ssg jobs in Pasig

ABOUT THE ROLE The Vice President, Workforce Management (WFM) Transformation is a global leadership role responsible for driving the strategic transformation, modernization, and continuous improvement of SSG’s Workforce Management organization across APAC, North America and LATAM. This role will lead the development and execution of a global WFM...

Support Services Group (SSG) is seeking a Talent Acquisition Assistant in the Philippines to support recruitment operations and stakeholder relationships. The role focuses on proactive sourcing, administrative task handling, and alignment with our ELITE values and culture. Responsibilities include engaging stakeholders, maintaining recruitment files, and...

SSG capacity planner for Workforce Management supports forecasting, scheduling, and staffing across 24x7 operations. This on-site role in Metro Manila focuses on optimizing headcount and service levels while collaborating with stakeholders. Ideal candidates bring 2-5+ years in WFM/analytics, BPO experience, and strong Excel skills; familiarity with NICE IEX,...

Support Services Group (SSG) in the Philippines seeks a strategic VP, Workforce Management Transformation to drive global modernization across APAC, North America, and LATAM. You will partner with senior leaders to shape the WFM operating model, forecast demand, optimize capacity, and accelerate data-driven decision making through AI and automation. This is...

SSG is seeking a Reports Analyst in Metro Manila to collect, analyze, and present business data for informed decision-making. The role covers regular and ad hoc reporting, data validation, and dashboard development to support management and stakeholders. Responsibilities include KPI monitoring, data accuracy checks, and collaboration across departments to...

SSG in Pasig, Philippines, is seeking a Service Desk Specialist to provide first-line IT support. You will handle end-user requests via phone, email, or ticketing system, diagnose issues, and ensure timely resolution. The ideal candidate has a bachelor's in IT and at least 18 months in a service desk role, strong problem-solving, and excellent communication....

SSG is seeking a Learning & Development Specialist to collaborate with SMEs and the Training team, building innovative, engaging, and interactive content for APAC client programs, including eLearning, virtual classes, and instructor-led courses. This role also handles LMS administration for APAC members. You will apply sound instructional design principles,...

SSG is seeking a WFM Forecasting Analyst in the Philippines to analyze historical contact volume, handle times, and trends to generate precise short-term and long-term forecasts across voice, chat, email and messaging channels for operations. You will build forecasting models for volume, AHT and workload, work with schedulers and ops leaders on capacity...

SSG is seeking a seasoned .NET Backend Developer to design, build, and maintain scalable server-side applications using C# and ASP.NET Core. You will develop RESTful APIs, implement data access with EF Core, and contribute to secure, robust microservices within a modern architecture.You will also maintain CI/CD pipelines via Azure DevOps, apply SOLID...

Role Summary This position is responsible for working closely with Subject Matter Experts (SMEs) and the Training team to apply and develop learning strategies to build innovative, engaging, and interactive content for our Client Programs. Course deliverables include eLearning, virtual class content, and instructor-led courses produced using sound...

About The RoleWe are looking for a About The RoleWe are looking for a Full-Stack Developer who can build scalable, high-performance web applications. You will work across the entire stack—frontend, backend, databases, APIs, and deployment—while collaborating closely with product, design, and QA teams.ResponsibilitiesDevelop and maintain end-to-end web...

Job description: Job Title: Frontend Web Developer (React · TanStack · Vite) Location: Pasig City, Metro Manila (Hybrid) Job Type: Full-Time (Onsite: MW WFH: TTHF) About the Role We're looking for a frontend developer who cares about detail and builds fast, accessible web apps with modern React tools. You'll work across our frontend stack: Vite for...

ESSENTIAL DUTIES AND RESPONSIBILITIES Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing system Provide first-level support for all IT - hardware, software, applications and network issues. Diagnose and troubleshoot a variety of hardware and software issues Escalate unresolved issues to appropriate teams or...

Capacity Planner - Workforce Management Department: Workforce Management (WFM) Reports To: Workforce Management Manager / Employment Type: Full-Time Work Setup: FULL ONSITE Shift: (Day shift / Rotating / 24x7 support as required) Experience 2-5+ years in Workforce Management, Capacity Planning, or a related analytical role Experience in BPO, call center, or...

The ideal candidate will be responsible for creating accurate demand forecasts, analyzing trends, and developing data-driven strategies to optimize operational efficiency. This role requires advanced forecasting expertise, strong analytical skills, and the ability to manage multiple global accounts simultaneously while collaborating with cross-functional...

Join our team as a Workforce Scheduler! You'll play a critical role in creating schedules based on forecast and actual trends, improving resource utilization, and supporting real-time teams to achieve Service Level Agreements (SLAs). Key Responsibilities: Create optimal shift schedules and generate rosters with minimal understaffing/overstaffing. ...

Support Services Group is seeking a Workforce Scheduler in Metro Manila (Pasig). You will create optimal shift schedules based on forecast and actual trends, aiming to maximize resource utilization and meet SLAs. You will collaborate with real-time teams, reconcile data across EWFM/Alvaria, and lead calibration meetings with clients. The role emphasizes...

Support Services Group is seeking a Customer Experience Manager to champion service excellence across every touchpoint. You’ll design and lead training and quality programs that convert insights into empathetic, high-quality customer experiences. You’ll use data, coaching, and cross-functional collaboration to raise service standards, develop frontline...

We’re looking for a Customer Experience Manager who will champion service excellence across every customer touchpoint. In this role, you’ll design and lead training and quality programs that turn customer insights into consistent, empathetic, and high-quality experiences. You’ll use data, coaching, and cross-functional collaboration to raise service...

Role Overview: As a Talent Acquisition Assistant, you will be instrumental in building relationships with stakeholders, assisting in recruitment operations, and supporting our Talent Acquisition Team. Your role will involve proactive candidate sourcing, administrative support, and ensuring alignment with our corporate values and culture. Key...