transcom worldwide

Transcom Worldwide (Philippines), Inc. is seeking an Assistant Workforce Manager (Capacity Planning) at our Pasig site. You will analyze historical data, forecast future demand, and advise on staffing and resource allocation to optimize service levels.You will collaborate with Operations, HR, and Finance to monitor KPIs, drive process improvements, and...

Transcom Worldwide (Philippines), Inc. is seeking a seasoned Workforce Manager for our Pasig site to lead a geographically dispersed WFM team in a multi-channel contact center environment. You will drive forecasting, scheduling, reporting, and staffing strategies to meet service levels, coach analysts, and collaborate with Operations, IT, and client teams to...

Transcom Worldwide Philippines, Inc. is hiring a Quality Manager for the Iloilo site. You will lead quality improvement initiatives, coordinate with clients and vendors, and drive adherence to quality processes across teams.The role requires a Bachelor’s degree and 2+ years in BPO quality control/assurance; Six Sigma certification is a plus. Expect active...

Transcom Worldwide Philippines, Inc. is seeking a Company Psychologist to support employee mental health. The role focuses on confidential counseling, evaluations, and wellness program design for an in-house wellness team. The position is part-time, onsite in Iloilo with schedule alignment to US hours, requiring a licensed psychologist with clinical,...

Transcom Worldwide (Philippines), Inc. is seeking an Assistant Workforce Manager (Real Time Management) at the Pasig site. The role focuses on real-time staffing, scheduling, capacity planning, and performance analytics to meet service levels and efficiency goals. The position requires strong analytical skills, leadership, and experience in WFM practices....

Transcom Worldwide (Philippines), Inc. is seeking a Sales Manager for the Davao site to drive revenue growth by leading and coaching the sales team. You will translate strategic objectives into daily actions, empowering XPAs and ensuring performance targets are met. You will manage data-driven insights, collaborate with QA, Operations, Training and Quality...

Transcom Worldwide (Philippines), Inc. in Pasig is seeking an Operations Manager to lead our Pasig site. You will report to the Director for Operations and work with HR and support teams to hit revenue targets and optimize gross profit, while maintaining high employee and client satisfaction. The role requires strong leadership, strategic focus on pricing,...

Transcom Worldwide (Philippines), Inc. is seeking a Reporting Analyst at the Pasig site to support contact centre operations with KPI reports and dashboards. The role focuses on maintaining accurate data, proactive measurement, and delivering insights to drive improvements in performance and customer experience. The ideal candidate has 5 years of contact...

Transcom Worldwide Philippines, Inc. is seeking a Customer Service Representative for a Travel Account at their Pasig site. This position focuses on driving customer satisfaction, handling queries related to flight and car rental bookings, and maintaining extensive product knowledge.The ideal candidate has advanced knowledge of Amadeus GDS and excellent...

Customer Service Representative- Travel Account | Amadeus Experience Required Transcom Worldwide Philippines, Inc. Job Description Transportation Allowance, Medical Reimbursement Employee Recognition and Rewards Government Mandated Benefits 13th Month Pay, Employee Loan Insurance Health & Wellness Others Company Social Events Employee Discount, Gym...

Transcom Worldwide (Philippines), Inc. is seeking passionate Customer Service Representatives – Advanced Support Specialists to join our team in Pasig City. You will manage the most complex and sensitive customer cases via chat and email, including money movement, identity verification, fraud prevention, and regulatory compliance, ensuring accurate,...

Join our Transcom Family as a Quality Manager! Transcom is looking for talented individuals like you to join our awesome team! Be the next Quality Manager for our TranscomIloilo site. Responsibilities: The Quality Manager is responsible for the development and delivery of Quality Improvement to a Transcom WorldWide business unit. This position requires...

Transcom Worldwide (Philippines), Inc. is seeking an Avature System Admin to support the global Applicant Tracking System. You will govern access, maintain processes, train users, and drive improvements across Transcom sites.The role requires working hours aligned with North America and EMEA, and travel may be required. You will partner with TA leaders, IT,...

Transcom Worldwide (Philippines), Inc. is seeking a Recruiter (Project-Based) for our Iloilo site. You will prepare and present job offers, coordinate onboarding, and manage pre-employment checks to ensure a smooth candidate experience.You will maintain records, support recruitment trackers, and collaborate with the HR team to meet hiring targets while...

Transcom Worldwide (Philippines), Inc. is seeking a Marketplace Seller Support Associate to deliver front-line operational support to marketplace sellers across geographies, primarily through Email and Chat channels.You will assist with catalog and listing issue resolution, fulfillment setup, policy guidance, and account troubleshooting, ensuring accurate...

Transcom Worldwide (Philippines), Inc. is seeking a Customer Support Analyst to deliver high-quality technical and product support to hospitality customers on our platform. You will be the primary contact for hotel operators and general managers, resolving a wide range of issues from payments to integrations.Join a global 24/7 support team, working in a...

Transcom Worldwide (Philippines), Inc. is seeking passionate Customer Service Representatives to join our Pasig City team. You will be the voice of a leading brand, handling inquiries, troubleshooting, and delivering top-tier support to customers across innovative consumer products.You will work onsite with a flexible schedule, in a fast-paced, multi-product...

Transcom Worldwide (Philippines), Inc. is seeking a dedicated L&D Course Developer to design and build instructor-led and online training programs with multimedia content and gamified elements.You will collaborate with subject matter experts to ensure accurate, engaging training materials and drive knowledge transfer across teams. The role covers content...

Transcom Worldwide (Philippines), Inc. is seeking a Customer Support Specialist to manage the most complex and sensitive cases via chat and email in Pasig City. You will handle money movement, identity verification, fraud prevention, and regulatory compliance with confidentiality and professionalism.You will manage high-risk interactions, including social...

Transcom Worldwide (Philippines), Inc. is seeking a customer service representative to join the Pasig team. You will handle inquiries via phone, email, and chat, delivering accurate answers and escalating issues as needed.The role emphasizes empathy, problem-solving, and documentation of interactions, with a focus on quality service and customer satisfaction...