incident

Overseeing the TRT ISO 9000 certified incident and problem management process and working with team members involved in resolving the incident. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Prioritizing incidents according to their urgency and influence on the business. Producing...

Overseeing the TRT ISO 9000 certified incident and problem management process and working with team members involved in resolving the incident. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Prioritizing incidents according to their urgency and influence on the business. Producing...

Required Deliverables: Ensure all loggedincidents are resolved within SLAs. Ensure all internal personnelinvolved in a service callwork efficientlyto meet SLAs. Ensure allcustomer communication within a service call is prompt, professional, and reliable. Ensure all commitments made to customers are met or rescheduled with their knowledge and approval. ...

Lead digital innovation and shape financial inclusion nationwide Grow your career in a fast-paced, award-winning fintech lender About Our Client A company operating in the financial services industry located in Taguig. Job Description Manage and coordinate the resolution of IT incidents to minimize business impact. Develop and implement incident management...

Incident Management Company: Staff4me Job Type: Full Time Location: Cebu City, Philippines Ensure operational continuity by minimizing the impact of incidents and restoring affected technological services in the shortest possible time, thereby maintaining efficient and reliable operations without service disruptions. Manage efficient and timely...

FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile...

Required Deliverables: Ensure all loggedincidents are resolved within SLAs. Ensure all internal personnelinvolved in a service callwork efficientlyto meet SLAs. Ensure allcustomer communication within a service call is prompt, professional, and reliable. Ensure all commitments made to customers are met or rescheduled with their knowledge and approval. ...

Provides direction in the management of incidents (end to end) ensuring timely resolution is achieved. Ensures the team follows the Standard Operation Procedures (SOP) in order to restore IT services within the defined Service Level Agreements (SLA). Establishes and maintains communications with key IT and business stakeholders critical in the IT operations,...

Ensure operational continuity by minimizing the impact of incidents and restoring affected technological services in the shortest possible time, thereby maintaining efficient and reliable operations without service disruptions. Manage efficient and timely responses. Identify improvement opportunities in the management of processes of incidents and propose...

Incident & Problem Management Provides direction in the management of incidents (end to end) ensuring timely resolution is achieved. Ensures the team follows the Standard Operation Procedures (SOP) in order to restore IT services within the defined Service Level Agreements (SLA). Establishes and maintains communications with key IT and business stakeholders...

Required Deliverables: Ensure all logged incidents are resolved within SLAs. Ensure all internal personnel involved in a service call work efficiently to meet SLAs. Ensure all customer communication within a service call is prompt, professional, and reliable. Ensure all commitments made to customers are met or rescheduled with their knowledge and...

About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their...

A. Incident & Problem Management Provides direction in the management of incidents (end to end) ensuring timely resolution is achieved. Ensures the team follows the Standard Operation Procedures (SOP) to restore IT services within the defined Service Level Agreements (SLA). Establishes and maintains communications with key IT and business stakeholders...

5 - 10 Years Manager Job Description Position Accountability Statement: It is to lead the incident management process in providing resolution and restoring our company's provided IT operations swiftly. Also, to log and to categorize recurring incidents to improve incident management protocols. Broad Responsibility Highlights: 1. Overseeing the...

Job Description: What you will do Performs the day-to- day operational and managerial tasks demanded by the Incident Management process flows. Support the major incident management team with critical components of the plan in order that they can make decisions in the event of an incident Ensure that activities within a process are being performed at a high...

3 - 5 Years Employee Job Description About the Role: The Incident Manager provides dedicated oversight of Incident Management processes, ensure rapid restoration of critical services, improve SLA performance, reduce recurring incidents, and strengthen operational resilience. The role serves as the central coordinator for major incidents, stakeholder...

Ascendion is seeking an Incident Analyst II to join the Infrastructure Services Center in a senior incident management capacity. You will represent the Service Management Team for control room operations, ensuring disciplined ITIL execution, timely communications, and continuous improvement for high-priority incidents.You will mentor junior analysts,...

VXI Global Holdings B.V. (Philippines) is seeking an Incident Manager to lead major incident responses, serving as the incident commander during critical events and driving the end-to-end incident lifecycle from detection to resolution.You will coordinate with technical teams, business stakeholders, and senior management, ensuring timely status updates,...

NCR Voyix is seeking an experienced Incident Manager to own the end-to-end lifecycle of incidents for Retail customers, operating within an ITIL-aligned framework. You will coordinate across multiple technical tiers, engineering, and vendors to ensure rapid resolution and maintain customer trust.You will lead major incidents, manage communications to...

A leading consultancy firm in the Philippines is seeking an Incident Commander to manage critical incidents. In this hybrid role, you will provide centralized leadership during high-stakes situations and conduct post-incident reviews. The ideal candidate will have over 3 years of experience in IT service management, strong communication skills, and a...