sutherland global

Sutherland Global in Pampanga is looking for a dedicated Trainer to develop and facilitate training programs that enhance customer service skills among new hires. Ideal candidates are goal-oriented, possess a B2 level of English, and have experience in a similar training capacity.This position requires a proactive individual who can build rapport, analyze...

Sutherland is seeking a customer service professional to deliver quality support to global clients. The role requires you to be onsite in Clark, Philippines, and to work the night shift. A high school diploma is required, and call center experience is welcome but not mandatory.Fluency in English and the ability to communicate clearly with diverse clients are...

Sutherland is seeking a Team Manager in Mabalacat, Philippines, who will lead and develop a team of customer service professionals for a global travel account. You will be responsible for driving team performance, coaching talent, and delivering business results through data analysis.The ideal candidate will have 2–4 years of experience in a Team Leader or...

MASSIVE HIRING | Customer Service Associate | Global Hotels & Resorts | LegazpiSutherland PhilippinesOn-site - Albay No Exp Required High/Senior High School Full-timeJob DescriptionWhat’s the day-to-day vibe like in this role?As a Customer Service Associate for our Global Hotels and Resorts Program in Legazpi, you'll manage reservations, cancellations, and...

Sutherland Global is seeking a motivated Sales Manager in Mandaluyong to lead daily sales operations. The successful candidate will drive team performance, coach team members, and implement innovative sales strategies aligned with company goals.Applicants should possess a Bachelor's degree and at least 3-5 years of experience in a similar role. Strong...

Sutherland Global is seeking a dynamic Team Manager to lead a high-performing B2B sales organization supporting a global cybersecurity client. You will coach sales professionals, drive pipeline growth, and use data to deliver measurable revenue success.Ideal candidates will have enterprise sales experience, a passion for developing teams, and a track record...

Sutherland is seeking a dynamic Team Manager to lead a high-performing B2B sales organization supporting a global cybersecurity client. This role focuses on coaching, pipeline growth, and data-driven decision making to deliver client success.You will oversee revenue performance, forecasting, and stakeholder collaboration while building a culture of...

Sutherland Global is seeking an Sr. Associate - Network Administration to join a driven IT team in maintaining Cisco network devices, performing IOS upgrades, and troubleshooting to meet SLA commitments.The role requires experience with BGP, VLAN technologies, and high availability features like HSRP, with a willingness to work day and night shifts in a...

Sutherland is seeking an Insurance Team Manager (Life & Disability) to lead a team delivering Life and Disability insurance programs in Manila. You will drive performance, ensure service excellence, and foster continuous improvement while managing client expectations.In this role, you will collaborate with global clients, promote compliance, develop staff,...

Sutherland Global is looking for a candidate in San Fernando, Bukidnon, Philippines to lead operations and drive organizational excellence. The ideal applicant will have 8-10 years of experience, preferably in US banking operations, and strong communication skills. Responsibilities include addressing customer service challenges, managing financial...

Sutherland Global in Mandaluyong is looking for a Workforce Management professional to enhance operational efficiency through forecasting and scheduling. The ideal candidate has 2-4 years of experience in a BPO or contact center, alongside strong analytical and communication skills.Familiarity with workforce management tools and metrics is preferred. This...

Sutherland Global is seeking an organized Operations Manager to lead a performance-driven team in our Philippines delivery center. You will coach, audit, and partner with senior managers to drive continuous improvement and ensure delivery of customer outcomes. The role focuses on people management across 100–150 staff, with responsibility for coaching...

Sutherland is seeking a Trainer to design and deliver training materials that equip the organization with essential skills. The role focuses on onboarding, progression, and enhancement training for a global team, including coaching for customer service staff and client-centric outcomes.You will oversee new hire and ongoing training, emphasizing effective...

Sutherland Global in the Philippines is seeking a Sr. Associate to monitor queues, identify risks to KPIs, and support staffing decisions in a fast-paced call center environment.You will track performance in real time and coordinate with floor supervisors for timely actions to improve service levels. The role emphasizes preparing end‑of‑day performance...

Sutherland Global in Pampanga is looking for a Lead RTA to monitor real-time queues and ensure KPIs are met. The ideal candidate will have at least 2 years of RTA experience and strong MS-Excel skills.This role requires good communication abilities and proficiency in WFM tools. Flexibility to work various shifts in a call center environment is essential....

Sutherland Global is seeking a Sourcing Manager to attract candidates for specialized BPO positions. You will lead online and offline campaigns, build candidate databases, and ensure efficient hiring across top-level programs.The role emphasizes strategic sourcing, marketing campaigns, and collaboration with internal teams to meet headcount targets and...

Sutherland Global is seeking detail-oriented specialists for Data Annotation roles in Taguig, Philippines. The position involves reviewing, labeling, and classifying datasets to support AI/ML models and various detection initiatives.Candidates should have at least 1 year of experience and be comfortable working in a 24x7 environment. Strong attention to...

Sutherland Global in Pampanga, Philippines is seeking a Customer Experience Associate Manager to oversee the Customer Experience Team. Responsibilities include managing the team's activities, implementing continuous improvement frameworks, and enhancing performance through customer feedback analysis.The ideal candidate will have at least 2 years of...

Company DescriptionSutherland is Great Place to Work Certified. Refer your friends today!Job DescriptionDeliver quality customer service to our global clients Qualifications- At least high school graduate- With or without call center experience- Able to communicate in English- Willing to work onsite in Clark on night shiftAdditional InformationFor...

Sutherland Global in Taguig is seeking an Email Operations Specialist to support email operations, spam detection, and Trust & Safety workflows. The role involves monitoring email traffic and performing log analysis to ensure a secure and reliable email ecosystem.The ideal candidate has over 2 years of experience in email operations and is familiar with...