percepta

Position SummaryThe Quality Assurance Specialist’s primary function is to evaluate the customer’s experience through the monitoring ofagents’ contacts. Our goal is to ensure the best possible customer experience while maintaining and/or exceeding theclient and Percepta’s standards. Additional responsibilities include coaching (if applicable for...

Welcome! Please sign in or register with us. | My Account OptionsJob Description - Quality Assurance Specialist - Percepta (04EC4)Quality Assurance Specialist - PerceptaPosition SummaryThe Quality Assurance Specialist’s primary function is to evaluate the customer’s experience through the monitoring of agents’ contacts. Our goal is to ensure the best...

Position SummaryThe Quality Assurance Specialist’s primary function is to evaluate the customer’s experience through the monitoring of agents’ contacts. Our goal is to ensure the best possible customer experience while maintaining and/or exceeding the client and Percepta’s standards. Additional responsibilities include coaching (if applicable for...

Position Summary The Quality Assurance Specialist’s primary function is to evaluate the customer’s experience through the monitoring of agents’ contacts. Our goal is to ensure the best possible customer experience while maintaining and/or exceeding the client and Percepta’s standards. Additional responsibilities include coaching (if applicable for...

Position Summary The Quality Assurance Specialist’s primary function is to evaluate the customer’s experience through the monitoring of agents’ contacts. Our goal is to ensure the best possible customer experience while maintaining and/or exceeding the client and Percepta’s standards. Additional responsibilities include coaching (if...

Description - External At Percepta, we bring first-class service across each market we support. As a remote Business Intelligence Reporting Analyst, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing… The Business Intelligence Reporting...

Description - External At Percepta, we bring first-class service across each market we support. As a remote Business Intelligence Reporting Analyst, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing… The Business Intelligence Reporting...

At Percepta, we offer first-class service in every market we serve. What you'll do As the Quality Assurance Specialist, the successful candidate will apply objective decision-making and critical thinking skills to determine whether audited work meets internal and external expectations across multiple lines of business. Through partnership with internal and...

Percepta is seeking a Quality Assurance Specialist to apply objective decision-making to determine if audits meet standards across multiple lines of business. You will partner with stakeholders to drive continuous improvement and high-quality customer interactions.Responsibilities include daily quality audits, feedback delivery, process improvement, and...

Percepta LLC is seeking an Employee Communications Director in Pasay, Philippines, to lead the evolution of internal communications. In this strategic role, you will drive transformation initiatives and align communication with the company's employment brand. The successful candidate will have exceptional leadership skills, a proven track record in...

Percepta is seeking a Senior AI Solutions Deployment & Integrations Lead to own Wave-level deployment readiness and execution for AI initiatives. You will bridge solution design and on-the-ground rollout across sites, managing validation, go-live gates, and site-level changes with Operations leadership.You will coordinate with IT and GLK Training to ensure...

Job Description - AI Measurement and Analytics Specialist (04E54) AI Measurement and Analytics Specialist At Percepta, we bring first-class service across each market we support. As AI Measurement and Analytics Specialist, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a...

Percepta is seeking a Senior Project Manager to join our Global Project Management Office. This is a work from home position (remote) with the successful candidate located anywhere in the Philippines. You will lead global projects, including client programs, internal initiatives, and enterprise level efforts, ensuring delivery on time, within budget, and to...

Percepta is seeking a Senior AI Solutions Deployment & Integrations Lead to own Wave-level deployment readiness and execution for AI initiatives. You will bridge solution design and on-the-ground rollout across sites, managing validation, go-live gates, and site-level changes with Operations leadership. You will coordinate with IT and GLK Training to ensure...

Percepta is seeking a Senior Network Engineer in Mexico City for a 100% remote role with periodic onsite visits. You will design, implement, and support our global enterprise network across on-premises and AWS, leading security, routing, switching, and cloud networking initiatives. You’ll collaborate with Infra, Security, and Systems teams to ensure...

Job Description - AI Measurement and Analytics Specialist (04E54) AI Measurement and Analytics Specialist At Percepta, we bring first-class service across each market we support. As AI Measurement and Analytics Specialist , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a...

Percepta LLC is seeking a Manager for Web Development & UI/UX to lead a remote team in the Philippines. This role is crucial for enhancing client engagement and delivery management, while ensuring high-quality UI/UX outcomes through effective team leadership. The ideal candidate will have 6+ years in front-end development or UI/UX design, with a focus on...

Percepta LLC is seeking a Manager for Web Development & UI/UX to lead a remote team in the Philippines. This role is crucial for enhancing client engagement and delivery management, while ensuring high-quality UI/UX outcomes through effective team leadership. The ideal candidate will have 6+ years in front-end development or UI/UX design, with a focus on...

Percepta LLC is seeking a Manager for Web Development & UI/UX to lead a remote team in the Philippines. This role is crucial for enhancing client engagement and delivery management, while ensuring high-quality UI/UX outcomes through effective team leadership. The ideal candidate will have 6+ years in front-end development or UI/UX design, with a focus on...

Percepta is seeking a Quality Assurance Specialist in the Philippines to evaluate customer interactions by monitoring agents and ensuring adherence to client and Percepta standards.Responsibilities include coaching when applicable, supporting Abay, attending calibration sessions with QA partners, and meeting monthly operations support targets. Strong data...