telco program manager jobs in Quezon City

Summary of Responsibilities:Drive program profitability by meeting client KPIs and targets.Manage operations, including queue monitoring and adherence to service metrics.Ensure optimal staffing levels by maintaining company-set ratios, coordinating with Workforce Management, and managing labor requirements (e.g., overtime) based on call volume...

Job Details Quezon City, Philippines | Posted on 02/23/2026 Industry: Technical Solutions & IT Services Work Experience: 4-5 years City: Quezon City State/Province: National Capital Region (Manila) Country: Philippines Job Description Planning Define, strategize, and justify the entire plan for the project in coordination with the different...

Role OverviewWe are looking for a CX Program & Operations Officer to support and manage customer experience programs, pilots, rollouts, and operational initiatives across regions.The role will coordinate stakeholders, track program progress, analyze performance data, and ensure pilots and initiatives move from planning through execution, measurement, and...

Responsible for the profitability and management of call center operations activities of a very large, multiple and/or complex LOB's / client/s / account/s / program/s that contribute to the acquisition, satisfaction and retention of client contracts/agreements. Provides strategic direction and guidance to the managed account/s. Acts as the primary interface...

Summary of Responsibilities:Drive program profitability by meeting client KPIs and targets.Manage operations, including queue monitoring and adherence to service metrics.Ensure optimal staffing levels by maintaining company-set ratios, coordinating with Workforce Management, and managing labor requirements (e.g., overtime) based on call volume...

We are looking for a National Key Account Manager to handle our client’s retail partnerships in the Philippines. The role focuses on growing sales, strengthening relationships with key retail partners, and expanding brand visibility across stores. Responsibilities: Manage and grow sales through assigned retail partners Achieve sales targets and ensure...

Position Purpose: The Operations Manager serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. Description Position Purpose: The Operations Manager serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing...

Position Purpose: The Operations Manager serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. Essential Functions and Responsibilities: Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit...

Planning the overall program, monitoring the progress, and managing the budget, ensuring progress against important milestones where consistent and coordinated implementation is required 15+ years of relevant experience Over 8 years of experience in IT development and/or solution delivery for financial services Experienced in implementing Cash Management...

The Senior Program Manager is accountable for the end-to-end execution of New Product Introductions (NPIs) for branded products, from concept handoff through mass‑production readiness and launch. This role serves as the operational owner of complex, cross‑functional product programs and acts as the primary execution partner to Product Management and...

The Senior Program Manager is accountable for the end-to-end execution of New Product Introductions (NPIs), from concept handoff through mass‑production readiness and launch. This role serves as the operational owner of complex, cross‑functional product programs and acts as the primary execution partner to Product Management and Purchasing. The company...

This role requires the candidate to work in Manila, Philippines. Client Overview Our client is a global cloud communications and telecommunications technology company specializing in international SMS solutions, voice services, cloud communication infrastructure, and omnichannel communication platforms. Operating within the rapidly growing CPaaS...

This role requires the candidate to work in Manila, Philippines. Client Overview Our client is a global cloud communications and telecommunications technology company specializing in international SMS solutions, voice services, cloud communication infrastructure, and omnichannel communication platforms. Operating within the rapidly growing CPaaS...

Accountable to the Finance Service Delivery Business Program and Metrics Manager, the FSSCM is primarily accountable for transitioning processes into functional shared services or developing shared services teams under the Finance Service Delivery Tower. Position Responsibilities Identify shared services opportunities through analysis of process...

Accountable to the Finance Service Delivery Business Program and Metrics Manager, the FSSCM is primarily accountable for transitioning processes into functional shared services or developing shared services teams under the Finance Service Delivery Tower. Position Responsibilities: Identify shared services opportunities through analysis of process...

TTEC Digital, a leader in CX delivery, seeks a Salesforce Project Manager to drive successful engagements from the Philippines, collaborating with global teams and working primarily US business hours. You will own day-to-day delivery, manage budgets, schedules, risks, and stakeholders, and coordinate with Engagement Managers, Solution Architects, and...

A leading management services firm is seeking a Senior Program Manager in Quezon City to take charge of end-to-end execution of New Product Introductions (NPIs) across multiple product categories. The ideal candidate will have at least 7 years in program management with proven success in leading complex, cross-functional initiatives. Strong leadership,...

Job Description We are looking for a Lead Technical Program Manager to join our Global Technology team at MBPS. This Director-equivalent role will provide strategic program leadership across internal reporting, governance, and executive stakeholder engagement. The incumbent will partner with leaders across technology, business, and functional areas to...

We're looking for a hands-on people leader ready to own both the customer experience and the sales outcome, coaching a team of Inbound Sales Specialists to turn every customer call into the right solution.Who We AreTELUS is one of Canada's largest and most respected digital technology and telecommunications companies — with over $20 billion in annual...

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