fpsinc

Full Potential Solutions (FPS) is seeking a Gen Care Specialist to deliver an exceptional customer experience for fiber and cable customers. You will handle inbound calls, assist with billing questions, service concerns, and account support with empathy and professionalism.Join a fast-paced team and contribute to First Call resolution, reduce repeat...

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

Full Potential Solutions (FPS) is seeking a highly analytical Real-Time Analyst (RTA) to join our Workforce Management team in Manila. You will monitor intraday performance, adjust staffing, and drive service levels to ensure optimal customer experience across channels. You will track KPIs such as SLA, AHT, Adherence and Occupancy, collaborate with Team...

About UsFull Potential Solutions (FPS)is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to...

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

Full Potential Solutions (FPS) is seeking a Customer Experience Associate to join our Manila-based team, working onsite in Davao City. You will handle customer inquiries via phone, chat, and email, balancing voice and non-voice tasks and ensuring accurate data collection.You will gather and verify customer information, research remittance statuses, and...

About UsFull Potential Solutions (FPS)is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to...

Full Potential Solutions (FPS) is seeking a highly analytical and detail-oriented Real-Time Analyst (RTA) to join our Workforce Management team. The RTA will monitor intraday performance, staffing levels, and service level goals to ensure operational efficiency and optimal customer experience.This role supports contact center operations by providing...

Full Potential Solutions (FPS) is seeking a Senior Corporate Recruiter to lead end-to-end recruitment for support, corporate, and leadership roles in a fast-paced BPO environment.You will partner with Operations and HR to understand hiring needs, develop sourcing strategies, and ensure timely fulfillment of critical positions. Hybrid mid-shift schedule and...

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

Full Potential Solutions (FPS) is seeking a Talent Acquisition Associate/Specialist (Project-Based) in Manila to handle end-to-end recruitment. You will source, screen, and profile candidates, present qualified candidates to the hiring manager, and coordinate interview scheduling with the team.The role requires working onsite in a fast-paced BPO environment,...

Full Potential Solutions (FPS) is seeking a motivated IT Intern in the Philippines to gain hands-on experience in IT support, systems administration, troubleshooting, and daily IT operations within a professional environment.The ideal candidate is detail-oriented, eager to learn, and passionate about technology. This internship offers mentorship, practical...

About UsFull Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

About UsFull Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

Full Potential Solutions (FPS) is seeking an ISD Back Office Representative in Davao City to support our Door-to-Door Sales Department. You will ensure service orders are accurate, complete, and processed efficiently, providing real-time guidance and issue resolution to sales agents.The role involves order management, verification, and cross-department...

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

Full Potential Solutions (FPS) is seeking an experienced Trainer to deliver comprehensive training on customer service, sales, and process knowledge. The role focuses on building skills, coaching agents, and supporting performance improvement across onboarding and ongoing development.Onsite position in the Philippines, you will partner with Recruitment,...

Full Potential Solutions (FPS) in Manila, Philippines, is seeking a Sales Trainer to develop and deliver training programs that elevate customer service and sales performance. The role requires hands-on coaching, curriculum design, and collaboration with Recruitment, People and Culture, and Operations.You will run classes, monitor progress, produce reports,...