product support engineer

## Product Support EngineerApplylocations: Cebu, Philippinestime type: Full timeposted on: Posted Yesterdayjob requisition id: R556# **Job Description****Responsibilities*** Triage, analyze, and resolve customer concerns and problems, diagnose the root cause, and document interactions* Provide troubleshooting, technical, and software advice and...

We are looking for a Production Support Engineer to monitor and maintain the health of applications, infrastructure, APIs, and services in a 24/7 production environment. The role involves real-time monitoring, incident management, troubleshooting, and collaboration with engineering teams to ensure system reliability and performance. Key...

Monitor production application and platform health Perform first-level incident triage and troubleshooting Investigate alerts, service interruptions, and transaction issues Execute established operational procedures and runbooks Validate system and transaction data during incident investigation Coordinate with L3 engineering and application teams for...

Incident Management: Resolve L1/L2/L3 support tickets, user queries, and critical system alerts within set Service Level Agreements (SLAs). Troubleshooting & RCA: Perform root cause analysis (RCA) on recurring technical faults, database anomalies, or interface integration failures. Close of Business (COB): Oversee and monitor end-of-day/end-of-month...

Job Description: About the Role We’re looking for someone to be our point person and incident commander at night — the hours our platform runs but Jester and the daytime team aren’t on. Our platform (Autopilot) helps 2,000+ dental labs worldwide get their cases booked correctly within 15 minutes of arrival, every time, so when something breaks...

Incident Management: Resolve L1/L2/L3 support tickets, user queries, and critical system alerts within set Service Level Agreements (SLAs). Troubleshooting & RCA: Perform root cause analysis (RCA) on recurring technical faults, database anomalies, or interface integration failures. Close of Business (COB): Oversee and monitor end-of-day/end-of-month batch...

Indra Philippines, Inc. is seeking a skilled Production Support Engineer to join our Manila team.You will ensure applications stay stable, secure, and up to date, handling patching, updates, and issue resolution while supporting deployments. Applicants should have 3–5 years in IT application/production support, strong monitoring and problem-solving...

DNEG Group in the Philippines seeks a Technical Support Engineer to provide day-to-day IT support for users and to troubleshoot software and production-related issues in audio/video workflows.The role requires 3–5 years in technical or post-production support, strong troubleshooting and communication skills, and the ability to work independently in a...

Indra Philippines, Inc. is seeking a skilled Incident Management engineer to join our IT operations team in the Philippines. You will handle L1–L3 support tickets, perform troubleshooting, and oversee COB batch processes, ensuring services meet SLAs.Strong Temenos product knowledge and Java/Spring experience are essential. You will work with Linux...

Majesco Lead Engineer – Production Support leads application support, incident management, service stability, and continuous improvement for Majesco L&AH PAS platform. The role is hands‑on in troubleshooting production issues, analyzing logs and data, coordinating defect resolution, and ensuring high availability and performance of business‑critical...

Responsabilidades Brindar soporte de segundo nivel (L2) para aplicaciones y servicios en producción. Analizar, diagnosticar y resolver incidentes, asegurando el cumplimiento de los SLA establecidos. Realizar análisis detallados de problemas y ejecutar Root Cause Analysis (RCA) para identificar causas raíz e implementar acciones correctivas. Colaborar en...

Responsabilidades Brindar soporte de segundo nivel (L2) para aplicaciones y servicios en producción. Analizar, diagnosticar y resolver incidentes, asegurando el cumplimiento de los SLA establecidos. Realizar análisis detallados de problemas y ejecutar Root Cause Analysis (RCA) para identificar causas raíz e implementar acciones correctivas. Colaborar en...

BNP Paribas Solutions Philippines Branch is seeking an IT professional to join the APS (Application Production Support) team for ConnexisCash. The role involves monitoring batch processes, health checks, and incident resolution across a Follow-the-Sun setup with teams in Paris, Montreal, and Hong Kong. The ideal candidate has 7+ years of IT experience in...

A prominent recruitment firm is seeking a skilled professional for a hybrid role in Taguig, Philippines. The ideal candidate will have 3-5 years of experience along with strong debugging skills and proficiency in C/C++. Responsibilities include incident management, working under pressure, and collaborating with cross-functional teams. Competitive benefits...

EviSmart™ is seeking a dedicated night incident commander for our Autopilot platform. You will own overnight incident response, triage, and ensure day-time standards apply after hours.You will train a night backup, coordinate with DevOps, monitor platform health, and maintain seamless cross-shift communication.This is an individual contributor role...

Samsara is seeking a Mobile Product Support Engineer to join the Global Technical Support team. You will act as a senior escalation owner for complex mobile issues and collaborate across Engineering and Product to improve reliability and compliance of mobile apps.The role requires 6+ years in technical support for SaaS, strong mobile troubleshooting skills,...

Overview We are your Energy Technology Partner, driving efficiency and sustainability through electrification, automation, and digitalization across industries. Location & Reporting Based in Sevilla, Spain (option available for the UK) and reporting to the Europe POST Manager. Interaction with repair activities in Riga and Bangalore and expert centers in...

Overview We are your Energy Technology Partner, driving efficiency and sustainability through electrification, automation, and digitalization across industries. Location & Reporting Based in Sevilla, Spain (option available for the UK) and reporting to the Europe POST Manager. Interaction with repair activities in Riga and Bangalore and expert centers in UK...

E4 Software Services Pvt Ltd is seeking an experienced Application Production Support professional with 4+ years of experience to manage, monitor, troubleshoot, and maintain production applications and related servers. The role focuses on ensuring application availability, monitoring production environments, analyzing logs, resolving issues, and coordinating...

Majesco Lead Engineer – Production Support leads application support, incident management, service stability, and continuous improvement for Majesco L&AH PAS platform. The role is hands‑on in troubleshooting production issues, analyzing logs and data, coordinating defect resolution, and ensuring high availability and performance of business‑critical...