refund analyst jobs in Manila

Job Description: The Return & Refund (RR) Analyst will oversee ShopeeFood's end-to-end refund operations for Buyers and Merchants, ensuring refund requests and disputes are handled accurately, fairly, and within established service standards. The role will monitor refund performance, investigate complex cases, analyze trends, and work with cross-functional...

The Return & Refund (RR) Analyst will oversee ShopeeFood's end-to-end refund operations for Buyers and Merchants, ensuring refund requests and disputes are handled accurately, fairly, and within established service standards. The role will monitor refund performance, investigate complex cases, analyze trends, and work with cross-functional teams to address...

Shopee is seeking a detail-oriented RR Analyst to oversee end-to-end refund operations for ShopeeFood Buyers and Merchants. You will ensure refund requests are reviewed fairly and within established SLAs, while monitoring performance and driving improvements.The role requires strong analytical skills, proficiency in Excel/Google Sheets, and the ability to...

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team...

Department OperationsLevelExperienced (Individual Contributor)LocationManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

Job Description The Return & Refund (RR) Analyst will oversee ShopeeFood's end-to-end refund operations for Buyers and Merchants, ensuring refund requests and disputes are handled accurately, fairly, and within established service standards. The role will monitor refund performance, investigate complex cases, analyze trends, and work with cross-functional...

Shopee is seeking an RR Analyst to oversee the end-to-end refund operations for ShopeeFood Buyers and Merchants. You will ensure requests are reviewed fairly and within SLAs, monitor key metrics, and collaborate with Customer Service, Merchant Operations, Finance, and Product to drive improvements.The role welcomes fresh graduates and candidates with 1–2...

Shopee Philippines is seeking a detail-oriented Return & Refund Analyst to oversee end-to-end refund operations for Buyers and Merchants. The role emphasizes accuracy, fairness, and adherence to service standards while working with cross-functional teams. Fresh graduates are welcome; 1–2 years in refunds, claims, payments, risk, or operations is a plus....

ShopeeFood is seeking a Return & Refund Analyst to oversee the end-to-end refund operations for Buyers and Merchants. You will ensure requests are reviewed accurately and within SLAs, with decisions supported by documentation.You will monitor refunds, analyze trends, and work with Customer Service, Finance, Product, and others to close gaps. Fresh graduates...

As a Chargeflow Alert Analyst, you will play a crucial role in managing and resolving alert transactions within our client’s Payment Service Provider (PSP) system.You will be responsible for the following key tasks:Transaction Management: Efficiently locate and address alert transactions in the PSP system.Refund Processing: Issue refunds for transactions...

The Customs Assessment Analyst is responsible for reviewing, validating, and analyzing operational charges to ensure accurate billing , cost recovery, and financial accountability. The role investigates charge discrepancies, determines charge ownership and liability, monitors refunds and unbilled expenses, and collaborates with cross-functional teams to...

Senior Business Analyst – Fintech / Digital Wallet Platform Drive fintech wallet platform analysis, workflows, and stakeholder requirements. Full Time Hybrid / Remote Experience: 6-10 years Responsibilities Lead requirement workshops and stakeholder discussions Understand and document wallet operating models and transaction workflows Prepare...

OVERVIEWISS STOXX is hiring! We are seeking a highly motivated and detail-oriented Collections Analyst to join our Revenue Control team. Reporting directly to the Collections Team Leader, the successful candidate will be responsible for managing accounts receivable activities, resolving client payment issues, and supporting the organization's cash collection...

About the Team: As a Finance Operations Senior Analyst, you will own recurring reconciliation, payout validation, and reporting processes that keep ShopeeFood's Instant and Food businesses running smoothly. You will be a key point of contact for daily cash-control processes affecting driver and merchant payouts, and will help build out new reconciliation...

Discover your 100% YOU with MicroSourcing! Position: Customer Experience & Escalations Analyst Work setup: Hybrid | Day Shift Location: Ortigas, Pasig City Why join MicroSourcing? You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life...

Tax Analyst I Company : Insight Job Type : Full Time Pasig, Ncr Job Description - Tax Analyst I Requisition Number: 106184 Tax Analyst I Position Overview The Tax Analyst I will be part of a local Sales Tax team supporting North America Sales Tax Department operations. Responsibilities encompass various aspects of the sales tax function, including tax return...

Job Description About The Team As a Finance Operations Senior Analyst, you will own recurring reconciliation, payout validation, and reporting processes that keep ShopeeFood's Instant and Food businesses running smoothly. You will be a key point of contact for daily cash-control processes affecting driver and merchant payouts, and will help build out new...

As a Finance Operations Senior Analyst, you will own recurring reconciliation, payout validation, and reporting processes that keep ShopeeFood's Instant and Food businesses running smoothly. You will be a key point of contact for daily cash-control processes affecting driver and merchant payouts, and will help build out new reconciliation processes for...

Role OverviewThe Workforce Analyst supports customer support operations by ensuring optimal staffing, schedule adherence, and service level performance across multiple support channels. This role focuses on real-time monitoring, forecasting, scheduling, and workforce analytics to maintain efficient operations in a fast-paced, multi-channel environment...

Data Analyst The Data Analyst analyzes travel booking trends, operational performance, turnaround times, booking errors, cancellations, refunds, customer experience metrics, and other key business indicators using statistical analysis, SQL, and data visualization tools. Job description: Key Responsibilities Process & Operational Data Analysis: ...