l2 technical support

Focus: Resolving complex issues that L1 cannot handle; acts as an escalation point. Typical Key Tasks: Troubleshooting advanced hardware/software issues (e.g., OS errors, network connectivity) Managing user permissions (Active Directory, Exchange, SaaS apps) Investigating recurring incidents & applying known solutions Escalating unresolved cases to L3 or...

Job Title: L2 Technical Support Work Type: Remote/WFH Full-time Working Hours: TBD (UsuallyUS Hours/Night shift) Start Date: ASAP JOB ROLE & RESPONSIBILITIES: Provide Level 2 technical support with full ownership of incidents, ensuring resolution before escalation whenever possible Act as the primary escalation point for L1, handling complex...

We are hiring for Japanese Bilingual L2 Technical Supports to work for a client in Eastwood This is an onsite role that follows a rotating schedule. Salary is up to 100k based on experience and interview result. Minimum requirement of 1.5 years experience working in a similar role. Japanese Bilingual Required. Skills/Knowledge a candidate must have:How...

Job Title: L2 Technical Support Work Type: Remote/WFH Full-time Working Hours: TBD (UsuallyUS Hours/Night shift) Start Date: ASAP JOB ROLE & RESPONSIBILITIES: Provide Level 2 technical support with full ownership of incidents, ensuring resolution before escalation whenever possible Act as the primary escalation point for L1, handling complex issues beyond...

Responsible for handling more complex technical issues escalated by L1, including network and server troubleshooting, hardware and software diagnostics, system maintenance, data backup, cybersecurity concerns, and coordination with external IT vendors when necessary What We're Looking For Bachelor’s degree in Computer Engineering, Computer Science, or IT ...

About usFounded in Sydney in 2014, ezyCollect by Sidetrade is Australia's leading Order-to-Cash platform for small and mid-sized businesses. We automate credit management, collections, and payments - taking the manual work out of getting paid. Our 1,100+ customers manage A$19 billion in receivables through the platform, typically cutting late payments by...

NCR Voyix is seeking a Technical Support Representative Level 2 to provide advanced technical support for complex incidents escalated from Level 1. You will diagnose issues, implement workarounds, and collaborate with engineering to resolve customer-impacting problems while meeting SLA targets.Responsibilities include in-depth troubleshooting, documenting...

L2 Technical Support - JAPANESE - Up to 100K - EastwoodJob Openings L2 Technical Support - JAPANESE - Up to 100K - EastwoodAbout the job L2 Technical Support - JAPANESE - Up to 100K - EastwoodWe are hiring for Japanese Bilingual L2 Technical Supports to work for a client in EastwoodThis is an onsite role that follows a rotating schedule.Salary is up to 100k...

E88 Ventures, Inc. in Pasig is seeking a Technical Support Engineer who will be the backbone of our support operations, serving as the bridge between users and our engineering team for a platform that includes mobile apps, IoT devices, and battery-swapping stations.You’ll thrive on debugging, documentation, and helping the product scale. You will own...

About us Founded in Sydney in 2014, ezyCollect by Sidetrade is Australia's leading Order-to-Cash platform for small and mid-sized businesses. We automate credit management, collections, and payments - taking the manual work out of getting paid. Our 1,100+ customers manage A$19 billion in receivables through the platform, typically cutting late payments by...

About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their...

Career Opportunities with Compass Experience Labs A great place to work. Careers At Compass Experience Labs Current job opportunities are posted here as they become available. Health Note builds AI-powered tools that help healthcare organizations automate patient intake, scheduling, call routing, and clinical workflows. Our customers operate in complex,...

About the organization The organization is one of Australia and New Zealand's leading business software companies, providing ERP, payroll, and workforce management solutions to mid-market businesses. Their product is a highly configurable cloud ERP platform covering financials, inventory, workforce management, and payroll, used by hundreds of businesses...

Job Description:About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new...

Compass Experience Labs is hiring an L2/L3 Technical Support Engineer to own customer issues from first report through resolution. You’ll manage a caseload, investigate what is happening, coordinate with internal teams, and keep customers informed until resolved. You’ll document learnings into reusable resources—troubleshooting notes, templates, and...

Position: Level 2 Support EngineerOrganisation: Retail ApplicationsRole OverviewThe Level 2 Support Engineer provides advanced technical support and deeper investigative capability within the Retail Applications support organisation. Operating within a multitier model, L2 is responsible for complex troubleshooting, root cause identification, and technical...

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!POSITION DESCRIPTION POSITION DETAILS Job Title: IT Support Analyst – Level 2 Functional Unit: Shared Services...

About the organization The organization is one of Australia and New Zealand's leading business software companies, providing ERP, payroll, and workforce management solutions to mid-market businesses. Their product is a highly configurable cloud ERP platform covering financials, inventory, workforce management, and payroll, used by hundreds of businesses...

 About Penbrothers  Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes. About the Client Our client is the #1 Microsoft 365 management platform for IT...

DUTIES AND RESPONSIBILITIES:Provides second-level support to queries and issues using the knowledge base in accordance with the incident management and request fulfillment process.Ensures that service incidents are acknowledged, escalated, and resolved according to the Service Level Agreement (SLA). Takes ownership of user problems and follows up on the...