rta

Mabalacat City, Central Luzon, Philippines Work Arrangement: Hybrid (2-3x/week onsite until further notice) Responsibilities: The workforce analyst job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience. It also entails...

We are looking for an experienced and results-driven Real-Time Analyst (RTA) Lead to oversee real-time workforce management activities and lead a team of approximately 7 RTA professionals. The role will be responsible for ensuring optimal staffing, queue performance, schedule adherence, and service level achievement across multiple queues and geographies....

We are looking for an experienced and results-driven Real-Time Analyst (RTA) Lead to oversee real-time workforce management activities and lead a team of approximately 7 RTA professionals. The role will be responsible for ensuring optimal staffing, queue performance, schedule adherence, and service level achievement across multiple queues and geographies....

Location: Clark, Pampanga (Onsite) Employment Type: Full-Time Start Date: ASAP About the Role: We are seeking an experienced RTA / WFM to join our team in Clark, Pampanga. This role requires a data-driven individual with a strong background in workforce management, including scheduling, forecasting, capacity planning, and reporting. The ideal candidate...

Work Arrangement: Hybrid (2-3x/week onsite until further notice) Responsibilities: The workforce analyst job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience.It also entails gathering and reviewing a lot of information...

Position: WFM RTA (Alabang) | Onsite Requirements: Possess at least a Bachelor's or College DegreeMinimum of 1 year experience in Workforce ManagementStrong skills in scheduling and real-time management are essentialExcellent organizational abilities to meet critical deadlinesCapable of prioritizing tasks effectively in a fast-paced, dynamic environment...

TASQ needs a senior RTA specialist in Taguig. Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential 24 Leaves Annually Qualifications: Bachelor's degree graduate, any field. 3 years of RTA/WFM experience, preferably in BPO/Shared Services. Must also be...

Company OverviewJoin us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their...

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest...

About the Role: We are seeking an experienced RTA / WFM to join our team in Clark, Pampanga. This role requires a data-driven individual with a strong background in workforce management, including scheduling, forecasting, capacity planning, and reporting. The ideal candidate must be comfortable working onsite and in a fast-paced, shifting-schedule...

About the job: WFM Real Time Analyst I (Rockwell/Ortigas) Work Arrangement: Onsite (Rockwell/Ortigas) TASQ is looking for a skilled Workforce Management (WFM) Real-Time Analyst to act as an extension of our client, supporting vendor operations and Business Process Outsourcing (BPO) partners. The successful candidate will monitor, analyze, and optimize...

About the job: WFM RTA (Alabang) | Onsite Responsibilities: Regularly performs volume and performance analysis and proactively communicate possible impacts to businessSupports management with all necessary reports and planning models to facilitate the process of decision-making.Monitors actual activities and compares them to plan and make recommendations...

Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...

Overview The RTA Supervisor will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results. The...

About the job: WFM Real Time Analyst I (Rockwell/Ortigas) TASQ is looking for a skilled Workforce Management (WFM) Real-Time Analyst to act as an extension of our client, supporting vendor operations and Business Process Outsourcing (BPO) partners. The successful candidate will monitor, analyze, and optimize real-time performance across multiple contact...

Possess at least a Bachelor's or College Degree Minimum of 1 year experience in Workforce Management Strong skills in scheduling and real-time management are essential Excellent organizational abilities to meet critical deadlines Capable of prioritizing tasks effectively in a fast-paced, dynamic environment while maintaining attention to detail Flexible and...

Qualifications: Able to effectively analyze and report on all aspects of day-to-day operations.Ability to download, collate, analyze, pull up trends and highlight key performance metrics.Reports have to be daily, weekly, monthly and quarterly.Detailed reporting with sub-metric drill downs and also summary dashboards have to be published. Work...

About the job: Process Specialist - MIS/RTA (Clark) | Onsite Requirements: Bachelor's degree graduate, any field.3 years of MIS/RTA experience, preferably in BPO/shared services.Must also be exposed to Scheduling, Capacity planning, forecasting, and reporting.Knowledge with using MIS Scheduling tools (PowerBI, VBA, macros, and Excel)Has strong knowledge...

Position: RTA/MIS Travel Collections (QC) | OnsiteAccount Type: Travel Outbound CollectionsStart Date: October 13Support Type: Non-voiceWork Arrangement: 100% Onsite (Quezon City)Shift Schedule & Rest Days: Night shift Educational Requirements: Completed at least 2 years of college without any failed subjects Work Experience: Minimum of 2 years as a...