qualfon

Qualfon is seeking customer service representatives in Cagayan de Oro, Philippines. The role includes handling calls, emails, and chats to resolve customer inquiries efficiently. Candidates must have at least a high school diploma and some experience in a call center environment. The ideal applicant should possess strong communication and interpersonal...

Qualfon Philippines in Cebu City is seeking dedicated customer service representatives to handle calls, emails, and chats efficiently. Candidates should be at least high school graduates with sales experience in a call center and possess excellent communication skills. Responsibilities include resolving customer issues and maintaining documentation with...

Qualfon is hiring onsite Customer Service Representatives in Mexico City. This role involves providing high-quality customer support for a grocery delivery service and managing multiple tasks efficiently. Candidates should possess advanced English skills, have 1-2 years of customer service experience, and be able to type accurately. Qualfon offers...

Qualfon Philippines is searching for a Senior Analyst to join their Process Optimization Engineering Team (POET). This role involves identifying improvement opportunities, managing operational information, and facilitating workshops.The ideal candidate should hold a Bachelor’s Degree and possess a Six Sigma BLACK Belt certification. Applicants must have a...

Qualfon in Manila is seeking customer service representatives who will handle calls, emails, and chats to resolve customer issues effectively. Candidates should possess a Sr. High School diploma or equivalent, along with good English communication and basic computer skills.This role involves maintaining a high level of professionalism and establishing...

Qualfon in Manila seeks an IT Helpdesk Supervisor to lead international support teams and ensure tickets are processed efficiently while escalation procedures are followed. Responsibilities include coordinating training, monitoring ticket updates, and conducting regular staff evaluations. The role emphasizes attendance, scheduling, and timely reporting to IT...

Qualfon Philippines, Inc. in Cebu City is seeking a Workforce Supervisor to lead Real-Time Analysts, Workforce Analysts, Schedulers and Reporting Analysts, ensuring client and internal workforce requirements are met.You will drive forecasting, capacity planning, reporting, and continuous improvement, collaborating closely with the Workforce Manager and...

Qualfon Philippines is seeking a Workforce Management (WFM) Analyst to forecast workload, plan staffing, schedule resources, and monitor performance to meet service levels and customer experience goals. You will partner with Operations, Training, Recruiting and Business Leaders to optimize workforce utilization, develop capacity plans, and provide...

Qualfon in Metro Manila is seeking a qualified supervisor to lead the International Helpdesk team. You will supervise staff, ensure ticket processing and escalation procedures are followed, orient and train the team, and provide high-level IT support. Responsibilities include monitoring tickets, daily shift briefings, attendance and leaves, overtime...

Qualfon Philippines, Inc. is seeking an HR Specialist to act as the frontline support for employee inquiries and transactional HR processes in Manila.The role ensures timely, accurate handling of requests, maintains HR data integrity, and drives operational efficiency. You will collaborate with COEs and local HR partners to resolve issues, support process...

Qualfon is seeking customer service representatives in Manila, Philippines. The role involves addressing customer inquiries through calls, emails, or chats, ensuring satisfaction by resolving issues promptly and accurately. Must be at least a high school graduate with strong English communication skills and proficiency in MS Office. Training is provided,...

Qualfon Philippines is seeking a capable supervisor for its International IT Helpdesk team. The role focuses on guiding staff in ticket processing, escalation procedures and proactive service to clients across regions. You will train and orient team members, conduct simulations, monitor ticket updates via Email, Phone, or IM, and report to the IT Manager....

Qualfon is seeking an HR Specialist to act as the frontline support for employee inquiries and transactional HR processes. The role emphasizes timely handling, data integrity in HR systems, and collaboration with COEs to improve processes. Work setup is HYBRID with locations across Manila/Cebu/CDO/Dumaguete, requiring strong communication skills and...

Qualfon seeks an experienced ITAM/CMDB admin to steward ITSM, ITAM, SAM, CMDB, and discovery platforms. You will design CMDB structures, enforce governance, and coordinate with security and stakeholders to ensure data accuracy and compliance. Responsibilities include configuring discovery, automations, and data quality controls; maintaining asset lifecycle...

Qualfon is seeking a Supervisor, Health and Safety to guide facility health and safety programs. You will manage life safety, audits, training, and regulatory compliance while serving as a safety officer on the H&S committee. Primary duties include record-keeping, clinic management oversight, regulatory visits, and compiling annual & monthly safety reports....

Qualfon Philippines is seeking a Workforce Supervisor to lead a team of Real-Time Analysts, Workforce Analysts, Schedulers and Reporting Analysts within our contact center operations.You will collaborate with the Workforce Manager on forecasting, capacity planning, reporting and continuous improvement initiatives, ensuring accurate headcount, adherence to...

Qualfon, a global business services company, is seeking a Vice President, Learning & Development to lead the enterprise learning strategy across geographies and client programs.This hands-on executive role partners with Operations, Talent Acquisition, Quality, and IT to drive measurable business impact through leadership development, learning technology, and...

Qualfon Philippines, Inc. seeks a Finance Business Partner to serve as the senior finance partner to CES regional and operational leadership. The role turns financial and operational data into decisions to improve revenue quality, gross margin, and EBIT, while directing work of Operations Analysts and coordinating with Workforce Management, Accounting,...

Qualfon Philippines, Inc. seeks a Finance Business Partner to serve as the senior finance partner to CES regional and operational leadership. The role turns financial and operational data into decisions to improve revenue quality, gross margin, and EBIT, while directing work of Operations Analysts and coordinating with Workforce Management, Accounting,...

Qualfon Philippines, Inc. seeks a Finance Business Partner to serve as the senior finance partner to CES regional and operational leadership. The role turns financial and operational data into decisions to improve revenue quality, gross margin, and EBIT, while directing work of Operations Analysts and coordinating with Workforce Management, Accounting,...