outsourced quality assured services

About the RoleAs a QA/Supervisor, you will play a key role in ensuring agent performance and operational efficiency. You will manage agents in real-time via Zoom, provide coaching and process guidance, and ensure all queues are properly handled and staffed. This role requires strong coordination with both internal leadership and clients.What You'll DoOversee...

Teleperformance is seeking a Quality Assurance professional to monitor and evaluate customer service interactions, ensuring alignment with company standards and client specifications.The role involves using scorecards, conducting audits, and providing actionable coaching feedback to improve agent performance and customer satisfaction. Collaboration with team...

TEMU is looking for a Quality Assurance Specialist to ensure operational quality, accuracy, and policy compliance. In this role, you'll analyze performance, identify areas for improvement, and collaborate with Operations and Training teams to maintain high quality standards and drive continuous improvement. Key Responsibilities 1.Assess business output and...

Work Setup Onsite (MAKATI HEAD OFFICE) Schedule DAYSHIFT The role leads the development and documentation of policies, procedures, and operational guidelines, working closely with Service Delivery, Compliance, and Patient Experience to align practices across all patient touchpoints. The position also manages internal quality audits, supports external...

Position OverviewWe are seeking a proactive and detail-oriented Customer Service Trainer to design, develop, and deliver impactful training programs for our growing team. The ideal candidate brings a strong background in the customer service industry, complemented by hands-on QA expertise. This individual will play a critical role in equipping our team with...

Quality Assurance (Workplace) - Workplace Service Dev AnalystJob Openings Quality Assurance (Workplace) - Workplace Service Dev AnalystAbout the job Quality Assurance (Workplace) - Workplace Service Dev AnalystResponsibilities:Manage process audits from aquality perspective to ensure the quality systems are being implementedconsistently and...

Work Setup Onsite (MAKATI HEAD OFFICE) Schedule DAYSHIFT The role leads the development and documentation of policies, procedures, and operational guidelines, working closely with Service Delivery, Compliance, and Patient Experience to align practices across all patient touchpoints. The position also manages internal quality audits, supports external...

Service Quality Assurance Manager | Makati | Dayshift Job Openings Service Quality Assurance Manager | Makati | Dayshift About the job Service Quality Assurance Manager | Makati | Dayshift JOB DESCRIPTION The role leads the development and documentation of policies, procedures, and operational guidelines, working closely with Service Delivery, Compliance,...

About US Temu is seeking a highly motivated and experienced Senior Quality Specialist to join our team. As a rapidly growing company, we are looking for talented individuals committed to helping us achieve our goals. In this role, you will have the opportunity to work with a team of driven individuals dedicated to making a difference in the industry. Key...

Job SummaryThe Customer Service Quality Assurance (CS QA) role ensures that all customer interactions meet Dermorepubliqs standards for quality, accuracy, tone, and marketplace compliance. This role safeguards the consistent application of the DERMO Framework and protects the brand from policy violations, misinformation, and reputational risk.Job SummaryThe...

About the Role We are looking for a Customer Service Staff - Quality Control & Assurance to support our quality management activities and ensure that product-related quality concerns are properly investigated, documented, and resolved. In this role, you will be responsible for monitoring returned motors, conducting failure and root cause analysis, preparing...

Teleperformance Philippines is seeking a Quality Assurance professional to monitor and evaluate customer service interactions, ensuring adherence to company standards and client specifications. The role emphasizes analyzing calls, documenting findings, and driving continuous improvement across teams.The ideal candidate has a background in QA or call center...

A leading BPO company is seeking a Quality Assurance Specialist in Cagayan de Oro, Philippines. The role involves conducting quality assessments, developing strategies to enhance performance, and collaborating with teams to address quality issues. The ideal candidate should have proven experience in quality assurance within a BPO environment, along with...

Intertek Testing Services Philippines Incorporated' is seeking a talented Sales Executive to join our team. This is a full-time position responsible for driving new business development across the food services.About Intertek Intertek is a leading global provider of Total Quality Assurance solutions, operating a network of over 1,000 laboratories and offices...

Contracting Outsourcing Management Services IncorporatedOn-site - Quezon City 1-3 Yrs Exp Bachelor Full-timeJob DescriptionEmployee Recognition and RewardsIncentivesGovernment Mandated BenefitsInsurance Health & WellnessHealth InsuranceDescriptionDesign and execute test plans and test cases to ensure software quality.Conduct performance testing to identify...

OverviewA Quality Assurance (QA) job description typically outlines the responsibilities, requirements, and qualifications needed for a position focused on ensuring the quality of products, services, or systems.QA professionals are responsible for verifying that products meet established standards, identify defects, implement testing procedures, and ensure...

Primarily responsible for monitoring call, email, and social media interactions made by Customer Service Officers and performs the role of key implementers of all quality initiatives of the Customer Contact Center. Acts as subject matter expert and liaises with operations management and other units within the center, ensuring areas of improvement are...

Joining Alfamart means becoming part of a dynamic organization, which is key to career success. As the first and only Super Minimart in the Philippines, Alfamart is dedicated to serving local Filipino neighborhoods and communities. By joining the fastest-growing retail chain in the country, you become part of a team that is making a real difference. You'll...

Joining Alfamart means becoming part of a dynamic organization, which is key to career success. As the first and only Super Minimart in the Philippines, Alfamart is dedicated to serving local Filipino neighborhoods and communities. By joining the fastest-growing retail chain in the country, you become part of a team that is making a real difference. You'll...

Join Symbos and be part of a team that's redefining excellence in business process outsourcing across Australia, New Zealand, and Fiji. At Symbos, we help organisations deliver exceptional customer experiences through the right combination of people, process and technology. Our teams support a diverse range of industries across Australia and beyond,...