real-time analyst

Job SummaryThe Workforce Management Analyst is responsible for optimizing workforce performance across an omnichannel IT Service Desk by providing real-time operational monitoring, workforce scheduling, and performance reporting. The role ensures the right resources are available at the right time to support service demand across supported LOBs thru voice,...

What does a Real Time Analyst do? You are responsible for intraday performance management and you are responsible for forecast achievement, service level, occupancy, utilization, and to ensure that adjustments are made if either staffing is misaligned or the forecast is inaccurate.As a Real Time Analyst, you will:● Monitor queue level performance and...

Minimum Requirements: Applicants must be willing to work and relocate to Clark, Pampanga Applicants must be a Filipino citizen or have a relevant residence status At least 1 year Workforce Management experience (any tower) High school diploma/GED required (College degree preferred) Strong analytical and organization skills, including trend...

Job Description The position is responsible for monitoring real-time workforce activities to ensure optimal staffing coverage, schedule adherence, and operational continuity. It serves as the central control point for intraday workforce management by tracking attendance, adherence, staffing variances, and coverage risks. The role works closely with...

Discover your 100% YOU with MicroSourcing! Position: Real Time AnalystWork setup & shift: Work From Home | Shifting Schedule Why join MicroSourcing?You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance...

About the Job We’re looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments. As...

About the Job We’re looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments. As...

Company DescriptionAbout SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We’ve...

  About the Job   We’re looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour...

We are seeking a detail-oriented and proactive Real-Time Analyst (RTA) to join our Workforce Management (WFM) team supporting a retail account. The RTA will be responsible for monitoring call volumes, agent productivity, and adherence to schedules in real time. This role ensures service level targets are consistently met while balancing operational...

Sagility (formerly HGS Healthcare) combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions,...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

About the Job We’re looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments. As...

    About the Job   We’re looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour...

Position Overview The Real-Time Analyst is responsible for maintaining optimal service levels across all Operations accounts through active real-time queue management. This role serves as the central point of contact for all real-time updates and is accountable for responding to and escalating any events or issues that may impact overall account...

Company DescriptionSEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. For over 25 years, we've been helping people live more fulfilling, productive working lives — and helping organisations succeed.By joining us, you'll be part of a multinational technology business with the energy and collaboration of a...

About the job: Real Time Analyst - UK Financial Collections (Quezon City) | Onsite Start Date: 27-Mar Type of Support: Voice Work Arrangement: 100% Onsite (Quezon City) Nature of the Account: UK Financial Customer Service Shift Schedule | Rest Days: Shifting schedules, UK time Educational Requirement: Graduate of Bachelor's Degree Work Experience: 1 to 2...

Enable your future At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours. Top reasons to work with TDCX Attractive...

DescriptionThis role involves supporting requests via phone, email, and chat, including changes to reservations, utilizing Sabre/Apollo GDS systems, making outbound calls, and offering cost-effective travel alternatives. Requires 1-2 years travel services experience, GDS proficiency, US domestic travel knowledge, internet skills, and the ability to multitask...

Responsible for:The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing to be able to identify whether the actual data corresponds with the data in the provided forecastMain Activities and Responsibilities:The Real-Time Analyst is responsible for, but not limited to:1. Quality Management- Performs real-time...