genesys

Description: Platform specialist responsible for deeper diagnosis and resolution of Genesys Cloud CX incidents, routine configuration changes, and coordination with Genesys Care (OEM) for escalations. Responsibilities: Investigate and resolve L2-level incidents escalated from L1 within SLA, using Genesys Cloud CX Admin UI and Architect for diagnosis Build...

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Core Responsibilities: Day to day support and maintenance of Genesys PureCloud Solution and Interactive Intelligence Technology Migration and implementation of Genesys PureCloud Solution Creation of Documentation and Knowledge bases Installation and basic troubleshooting of SIP IP Phone Responsible for managing incident and request on a daily basis...

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists,...

IT Voice Engineer - Genesys CloudCore Responsibilities:Day to day support and maintenance of Genesys PureCloud Solution and Interactive Intelligence TechnologyMigration and implementation of Genesys PureCloud SolutionCreation of Documentation and Knowledge basesInstallation and basic troubleshooting of SIP IP PhoneResponsible for managing incident and...

Day to day support and maintenance of Genesys PureCloud Solution and Interactive Intelligence TechnologyMigration and implementation of Genesys PureCloud SolutionCreation of Documentation and Knowledge basesInstallation and basic troubleshooting of SIP IP PhoneResponsible for managing incident and request on a daily basis depending on the criticality /...

Core Responsibilities: Day to day support and maintenance of Genesys PureCloud Solution and Interactive Intelligence Technology Migration and implementation of Genesys PureCloud Solution Creation of Documentation and Knowledge bases Installation and basic troubleshooting of SIP IP Phone Responsible for managing incident and request on a daily basis depending...

HRTX is seeking an experienced Genesys PureCloud Specialist to provide day-to-day support and maintain PureCloud solutions for our clients in the Philippines.You will lead migration and implementation projects, monitor progress, and ensure timely delivery while creating documentation and a knowledge base for end users and support teams.As the primary contact...

WorkNomads is on the hunt for a Genesys Cloud Engineerto join our team!Who We Are:We are building a community where global talent is geographically unleashed, and diversity is celebrated. We champion the freedom of living and working across borders, shaping a nation without a country.Remote engineering services, global impact — expert engineering, design,...

WorkNomads is on the hunt for a Genesys Cloud Engineerto join our team!Who We Are:We are building a community where global talent is geographically unleashed, and diversity is celebrated. We champion the freedom of living and working across borders, shaping a nation without a country.Remote engineering services, global impact — expert engineering, design,...

WorkNomads is on the hunt for a Genesys Cloud Engineerto join our team!Who We Are:We are building a community where global talent is geographically unleashed, and diversity is celebrated. We champion the freedom of living and working across borders, shaping a nation without a country.Remote engineering services, global impact — expert engineering, design,...

WorkNomads is on the hunt for a Genesys Cloud Engineerto join our team!Who We Are:We are building a community where global talent is geographically unleashed, and diversity is celebrated. We champion the freedom of living and working across borders, shaping a nation without a country.Remote engineering services, global impact — expert engineering, design,...

WorkNomads is on the hunt for a Genesys Cloud Engineerto join our team!Who We Are:We are building a community where global talent is geographically unleashed, and diversity is celebrated. We champion the freedom of living and working across borders, shaping a nation without a country.Remote engineering services, global impact — expert engineering, design,...

WorkNomads is on the hunt for a Genesys Cloud Engineerto join our team!Who We Are:We are building a community where global talent is geographically unleashed, and diversity is celebrated. We champion the freedom of living and working across borders, shaping a nation without a country.Remote engineering services, global impact — expert engineering, design,...

WorkNomads is on the hunt for a Genesys Cloud Engineerto join our team!Who We Are:We are building a community where global talent is geographically unleashed, and diversity is celebrated. We champion the freedom of living and working across borders, shaping a nation without a country.Remote engineering services, global impact — expert engineering, design,...

WorkNomads is on the hunt for a Genesys Cloud Engineerto join our team!Who We Are:We are building a community where global talent is geographically unleashed, and diversity is celebrated. We champion the freedom of living and working across borders, shaping a nation without a country.Remote engineering services, global impact — expert engineering, design,...

WorkNomads is on the hunt for a Genesys Cloud Engineerto join our team!Who We Are:We are building a community where global talent is geographically unleashed, and diversity is celebrated. We champion the freedom of living and working across borders, shaping a nation without a country.Remote engineering services, global impact — expert engineering, design,...

TTEC Digital is seeking a Platform Adoption Specialist to drive MACD tasks in the Genesys Cloud platform. You will independently scope and execute configuration changes, coordinating with clients and Platform Adoption Coordinators to balance workload and ensure secure, compliant implementations. Bring at least 3 years of hands-on Genesys Cloud experience and...

TTEC Digital is seeking a Platform Adoption Specialist to drive MACD tasks in the Genesys Cloud platform. You will independently scope and execute configuration changes, coordinating with clients and Platform Adoption Coordinators to balance workload and ensure secure, compliant implementations.Bring at least 3 years of hands-on Genesys Cloud experience and...

EXL Service Philippines, Inc. is seeking a Platform Specialist to diagnose and resolve Genesys Cloud CX incidents, perform routine configuration changes, and coordinate escalations with Genesys Care.You will build Architect call flows, IVR menus, and skill-based routing per RFCs, while troubleshooting CRM integrations such as Salesforce. The role requires...