quality analyst jobs in Manila

Company DescriptionWNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core...

Quality Assurance & Performance Monitoring Audit a daily sample of billers' case transcripts.Document audit results in a standardized tracker and ensure Completeness and consistency of findings. Identify patterns and recurring errors from audit results and escalate major discrepancies or compliance risks to Team Leads or Ops Managers.Collaborate with TLs...

It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Responsible for monitoring and evaluating transactions for exceptional customer service and technical resolution. Delivers feedback to Operations for continuous improvement.If you like wild growth and working...

We're Hiring: Quality Analyst! Quality Analyst is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customers. The QA will monitor inbound and outbound calls and potential emails or chat responses (as needs rise within the company) to assess associates’ demeanor, technical...

## Quality AnalystApplylocations: Pasig Citytime type: Full timeposted on: Posted Todayjob requisition id: R12601We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the...

We are looking for a detail-oriented and analytical Quality Analyst with strong experience in banking collections operations and quality assurance within a call center or shared services environment. The successful candidate will be responsible for monitoring customer interactions, evaluating compliance with quality standards and banking collections...

We are looking for a detail-oriented and analytical Quality Analyst with strong experience in banking collections operations and quality assurance within a call center or shared services environment. The successful candidate will be responsible for monitoring customer interactions, evaluating compliance with quality standards and banking collections...

Quality Assurance & Performance MonitoringAudit a daily sample of billers' case transcripts.Document audit results in a standardized tracker and ensureCompleteness and consistency of findings.Identify patterns and recurring errors from audit results and elevate major discrepancies or compliance risks to Team Leads or Ops Managers.Collaborate with TLs and...

Discover your 100% YOU with MicroSourcing!Position: Quality AnalystLocation: Eastwood Libis, Quezon CityWork Setup & Shift: Onsite | Night shiftWhy join MicroSourcing?You’ll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and...

Position Summary The Data Quality Analyst is responsible for processing, structuring, and managing data from market research projects. This involves manipulating large datasets, running checks and validation to ensure data consistency and accuracy, and conducting quality checks to maintain data integrity. The Data Quality Analyst will also perform data...

Job Purpose The Quality Analyst supports quality auditing, analysis, reporting and the development of plans that lead to positive outcomes. The Quality Analyst will work on risk identification, diagnosing issues, identifying process improvement solutions and process improvement implementation methods utilizing sound principles. Continuous engagement and...

With our mission to provide one billion jobs across the globe, we are in need of a Product Quality Analyst who will be responsible for conducting quality assurance testing on all our web applications. This process includes testing the entire functionality of our web applications, in multiple browsers and platforms, and reporting any issues and/or defects...

Job Description: Review claims transactions and provide feedback to claims processors. Improve process efficiency & quality for existing and new processes through analysis and design of workflows and business processes. Key Responsibilities: Review medical documents, policy documents, policy history, claims history, system notes and apply the trained client...

D Sales Quality Analyst Salary : ₱42,000 - 42,000 monthly Company : D2b Job Type : Full Time Philippines JobCopilot will tailor your resume and auto-fill the application Job Description - Sales Quality Analyst Description Position: SALES QUALITY ANALYST Client Industry : Energy / Utilities / Energy Efficiency Salary range : £500 base/month,...

We are hiring for BPO Quality Analysts ASAP Location is either BGC or Masinag, Antipolo Shifting Schedule Salary is up to 35K Requirements: At least HS Grad1-2 years QA background in a call center environmentMust have handled an International Financial AccountGood commsCan start ASAP

Join Inizio during an exciting period of growth as we expand our global Medical Information and Contact Centre teams. We are building high-performing teams across APAC and South Africa to support leading global healthcare organizations. If you're looking for the opportunity to grow your career, work remotely, collaborate with talented colleagues around the...

The Data Quality Analyst supports the Online Research Department by analyzing and verifying market research data to ensure accurate, high-quality project deliveries. This role primarily uses SPSS to read, write, and modify SPSS syntax, verifying that data files (.sav) conform to client specifications. The Data Quality Analyst must also communicate any...

Position: Quality Analyst (QA)Number of hours: 40 Hrs/weekSchedule: TBD Job Summary: We are looking for a detail-oriented Quality Analyst (QA) to monitor and evaluate customer interactions, ensuring high service quality in our BPO environment. The ideal candidate will assess agent performance, provide feedback, and contribute to process improvements to...

The Sr. Quality Analyst is responsible for evaluating processed transactions within a specified sample size and turnaround time against existing and new process and product guidelines to ensure that standards are followed. Carefully review and analyze the details of disputes submitted by processors or other stakeholders to determine their validity by...

The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and excellent customer experience to maintain client confidence and loyalty.Transaction Monitoring -...