five9 jobs in Cebu City

1840 & Company is seeking an experienced WFM Analyst/ Workforce Supervisor or QA specialist to optimize a high-performance inside sales call center. You will manage real-time operations, adherence, and staffing, while coaching agents and collaborating with leadership on process improvements. The role demands strong telephony analytics, campaign optimization,...

Role Summary: We're hiring an AI Automation Specialist to design, build, and maintain automations and AI-powered workflows across our internal operations and client campaigns. You'll turn manual, repetitive processes into reliable automated systems — connecting our tools (CRM, dialers, Notion, spreadsheets, email) and layering in AI where it adds real...

Description The WFM Assistant Manager is responsible for leading and managing day-to-day Workforce Management operations, including Real-Time Management, Forecasting, Scheduling, and Reporting. This role ensures that staffing, adherence, and service levels are optimized across supported business lines, maintaining operational efficiency and client...

We are looking for a highly skilled PSO Technical Project Engineer (CCaaS & UCaaS) to lead end-to-end implementation of customer communication platforms. In this role, you will manage full-cycle onboarding projects, configure and deploy communication systems, support technical integrations, and ensure a seamless go-live experience for clients. You will act...

About The Job We are seeking an experienced WFM Analyst/ Workforce Supervisor or QA specialist to support and optimize a high-performance inside sales call center environment. This role is responsible for maintaining script adherence, schedule adherence, workforce optimization, queue management, campaign performance, and overall sales floor operational...

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital is seeking a Principal Client Advisory to join our Managed Services practice. This is a remote, telecommute role...

The Real Time Analyst is responsible for monitoring and managing Contact Center performance in real time to ensure Service Levels, Staffing Alignment, and Operational Objectives are consistently achieved. The role collaborates closely with Operations, including in-house teams and vendor partners, as well as client partners, to identify performance variances,...

At Level Up Talent Solutions, we believe great work starts with feeling supported, trusted, and valued. We are a people-focused talent company that connects skilled professionals with meaningful long-term opportunities. Our goal is to create an environment where you can do your best work, continue growing, and feel confident in the role you play within a...

Contact Center Telephony & Virtual Agent Engineer (Zoom Contact Center) Cebu City, Philippines | Posted on 07/29/2026 Industry Employment - Recruiting - Staffing State/Province Cebu Country Philippines About Us At Level Up Talent Solutions, we believe great work starts with feeling supported, trusted, and valued.We are a people-focused talent company that...

About the job Senior Sales Engineer - AI (WFH/Remote) Work Setup: Remote (must be a PH-based Filipino citizen) Must-have Qualifications: At least 7 years of experience in Contact Centre, pre-sales, solution engineering, or technical consulting (preferably with contact center-related operational and/or technical experience) Prior experience working with or...

WFM Manager. Work Location: Cebu Budget 80k-100k Responsibilities Lead end-to-end resource planning and staffing augmentation across contact center operations to ensure alignment with business demand and service requirements. Drive capacity planning by assessing staffing gaps, optimizing resource allocation, and ensuring effective utilization of available...

Job Summary: The Real Time Analyst is responsible for monitoring and managing Contact Center performance in real time to ensure Service Levels, Staffing Alignment, and Operational Objectives are consistently achieved. The role collaborates closely with Operations, including in-house teams and vendor partners, as well as client partners, to identify...

Responsibilities: Lead end-to-end resource planning and staffing augmentation across contact center operations to ensure alignment with business demand and service requirements. Drive capacity planning by assessing staffing gaps, optimizing resource allocation, and ensuring effective utilization of available workforce. Collaborate with Operations and...

Position Summary We are seeking a hands‑on Contact Center Telephony & Virtual Agent Engineer to own, optimize, and modernize our Zoom Contact Center platform. This role will serve as the primary telephony administrator responsible for improving call center operations, enhancing IVR/customer call flows, and implementing intelligent virtual agent...

Location: Remote Schedule: Full-time, EST Business Hours Required Compensation C$40,000–C$50,000 annually, based on performance and qualifications The Opportunity Langford Staffing is recruiting experienced outbound calling professionals to qualify consumers and connect eligible individuals with licensed representatives through live transfers. This...

HIRING: Cold Caller Virtual Assistant We are building our talent pool for experienced Cold Caller Virtual Assistants who are confident communicators and thrive in outbound sales environments. The ideal candidate has experience making high-volume outbound calls, qualifying leads, overcoming objections, and booking appointments for clients across various...

Expert Cloud Support for Smarter Enterprise Information Technology Technical challenges create opportunities to become a stronger specialist. Grow as a Genesys Cloud Support Specialist , supporting enterprise communications that help teams serve customers efficiently and maintain operations. Benefit from exposure to complex cloud environments and...

Appointment Setting, Call Centre, Customer Aquisition, Customer Service, Inside Sales, Outbound Sales, Sales Type Full-Time · Remote Location(s) Manila, Metro Manila (National Capital Region), Philippines Compensation CAD $40,000 - CAD $50,000 Annually Share this job: Lead Qualification Representative Location: Remote Schedule: Full-time, EST...

Cagayan de Oro City, Philippines We are looking for a motivated and confident Cold Calling Virtual Assistant to join our team. The ideal candidate will be responsible for making outbound calls to prospective clients, qualifying leads, building rapport, and scheduling appointments for the sales team. This role requires excellent communication skills,...

WFH Opportunity - Sr. Sales EngineerJob Openings WFH Opportunity - Sr. Sales EngineerAbout the job WFH Opportunity - Sr. Sales EngineerWork Setup: RemoteResponsibilities:Act as the technical lead in the sales cycle, partnering with Account Executives to drive enterprise opportunities.Understand customer pain points in contact centers and map them to...