quality team lead

We are seeking a highly organized and goal-oriented Assistant Manager for Quality Excellence to join our team. The ideal candidate will play a crucial role in optimizing data management and analysis, RCA and process information flow within the organization, ensuring accuracy, efficiency, timely reporting and process improvement. Basic Functions: Manage...

Overview Quality team Lead responsible for leading and managing the quality assurance team to ensure products/services meet company standards. Monitor performance, implement quality improvement initiatives, and drive compliance with processes and policies. Location Eastwood, Quezon City Salary 45K to 50K Work setup On-site Work shift Shifting Target start...

The Quality Lead is responsible for leading a team of Quality Analysts and Senior Associates on one or more accounts, ensuring accurate and timely quality monitoring, calibration, coaching support, reporting, and governance activities. Working closely with Operations Team Leaders, Training, and Workforce Management, the Quality Lead ensures quality targets...

The Quality Lead is responsible for leading a team of Quality Analysts and Senior Associates on one or more accounts, ensuring accurate and timely quality monitoring, calibration, coaching support, reporting, and governance activities. Working closely with Operations Team Leaders, Training, and Workforce Management, the Quality Lead ensures quality targets...

The Quality Lead is responsible for leading a team of Quality Analysts and Senior Associates on one or more accounts, ensuring accurate and timely quality monitoring, calibration, coaching support, reporting, and governance activities. Working closely with Operations Team Leaders, Training, and Workforce Management, the Quality Lead ensures quality targets...

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time Job Description Quality team Lead responsible for leading and managing the quality assurance team to ensure products/services meet company standards. Monitor performance, implement quality improvement initiatives, and drive compliance with processes and policies Position: Quality Team Lead Salary: 45K to...

Are you ready to make an impact? Join Infosys BPM as an Quality Assurance Team Lead for BGC Taguig and jumpstart your career! Key Responsibilities: Financial Assessments and revenue health. Process Management - Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client...

About the JobWe’re changing the way people think about customer service, and we need your help!We’re looking for a Quality Assurance Team Lead to be responsible for recording, reviewing and evaluating production objectives and performance standards. Working with the Quality Team, this role involves ensuring we are in accordance with both our internal and...

Key Responsibilities: Financial Assessments and revenue health. Process Management - Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around them Process Control & Verification - Deploy and Monitor process verification...

TaskUs Philippines is seeking a Quality Supervisor to mentor Quality Analysts, supervise performance, and ensure adherence to processes while handling client issues and escalations. You will play a pivotal role in guiding professional growth within a fast-paced BPO environment.As a leader, you will drive a high-performing team, establish clear goals, and...

TaskUs Outsourcing Philippines, Inc. is seeking a Quality Supervisor to oversee Quality Analysts, ensure adherence to processes, and drive performance improvements. You will mentor analysts, enforce escalation procedures, and guide the team toward continuous development and better client outcomes.The role emphasizes strategic thinking, coaching,...

Supports Customer Experience Analysts and ensures tasks / responsibilities are carried-out effectively and efficiently. Designs and implements career development plans for each Analyst to ensure maximum operational, client, and personal effectiveness. Responsible for analyzing, drafting and delivering recommendations to improve quality of service. Generates...

About the role The Quality Lead is responsible for leading a team of Quality Analysts and Senior Associates on one or more accounts, ensuring accurate and timely quality monitoring, calibration, coaching support, reporting, and governance activities. Working closely with Operations Team Leaders, Training, and Workforce Management, the Quality Lead ensures...

Responsibilities Analysis & Reporting - reviews and analyzes QA output, records, and data. Ensure quality, efficiently, and productivity standards are met. Goal Setting & Performance management - Conducts regular performance reviews, providing constructive feedback, identifying performance gaps, and developing individualized action plans to support skills...

Key Responsibilities: Financial Assessments and revenue health. Process Management - Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around them Process Control & Verification - Deploy and Monitor process verification...

Quality Team Lead (Clark Pampanga) | Onsite About the job Quality Team Lead (Clark Pampanga) | Onsite Shift: Shifting Schedules Responsibilities: inancial Assessments and revenue health. Process Management - Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client...

A leading BPO company in Quezon City seeks a Quality Team Lead to manage the quality assurance team and ensure compliance with company standards. The ideal candidate has at least 2 years of experience in BPO, excellent communication skills, and a strong ability to lead initiatives for quality improvement. This on-site full-time role offers a salary range of...

A staffing and solutions company is seeking a Quality Manager in Pampanga, Philippines. The ideal candidate will have a bachelor's degree, 4-5 years of experience in the BPO industry, and strong leadership skills. Certifications in Six Sigma and Lean are essential. Responsibilities include process management, client relationship management, and ensuring...

SupportNinja is seeking a Service Quality Supervisor to join onsite at Clark, Pampanga. The role involves supervising Quality Analysts, overseeing transaction monitoring, and driving quality standards to meet client goals.You will coach analysts, lead audits, and collaborate with Operations and clients to resolve issues and support business needs. Strong...

Are you ready to make an impact? JoinInfosys BPMas aQuality Assurance Team Lead for BGC Taguigand jumpstart your career! Key Responsibilities: Financial Assessments and revenue health. Process Management - Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client...