tier 2

The Tier 2 Application Support provides advanced technical assistance for our studio partners, focusing on troubleshooting and resolving complex hardware, software, and network issues. In this role, you will identify, diagnose, and resolve technical problems reported by our studio partners, often assisting customers remotely through specialized software and...

Responsibleforcontinuousmonitoring of network health and serves as the first point of contact for network alerts. This role focuses onidentifyingconnectivity issues, performing initial remote diagnostics, and coordinating with on-site staff to perform physical hardware checks and power cycles to restore service quickly. Key Responsibilities Alert Response &...

The Tier 2 Application Support provides advanced technical assistance for our studio partners, focusing on troubleshooting and resolving complex hardware, software, and network issues. In this role, you will identify, diagnose, and resolve technical problems reported by our studio partners, often assisting customers remotely through specialized software and...

Company : Staff4me Job Type : Full Time Cebu City, Philippines Job Description - NOC Tier 2 Monitoring Description Responsibleforcontinuousmonitoring of network health and serves as the first point of contact for network alerts. This role focuses onidentifyingconnectivity issues, performing initial remote diagnostics, and coordinating with on-site staff...

Job Title: LLM Annotator – Execution (Tier 2 & Tier 3) Function: AI Operations / Data Annotation Location: Philippines Employment Type: Full-Time Experience Level: Tier 2 / Tier 3 Experience Requirement: At least 1 year of LLM-related work experience preferred Job Summary The LLM Annotator – Execution (Tier 2 & Tier 3) is responsible for performing...

Responsible for continuous monitoring of network health and serves as the first point of contact for network alerts. This role focuses on identifying connectivity issues, performing initial remote diagnostics, and coordinating with on-site staff to perform physical hardware checks and power cycles to restore service quickly.Key ResponsibilitiesAlert Response...

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation. Our Team Is Composed...

Discover your 100% YOU with MicroSourcing! Position: 2nd Level Support Location: Ortigas, Pasig Work setup : WFH but will require onsite reporting during the training period for the first 1-3 months Work schedule: Nightshift but dayshift during training Why join MicroSourcing You'll Have Competitive Rewards: Enjoy above-market compensation, healthcare...

A customer service solution provider in Davao del Sur is seeking a Tier 2 Call Taker to manage escalated customer inquiries and assist with appointment scheduling. The ideal candidate possesses a Bachelor’s degree and skills in call center operations with strong communication and problem-solving abilities. This role offers a performance bonus and health...

Job Summary The Technical Support Specialist L2 serves as the Tier 2 escalation point for technical support within the organization, working closely with the Helpdesk Technician I and the Network & Security Analyst. This role goes beyond traditional support by leveraging scripts and automation workflows that improve helpdesk efficiency, reduce manual...

Discover your 100% YOU with MicroSourcing! Position 2nd Level Support Location Ortigas, Pasig Work setup WFH but will require onsite reporting during the training period for the first 1-3 months Work schedule Nightshift but dayshift during training Why join MicroSourcing? Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one,...

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...

Job Description:Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation.Our...

We’re Hiring: Tier 2 Technical Support! We are currently looking for a Tier 2 Technical Support Specialist to join our team in the Philippines – Ortigas. Work Arrangement: Work from Office. Schedule: Morning Shift. As a Tier 2 Technical Support Specialist, you will work alongside the Client’s Product Support Team, primarily responsible for...

Cebu City, Philippines | Posted on 05/28/2025Response to tickets escalated from Tier 1Creates, monitors, tracks, schedules, updates and closes tickets within ServiceNow in a timely mannerProvide friendly, professional support via phone, email, and on-site.Independently resolve most issues with Windows 7, 10, and network printers, software, and hardware...

Technology Elite, Inc. is seeking an IT Systems Engineer (Tier 2) to independently resolve tickets across Windows desktop/server, Microsoft 365, networking, and security. This highly autonomous role offers growth into cybersecurity and requires strong troubleshooting and customer service. Work is onsite at Technology Elite's Office with shifts spanning...

A customer service solution provider in Davao del Sur is seeking a Tier 2 Call Taker to manage escalated customer inquiries and assist with appointment scheduling. The ideal candidate possesses a Bachelor’s degree and skills in call center operations with strong communication and problem-solving abilities. This role offers a performance bonus and health...

Magic, Inc is seeking a Tier 2 Support Specialist for freelance, remote work based in the Philippines. You will handle escalated issues beyond Tier 1, diagnose root causes, and provide confident resolutions to keep restaurant operations running smoothly. The role focuses on AI-enabled tech support for POS, KDS, online ordering, and networking, with 24/7...

Make your next big career move by applying as KMC Solutions' next Senior Product Support Specialist! The Senior Product Support Engineer is a highly skilled, senior-level technical expert within the Customer Success team. This role is responsible for isolating, troubleshooting, and resolving complex and escalated customer issues—ranging from intricate...

Enshored, Inc. is seeking a Customer Service Representative - Tier 2 to support our global operations in a fast-paced mobility and transportation technology environment.You will handle complex escalations, provide expert guidance to frontline teams, and ensure cases are resolved accurately and in line with policy. Ideal candidates have 2–3 years of BPO...