responsable service desk

A technology solutions provider is seeking a Service Desk Specialist I in the Philippines to provide top-notch first-level support to customers, handle service inquiries, and ensure compliance with service management principles. Candidates should hold a Bachelor’s degree in IT or related fields and have at least one year of experience in Help Desk...

Service Desk - Center of Excellence Assistant Manager (Alabang) Benefits: HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities and exposure to multiple accountsWeekends Off JOB DESCRIPTION Key Deliverables: Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances...

About the job: Senior Operations Manager—Service Desk (Taguig) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities24 Leaves Annually Requirements:4 to 5 years as an operations manager with experience in handling help desk/service desk operations6 years minimum BPO/BPM...

Job Description and Responsibilities: Monitor and handle helpdesk ticketsTroubleshoot software related issues.Interact with end users via email or phoneUnderstand and document issues and requirementsCreate and update user security access.Assist with some hardware related issues.Monitor backups and alerts.Perform other ...

## **📣 We’re Hiring: IT Service Desk Analyst** 📍 **Location:** Onsite – IT Park, Cebu (Full-time) 🕒 **Schedule:** Night Shift 💵 **Salary:** Up to **₱30,000 + Night Differential** We're looking for an IT Service Desk Analyst with strong troubleshooting and customer service skills to join our growing team. ## **✅ Must‑Have...

**Responsibilities:** - Serving as the first point of contact for customers seeking technical assistance over the phone or email - Performing remote troubleshooting through diagnostic techniques and pertinent questions - Managing, prioritizing, and documenting incoming questions and service desk tickets - Resolving technical issues quickly and efficiently -...

We are seeking a reliable and detail-oriented Service Desk Support professional with 2–3 years of experience providing technical support in a service desk environment. **Responsibilities:** - Provide first-level IT support for hardware, software, and system-related issues. - Manage and assign **support tickets** through the service desk system, ensuring...

Single Point of Contact of users both internal and external. Receiving, logging, and managing calls via telephone and email. Provides first-level support to queries and issues using the knowledge base in accordance with incident management and request fulfillment process. Logs all tickets/service requests thru Ticketing System and ensure that all are...

**Professional Qualities** - Bachelor’s Degree in Information Technology, Computer Science, or equivalent. - Exceptional written and verbal communication skills. - Ability to prioritize tasks and delegate effectively. - Strong analytical skills for report analysis. - Ability to meet strict deadlines. - Must be self-motivated, self-directed, and possess a...

Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. As a Systems Engineer, you will have the responsibility for remote client support, as well as the potential for infrequent onsite support, including heavy interaction with end-users in diverse...

On-site - Quezon City | 3-5 Yrs Exp | High/Senior High School | Full-timeJob DescriptionJob title: IT Service DeskWe are hiring an experienced IT Service Desk professional to provide technical support for an international account. The role involves troubleshooting hardware, software, and Microsoft-related issues while delivering excellent customer...

Job Responsibilities: Handles ticket requests received over the phone, through email Provides site over-the-phone technical support/assistance for the troubleshooting of desktop PCs and related peripherals. Ensures compliance to the set process of Incident Management: identification, logging, categorization, prioritization and response (from diagnosis to...

Job Description: The role of the Service Delivery Manager (SDM) is responsible for co-coordinating the delivery of services for key clients. The SDM plays a vital role in creating long-term healthy relationships between the service provider and the client, acting as the bridge between the client and our operational delivery teams. The key responsibility of...

About The ClientArraya Solutions provides technology strategies and solutions to propel your business forward. Through an extensive offering of IT solutions, advisory, consulting, staffing, and managed services, we empower our customers to achieve impactful outcomes. Arraya delivers the tools, talent, and technological expertise companies need to rise to the...

Company Overview Scorpio is a leading service provider involved in the seaborne transportation of commodities and petroleum products. It has been investing in and operating shipping assets since 1951. Scorpio provides full technical management expertise as well as commercially managing a fleet of over +180 vessels. Headquartered in Monaco, today Scorpio...

The Service Desk Team Leader is responsible for leading the frontline technical support team to ensure efficient resolution of IT incidents and service requests. This role combines technical expertise with leadership and coordination skills to provide high- ESSENTIAL DUTIES AND RESPONSIBILITIES Lead and support a team of Service Desk Analysts in daily...

WHAT MAKES US, USJoin some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!At its foundation, SimCorp is guided by our values —...

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Troubleshoots equipment malfunctions and corrects them as directed by knowledge-based tool or supervisor.Takes...

JOB SUMMARY The Service Desk Manager is responsible for ensuring that committed service level agreements with both internal and external customers are met through the effective and proactive identification and remediation of technical issues. DUTIES AND RESPONSIBILITIES • Serve as a point of escalation for technical issues and alerts and...

The Service Desk Team Leader is responsible for leading the frontline technical support team to ensure efficient resolution of IT incidents and service requests. This role combines technical expertise with leadership and coordination skills to provide high- ESSENTIAL DUTIES AND RESPONSIBILITIES Lead and support a team of Service Desk Analysts in daily...