incident

Position: Incident ManagerOrganisation: Global SCO SupportRole OverviewThe Incident Manager owns the end-to-end incident lifecycle for NCR Voyix's Retail customers, acting as the central point of coordination whenever service is disrupted. This role operates within an ITIL-aligned incident management framework, with success measured by speed of resolution,...

Required Deliverables: Ensure all loggedincidents are resolved within SLAs. Ensure all internal personnelinvolved in a service callwork efficientlyto meet SLAs. Ensure allcustomer communication within a service call is prompt, professional, and reliable. Ensure all commitments made to customers are met or rescheduled with their knowledge and approval. ...

DescriptionEnsure operational continuity by minimizing the impact of incidents and restoring affected technological services in the shortest possible time, thereby maintaining efficient and reliable operations without service disruptions. Manage efficient and timely responses. Identify improvement opportunities in the management of processes of incidents and...

Required Deliverables: Ensure all logged incidents are resolved within SLAs. Ensure all internal personnel involved in a service call work efficiently to meet SLAs. Ensure all customer communication within a service call is prompt, professional, and reliable. Ensure all commitments made to customers are met or rescheduled with their knowledge and...

The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. What you will do Performs the day-to- day operational and managerial tasks demanded by the Incident Management process flows. Support the major incident management team with critical components of the plan in order that they can make decisions in the event of...

Incident & Problem Management Provides direction in the management of incidents (end to end) ensuring timely resolution is achieved. Ensures the team follows the Standard Operation Procedures (SOP) in order to restore IT services within the defined Service Level Agreements (SLA). Establishes and maintains communications with key IT and business stakeholders...

VXI Global Holdings B.V. (Philippines) is seeking an Incident Manager to lead major incident responses, serving as the incident commander during critical events and driving the end-to-end incident lifecycle from detection to resolution.You will coordinate with technical teams, business stakeholders, and senior management, ensuring timely status updates,...

Job Description:Ensure operational continuity by minimizing the impact of incidents and restoring affected technological services in the shortest possible time, thereby maintaining efficient and reliable operations without service disruptions.Manage efficient and timely responses.Identify improvement opportunities in the management of processes of incidents...

Position:Incident Manager Organisation:Global SCO SupportRole Overview The Incident Manager owns the end-to-end incident lifecycle for NCR Voyix's Retail customers, acting as the central point of coordination whenever service is disrupted. This role operates within an ITIL-aligned incident management framework, with success measured by speed of resolution,...

A global technology company in Taguig is hiring an L2 Incident Management Specialist to provide advanced technical support within the hospitality industry. Responsibilities include acting as Incident Owner, resolving complex issues, and documenting solutions. The ideal candidate will have 3-5+ years of experience in technical support with strong analytical...

A leading consultancy firm in the Philippines is seeking an Incident Commander to manage critical incidents. In this hybrid role, you will provide centralized leadership during high-stakes situations and conduct post-incident reviews. The ideal candidate will have over 3 years of experience in IT service management, strong communication skills, and a...

Required Deliverables: Ensure all loggedincidents are resolved within SLAs. Ensure all internal personnelinvolved in a service callwork efficientlyto meet SLAs. Ensure allcustomer communication within a service call is prompt, professional, and reliable. Ensure all commitments made to customers are met or rescheduled with their knowledge and approval. ...

Position: Incident Manager Organisation: Global SCO Support Role Overview The Incident Manager owns the end-to-end incident lifecycle for NCR Voyix's Retail customers, acting as the central point of coordination whenever service is disrupted. This role operates within an ITIL-aligned incident management framework, with success measured by speed of...

Working under the TELUS Chief Technology Office (CTO) business unit, the TELUS Command Centre-Network (TCC) team is responsible for managing and communicating major incidents in all parts of the TELUS wireline and wireless networks. This critical role provides the management presence and leadership during any network incident affecting TELUS services and...

A leading security services provider in Taguig is seeking a qualified candidate to manage communications in a command center environment. Responsibilities include monitoring communication platforms, responding during incidents, and preparing operational reports. The ideal candidate has a bachelor's degree and proven experience with critical communications in...

Job Title: Incident Response Analyst We are looking for an experienced Incident Response Analyst to join our cybersecurity team. This role focuses on detecting, containing, and analyzing security events to protect the confidentiality, integrity, and availability of information systems. The ideal candidate will have strong hands-on experience in incident...

The Incident Response Analyst will provide detection, containment, and analysis of security events to protect the confidentiality, integrity, and availability of information systems in accordance with the firm's business objectives, regulatory requirements, and strategic goals. Responsibilities: Provide Tier 2 incident response services to the global...

Education • Educational Background Graduate of IT, or Engineering related course: ex: Computer Science, Computer Engineering, Physics, Mathematics, MIS, ECE, etc.Qualifications Experience in system administration of Unix like Operating Systems and/or Windows as well as system services or daemons. Knowledgeable of TCPI/IP concepts and ability to analyze...

Job title: Incident Management Analyst (Global Security Operations)Job Category: Cyber SecurityWork location and set up: Taguig, HybridWork shift: Morning/mid-shiftSalary: PHP 70,000Experience: 5-7 yearsNo. of opening/s: 1 PARALLEL JOB TITLES: Security Analyst, Incident Management Analyst QUALIFICATIONS: Experience in IT or BPO companies Bachelors...

DescriptionAbout Us:Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.  Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers.  Thrive is on the look-out for...