transcom worldwide

Transcom Worldwide (Philippines), Inc. in Bacolod is seeking a Workforce Manager to lead a geographically dispersed team, ensure service levels, and optimize staffing and performance. You will define WFM processes, forecast call volumes, and coach analysts, while maintaining real-time insights and cross-functional collaboration with Operations and IT. This...

Transcom Worldwide (Philippines), Inc. is seeking a Recruiter (Project-Based) for our Iloilo site. You will prepare and present job offers, coordinate onboarding, and manage pre-employment checks to ensure a smooth candidate experience. You will maintain records, support recruitment trackers, and collaborate with the HR team to meet hiring targets while...

Transcom Worldwide Philippines, Inc. is seeking a Company Psychologist to support employee mental health. The role focuses on confidential counseling, evaluations, and wellness program design for an in-house wellness team. The position is part-time, onsite in Iloilo with schedule alignment to US hours, requiring a licensed psychologist with clinical,...

Transcom Worldwide (Philippines), Inc. is seeking a Customer Support Analyst to deliver high-quality technical and product support to hospitality customers on our platform. You will be the primary contact for hotel operators and general managers, resolving a wide range of issues from payments to integrations. Join a global 24/7 support team, working in a...

Transcom Worldwide Philippines, Inc. is seeking an L&D Content Developer to design and develop instructor-led and interactive online courses with multimedia content and gamified elements for the Ayala 30th site in Pasig.You will collaborate with multiple content developers to create high-quality training materials that promote knowledge retention and job...

Transcom Worldwide (Philippines), Inc. in Pasig is seeking an Operations Manager to lead our Pasig site. You will report to the Director for Operations and work with HR and support teams to hit revenue targets and optimize gross profit, while maintaining high employee and client satisfaction. The role requires strong leadership, strategic focus on pricing,...

Transcom Worldwide (Philippines), Inc. is seeking passionate Customer Service Representatives to join our Pasig City team. You will handle inquiries, troubleshoot issues, and ensure interactions reflect our brand quality, driving satisfaction and loyalty across multiple products.You should have 1+ year in customer-facing roles, fluent English, strong...

Transcom Worldwide (Philippines), Inc. is seeking an AX and CX Implementation Specialist in Pasig to lead end-to-end AX/CX deployments with a strong focus on AI, ensuring seamless integration and long-term scalability within an integrated BA, Implementation, and Support structure.You will drive post-implementation support, maintain comprehensive...

Transcom Worldwide (Philippines), Inc. is seeking a Workforce Manager in Pasig to lead real-time management, forecasting, and staffing for multi-channel contact centers.The role requires overseeing dispersed analysts, guiding SLA achievement, and delivering clear performance reporting. The ideal candidate will have 5+ years in Workforce Management, strong...

Transcom Worldwide (Philippines), Inc. is seeking an Avature System Admin to support the global Applicant Tracking System. You will govern access, maintain processes, train users, and drive improvements across Transcom sites.The role requires working hours aligned with North America and EMEA, and travel may be required. You will partner with TA leaders, IT,...

Transcom Worldwide (Philippines), Inc. in Manila is seeking a Quality Specialist to monitor service delivery, analyze customer interactions, and support continuous improvement across contact centers.The role collaborates with operations and quality teams to uphold standards, enhance processes, and contribute to excellent customer experiences.On-site role in...

Transcom Worldwide (Philippines), Inc. is seeking a Marketplace Seller Support Associate to deliver front-line operational support to marketplace sellers across geographies, primarily through Email and Chat channels.You will assist with catalog and listing issue resolution, fulfillment setup, policy guidance, and account troubleshooting, ensuring accurate...

Join our Transcom Family as a Quality Manager! Transcom is looking for talented individuals like you to join our awesome team! Be the next Quality Manager for our TranscomIloilo site. Responsibilities: The Quality Manager is responsible for the development and delivery of Quality Improvement to a Transcom WorldWide business unit. This position requires...

Transcom Worldwide (Philippines), Inc. in Davao, Philippines, is looking for a Sr. Operations Manager to lead contact center operations, drive service excellence, and optimize performance across teams.You will shape strategic plans, manage daily operations, and ensure quality and efficiency in delivering customer experiences for diverse international brands....

Transcom Worldwide (Philippines), Inc. in Bacolod, Philippines is seeking a Senior Operations Manager to lead and optimize contact center operations, ensuring excellent customer experiences across multiple channels.The role focuses on coordinating cross-functional teams, improving processes, and aligning with client expectations to deliver measurable results...

Transcom Worldwide (Philippines), Inc. is seeking a Real Time Analyst to manage call center traffic, provide real-time and historical data, and optimize staffing for the Davao site. The role requires expertise in flow control, routing, and performance metrics to sustain service levels.The incumbent will collaborate with supervisors and management to adjust...

Transcom Worldwide (Philippines), Inc. is seeking a Customer Support Specialist to manage the most complex and sensitive cases via chat and email in Pasig City. You will handle money movement, identity verification, fraud prevention, and regulatory compliance with confidentiality and professionalism.You will manage high-risk interactions, including social...

Transcom Worldwide (Philippines), Inc. invites applications for a Risk and Compliance Manager at our Ayala 30th site in Metro Manila. The role leads regional risk assessments, audits, and regulatory initiatives, aligning local activities with global standards in the BPO industry.The position demands 5+ years in risk/compliance, with CRISC/CFE/CIA desirable,...

Transcom Worldwide (Philippines), Inc. is seeking a Wellness Coach/Onsite Psychologist in Pasig to support a Content Moderation campaign.You will conduct counseling, design personalized plans, and monitor progress to boost employee wellbeing and resilience, on-site with shifting hours. Responsibilities include coaching sessions, webinars, confidential...

Transcom Worldwide (Philippines), Inc. invites you to join our Davao site as HR Business Partner Supervisor. You will partner with HR colleagues and business leaders to deliver HR services aligned to our objectives and people agenda.You will lead employee relations, talent management, learning, and total rewards initiatives, coaching managers, guiding change...