it desk

Altaserv, Inc. is seeking an On-site Front Desk / Help Desk Support professional in Quezon City. No prior experience is required, and the position is full-time for applicants with a High School Diploma or equivalent.You will greet visitors, handle calls, and provide information about services while keeping the front desk organized and professional. Strong...

Job Details: We are seeking a Service Desk Technician to provide front-line IT support, manage helpdesk ticketing, and troubleshoot end-user hardware and software issues.POSITION: Service Desk TechnicianWORK SETUP: On-site / HybridJOB RESPONSIBILITIES:Answer user support requests via phone, email, or chat, and log structured helpdesk ticketsTroubleshoot...

Company Industry: IT/BPO Company Work Location: BGC Taguig Salary: Php 27,000 - Php 40,000 gross monthly Work Schedule: Shifting (Morning, Mid and Night Shift) Work Set-up: Work On Site JOB DETAILS - Undergraduate and high Highschool graduates are open to apply - With 1 year and above experience in BPO / Technical IT Account / IT Hardware or Software - Has...

IT Service Desk Responsibilities • Receive, prioritize and respond to user calls identifying and requiring major software or hardware problems and issues • Receives calls from users to resolve simple and complex computer software and hardware problems • Provides services including inquiries of how to set up and use specific software, technical...

About the job: Senior Operations Manager—Service Desk (Taguig) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities24 Leaves Annually Requirements:4 to 5 years as an operations manager with experience in handling help desk/service desk operations6 years minimum BPO/BPM...

Service Desk - Center of Excellence Assistant Manager (Alabang) Benefits: HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities and exposure to multiple accountsWeekends Off JOB DESCRIPTION Key Deliverables: Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances...

Job Description and Responsibilities: Monitor and handle helpdesk ticketsTroubleshoot software related issues.Interact with end users via email or phoneUnderstand and document issues and requirementsCreate and update user security access.Assist with some hardware related issues.Monitor backups and alerts.Perform other ...

DescriptionProvide first-line support for IT-related issues, resolving them in a timely manner.Manage service requests, incidents, and problems to ensure user satisfaction.Maintain documentation for all service desk activities and ensure accurate reporting.Assist in the training of users on various software and hardware configurations.Collaborate with other...

Overview Provide first-line support for IT-related issues, resolving them in a timely manner. Manage service requests, incidents, and problems to ensure user satisfaction. Maintain documentation for all service desk activities and ensure accurate reporting. Assist in the training of users on various software and hardware configurations. Collaborate with...

IT Service Desk Responsibilities Receive, prioritize and respond to user calls identifying and requiring major software or hardware problems and issues IT Service Desk Responsibilities Receive, prioritize and respond to user calls identifying and requiring major software or hardware problems and issues Receives calls from users to resolve simple and...

Key Responsibilities Provide technical support through phone, email, and chat. Log, track, and resolve incidents using ticketing tools. Troubleshoot VPN, Microsoft Office, and Active Directory issues. Manage support queues and meet SLA targets. Assist with user onboarding and account setup. Document resolutions and escalated complex issues when...

Overview Provide first-line support for IT-related issues, resolving them in a timely manner. Manage service requests, incidents, and problems to ensure user satisfaction. Maintain documentation for all service desk activities and ensure accurate reporting. Assist in the training of users on various software and hardware configurations. Collaborate with...

Overview Provide first-line support for IT-related issues, resolving them in a timely manner. Manage service requests, incidents, and problems to ensure user satisfaction. Maintain documentation for all service desk activities and ensure accurate reporting. Assist in the training of users on various software and hardware configurations. Collaborate with...

Roles and Responsibilities:Provide exceptional technical support to end-users, addressing hardware and software issues via phone, email, or in-person.Diagnose and troubleshoot technical problems, guiding users through step-by-step solutions.Document, track, and monitor all service desk interactions to ensure timely resolution and maintain accurate...

DescriptionProvide first-line support for IT-related issues, resolving them in a timely manner.Manage service requests, incidents, and problems to ensure user satisfaction.Maintain documentation for all service desk activities and ensure accurate reporting.Assist in the training of users on various software and hardware configurations.Collaborate with other...

OverviewOn-site - Makati • 3-5 Yrs Exp • Bachelor • Full-timeJob DescriptionProvide first-line support for IT-related issues, resolving them in a timely manner. Manage service requests, incidents, and problems to ensure user satisfaction. Maintain documentation for all service desk activities and ensure accurate reporting. Assist in the training of...

Overview Provide first-line support for IT-related issues, resolving them in a timely manner. Manage service requests, incidents, and problems to ensure user satisfaction. Maintain documentation for all service desk activities and ensure accurate reporting. Assist in the training of users on various software and hardware configurations. Collaborate with...

Overview Provide first-line support for IT-related issues, resolving them in a timely manner. Manage service requests, incidents, and problems to ensure user satisfaction. Maintain documentation for all service desk activities and ensure accurate reporting. Assist in the training of users on various software and hardware configurations. Collaborate with...

Overview Provide first-line support for IT-related issues, resolving them in a timely manner. Manage service requests, incidents, and problems to ensure user satisfaction. Maintain documentation for all service desk activities and ensure accurate reporting. Assist in the training of users on various software and hardware configurations. Collaborate with...

About us ResolvGlobal Business Process Outsourcing Services is a leading provider of comprehensive business process outsourcing solutions, dedicated to delivering exceptional service excellence to our global clients. We specialise in offering innovative IT support and customer service solutions that drive operational efficiency and customer satisfaction. We...