sutherland philippines

Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market‑leading technology and business process...

Sutherland Philippines is seeking a facilities operations professional to manage daily site functions, coordinate with vendors, and ensure the readiness of office equipment and workspace. The role requires a engineering degree with a professional license, strong analytical and communication skills, and the ability to work extended hours when needed. You will...

Sutherland in the Philippines is seeking a motivated Team Manager to lead and develop a team of Customer Support Consultants supporting a Streaming campaign. You will drive operational excellence, hit KPIs, and foster employee engagement to deliver an outstanding customer experience. The ideal candidate excels in people leadership, coaching, performance...

Sutherland in the Philippines is seeking an experienced Registered Nurse to review medical information and claim files, applying evidence-based clinical judgment. The role emphasizes high accuracy, strong communication, and stakeholder collaboration. The candidate will assess complex cases, maintain up-to-date medical knowledge, and lead discussions with...

Sutherland is hiring a Collections Team Leader in the Philippines to drive team performance and ensure alignment with client KPIs. You will bridge agents and management, coaching individuals and the group while maintaining compliance and effective scheduling.The role requires at least two years of leadership experience in collections, a proactive mindset,...

Short Summary Sr. Assoc-Quality Analyst with Sutherland. This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned. Sr. Assoc. Quality Analyst in this role get to: Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee...

Sutherland Global in the Philippines is seeking a Team Manager to lead a healthcare operations team, ensuring service delivery, quality, productivity, compliance, and customer experience objectives.The role focuses on coaching, performance management, and employee engagement to drive results, with a strong emphasis on data-driven improvements and stakeholder...

Sutherland in the Philippines is seeking a Team Manager to lead healthcare operations professionals and drive service delivery, quality, and customer experience. You will coach the team, monitor performance metrics, and implement process improvements to meet KPIs. The role requires strong experience in people management within BPO/healthcare settings, with...

Sutherland in the Philippines is seeking a dedicated Trainer to create and facilitate training materials that equip staff with fundamental skills and knowledge, supporting onboarding and ongoing development.You will lead multi-week transmission and blended new hire training, supervise nesting and floor training, and coach learners to meet performance...

Sutherland in the Philippines is seeking a dedicated Customer Service Associate in Camarines Sur to provide exceptional support to clients in the online shopping and e-commerce space. This full-time role offers competitive pay and benefits.You will respond to inquiries, troubleshoot issues, and collaborate with teams to ensure a seamless customer experience....

Sutherland in Davao, Philippines, is seeking a Customer Service Associate to handle inquiries about members' benefit coverage and claims, including enrollment and payment investigations.You will maintain positive relationships, enter data in the CRM, and work with inbound/outbound calls while contributing to a healthcare-focused BPO team. Paid training,...

Sutherland in the Philippines seeks a Team Manager Tech - Streaming to lead a team of Customer Support Consultants on a streaming campaign, driving operational excellence and delivering outstanding customer experiences. The role is on-site in Mandaluyong City. The ideal candidate is a strong people leader with expertise in coaching, performance management,...

Sutherland Global in the Philippines is seeking a Trainer to create and facilitate training materials, equipping staff with essential skills and knowledge for ongoing growth. You will lead multi-week new hire training, nesting, floor training, and BQM sessions, while coaching learners and ensuring accurate reporting. This role emphasizes self-improvement,...

Sutherland Global in the Philippines is seeking a Trainer to create and facilitate training materials, equipping staff with essential skills and knowledge for ongoing growth.You will lead multi-week new hire training, nesting, floor training, and BQM sessions, while coaching learners and ensuring accurate reporting. This role emphasizes self-improvement,...

Sutherland in the Philippines seeks a licensed US Registered Nurse (USRN) to serve as the SME for the AO Clinical Claims Program. The role covers clinical claims review, disability management guidelines, and client-specific policies, with coaching and process governance to ensure compliance and efficiency. This dual-role position combines Clinical Claims...

Sutherland in the Philippines is seeking a Collections Team Leader to drive performance and support a fast-paced, target-driven environment. This role acts as the bridge between agents and management, overseeing KPI adherence, scheduling, and proactive coaching.You will conduct weekly 1-on-1 sessions, develop improvement plans, and ensure policy compliance...

Sutherland Global is looking for a candidate in San Fernando, Bukidnon, Philippines to lead operations and drive organizational excellence. The ideal applicant will have 8-10 years of experience, preferably in US banking operations, and strong communication skills. Responsibilities include addressing customer service challenges, managing financial...

Sutherland in the Philippines is seeking a Team Manager to lead healthcare operations professionals and drive service delivery, quality, and customer experience. You will coach the team, monitor performance metrics, and implement process improvements to meet KPIs.The role requires strong experience in people management within BPO/healthcare settings, with...

Sutherland Global in the Philippines is seeking a leadership-oriented Customer Experience Analyst to drive CX observations and quality initiatives within a busy call center. You will deliver team-level analyses, champion CX improvements, and help identify defects and root causes to enhance customer satisfaction. This role requires 1–2 years QA experience,...

Sutherland is seeking an organized and goal-oriented Team Manager to join our Philippine operations. You will lead a team handling customer experience metrics, coaching, and action plans to improve performance and client outcomes. Ideal candidates have 1–2 years of BPO Team Leader experience, proficiency in MS Office, and strong analytical and...