fpsinc

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

Full Potential Solutions (FPS) is seeking a highly analytical Real-Time Analyst (RTA) to join our Workforce Management team in Manila. You will monitor intraday performance, adjust staffing, and drive service levels to ensure optimal customer experience across channels. You will track KPIs such as SLA, AHT, Adherence and Occupancy, collaborate with Team...

Full Potential Solutions (FPS) is seeking a Senior Corporate Recruiter to lead end-to-end recruitment for support, corporate, and leadership roles in a fast-paced BPO environment. You will partner with Operations and HR to understand hiring needs, develop sourcing strategies, and ensure timely fulfillment of critical positions. Hybrid mid-shift schedule and...

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

Full Potential Solutions (FPS) is seeking a Talent Acquisition Associate/Specialist (Project-Based) in Manila to handle end-to-end recruitment. You will source, screen, and profile candidates, present qualified candidates to the hiring manager, and coordinate interview scheduling with the team. The role requires working onsite in a fast-paced BPO...

About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to...

Full Potential Solutions (FPS) in the Philippines is seeking a customer-focused professional for front-line call center duties. The role emphasizes delivering superior customer experiences, maintaining high satisfaction, and resolving inquiries across billing, service, and product-related topics.The ideal candidate has 1–2 years in a call center, strong...

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

About Us Full Potential Solutions (FPS)is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to...

Full Potential Solutions (FPS) seeks a Senior Recruitment Officer to align hiring with business goals, optimize end-to-end recruitment, and manage senior stakeholders to ensure a superb candidate experience.You will drive full-cycle recruitment for mid-to-senior corporate roles, build talent pipelines, and continually refine processes with data-driven...

Full Potential Solutions (FPS) is seeking a highly analytical and detail-oriented Real-Time Analyst (RTA) to join our Workforce Management team. The RTA will monitor intraday performance, staffing levels, and service level goals to ensure operational efficiency and optimal customer experience.This role supports contact center operations by providing...

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

Full Potential Solutions (FPS) is seeking a results-driven Talent Acquisition Lead to oversee high-volume hiring initiatives in a hybrid setup. You will manage end-to-end recruitment, lead a team of recruiters, and ensure timely delivery of qualified candidates to meet targets.The ideal candidate has 4–6 years of recruitment experience in a fast-paced...

Full Potential Solutions (FPS) in Manila, Philippines, is seeking a Sales Trainer to develop and deliver training programs that elevate customer service and sales performance. The role requires hands-on coaching, curriculum design, and collaboration with Recruitment, People and Culture, and Operations.You will run classes, monitor progress, produce reports,...

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

Full Potential Solutions (FPS) seeks a Technical Support Representative in the Philippines to address customer needs with empathy and resolve issues related to troubleshooting and installations. You will educate customers on available support options and work toward first call resolution while maintaining confidentiality.The role requires experience in tech...

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...