a detail-oriented and analytical Workforce Management (WFM) Analyst to join our team and play a critical role in optimizing workforce efficiency and service delivery. In this position, you will be responsible for supporting workforce planning, scheduling, real-time operations monitoring, and performance reporting to ensure...

About the Job We are seeking a detail-oriented and analytical Workforce Management (WFM) Analyst to join our team and play a critical role in optimizing workforce efficiency and service delivery. In this position, you will be responsible for supporting workforce planning, scheduling, real-time operations monitoring, and performance reporting to ensure...

On-site - Pasig • 1-3 Yrs Exp • Bachelor • Full-time Job Description Strategic Staffing & Profitability: Generate and implement value propositions related to staffing and account staffing to directly support the profitability of operations. Team Leadership & Development: Lead, mentor, and develop a team of 5-15 WFM analysts, ensuring task fulfillment,...

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and...

Forecasting, Scheduling and Real Time Analysis of productivity to ensure that goals are met or exceeded Understand all aspects of staffing and capacity management for all sites directly responsible Organize and create methods of communication, policies, and procedures that work in collaboration with Operations, Training and Quality, Information Technology,...

Job Description Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation. Our...

ECAM is looking for talented individuals like you! Be the next Workforce Analyst . Workforce Management Analyst is responsible in ensuring that the Monitoring Center meets the established standards of quality including reliability, usability and performance. The WFM Analyst ensures that organization has the right people with the right skill in the right...

Enshored is seeking an experienced Workforce Manager to oversee the accuracy, timeliness, and efficiency of workforce reporting, forecasting, and scheduling. This role ensures the effective management of resources, policy rollouts, and issue resolution while driving operational efficiency and client satisfaction.The ideal candidate holds a bachelor's degree,...

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Summary The Workforce Queue Analyst is responsible for real-time monitoring and management of contact center...

ECAM is looking for talented individuals like you! Be the next Workforce Analyst. Workforce Management Analyst is responsible in ensuring that the Monitoring Center meets the established standards of quality including reliability, usability and performance. The WFM Analyst ensures that organization has the right people with the right skill in the right place...

About the Opportunity We are seeking an experienced Senior Workforce Analyst - Forecasting, WFM Analytics & AI to help advance our forecasting and workforce planning capabilities. This role is designed for a seasoned forecasting professional who can independently lead complex forecasting and workforce analytics while modernizing how forecasts are developed,...

Datamatics CMS PH is seeking a capacity planning and workforce analyst to join our Pasig site. The role involves forecasting, scheduling, real-time productivity analysis, and reporting on service levels, occupancy, interval adherence, and absenteeism. You will collaborate with Operations, Training, Quality, IT and HR to drive process improvements and support...

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Summary The Workforce Queue Analyst is responsible for real-time monitoring and management of contact center...

Responsible for optimizing the performance and productivity of a company’s workforce supporting a multi-channel contact center and ensuring the business can meet and exceed their goals. Delivers efficiencies with the use of Genesys Cloud, advanced analytics using Power BI and Excel, workforce management and workforce optimization tools. It includes...

Role Overview As the Senior Manager of Workforce Management, you will play a pivotal leadership role in driving the strategic direction and operational execution of workforce planning and management within a high-performing product support environment. The role is responsible for leveraging advanced workforce analytics, optimizing resource allocation, and...

We are seeking a strategic and results-driven leader to head our Workforce Management and Business Planning function. This role will be responsible for overseeing enterprise-wide forecasting, capacity planning, workforce optimization, business analytics, and resource planning initiatives that support large-scale customer operations.The successful candidate...

About the job Head of Workforce ManagementHead of Workforce ManagementWork Setup: OnsiteWork Schedule: Monday to Friday | Morning ShiftJob SummaryThe Head of Workforce Management is responsible for leading workforce planning, scheduling, and staffing operations to ensure optimal manpower levels that support business and service targets. This role uses...

Transcom is looking for talented individuals like you to join our awesome team! Be the next Workforce Manager for our Transcom Pasig site.Join our Transcom Family as a Workforce Manager!The Workforce Manager possesses a strong knowledge of real time management workforce, scheduling employees, workload forecasting, staff planning and real...

Datamatics CMS PH is seeking a Workforce Management (WFM) Analyst to drive critical business decisions by analyzing metrics and designing reports. The role involves historical performance analysis, automation of complex reports, and collaboration with Supervisors and senior management on KPI reporting. Responsibilities include scheduling adjustments,...