five9 jobs in Cebu City

WFH Opportunity - Sr. Sales Engineer Job Openings WFH Opportunity - Sr. Sales Engineer About the job WFH Opportunity - Sr. Sales Engineer Work Setup: Remote Responsibilities: Act as the technical lead in the sales cycle, partnering with Account Executives to drive enterprise opportunities. Understand customer pain points in contact centers and map them to...

About the job Senior Sales Engineer - AI (WFH/Remote) Work Setup: Remote (must be a PH-based Filipino citizen) Must-have Qualifications: At least 7 years of experience in Contact Centre, pre-sales, solution engineering, or technical consulting (preferably with contact center-related operational and/or technical experience) Prior experience working with or...

Description The WFM Assistant Manager is responsible for leading and managing day-to-day Workforce Management operations, including Real-Time Management, Forecasting, Scheduling, and Reporting. This role ensures that staffing, adherence, and service levels are optimized across supported business lines, maintaining operational efficiency and client...

We are looking for a highly skilled PSO Technical Project Engineer (CCaaS & UCaaS) to lead end-to-end implementation of customer communication platforms. In this role, you will manage full-cycle onboarding projects, configure and deploy communication systems, support technical integrations, and ensure a seamless go-live experience for clients. You will act...

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital is seeking a Principal Client Advisory to join our Managed Services practice. This is a remote, telecommute role...

Job Summary: The Real Time Analyst is responsible for monitoring and managing Contact Center performance in real time to ensure Service Levels, Staffing Alignment, and Operational Objectives are consistently achieved. The role collaborates closely with Operations, including in-house teams and vendor partners, as well as client partners, to identify...

Responsibilities: Lead end-to-end resource planning and staffing augmentation across contact center operations to ensure alignment with business demand and service requirements. Drive capacity planning by assessing staffing gaps, optimizing resource allocation, and ensuring effective utilization of available workforce. Collaborate with Operations and...

Job Description: Position Summary The Outbound Scheduler initiates outbound contact with prospective U.S.-based clients and books qualified appointments onto the calendars of Phil-Am Insurances licensed U.S. representatives. This is a key upstream function in the sales pipeline, built on disciplined outreach, persistent follow-up, and accurate CRM...

Bachelor’s degree or equivalent commensurate work experience required. 12–14+ years of experience in Workforce Management, including 8–10 years in a leadership/management role with demonstrated capability to lead, mentor, develop, and retain talent. Hands-on experience with Workforce Management tools such as NICE, Verint, Aspect, Genesys, or other...

Responsibilities:Lead end-to-end resource planning and staffing augmentation across contact center operations to ensure alignment with business demand and service requirements.Drive capacity planning by assessing staffing gaps, optimizing resource allocation, and ensuring effective utilization of available workforce.Collaborate with Operations and Business...

Expert Cloud Support for Smarter Enterprise Information Technology Technical challenges create opportunities to become a stronger specialist. Grow as a Genesys Cloud Support Specialist , supporting enterprise communications that help teams serve customers efficiently and maintain operations. Benefit from exposure to complex cloud environments and...

Moder is a technology-led services company helping financial organizations build faster, smarter, and more scalable operations. Founded in 2020, we support the mortgage, insurance, and banking industries through domain expertise, workflow best practices, advanced technology, and global talent. Our teams work across operations, automation, AI, customer...

Position SummaryThe Outbound Scheduler initiates outbound contact with prospective U.S.-based clients and books qualified appointments onto the calendars of Phil-Am Insurance's licensed U.S. representatives. This is a key upstream function in the sales pipeline, built on disciplined outreach, persistent follow-up, and accurate CRM documentation.This...

Your potential has a place here with TTEC’s award-winning employment experience. Senior Manager, Systems Engineering working remotely in Metro Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in...

Position Summary The Outbound Scheduler initiates outbound contact with prospective U.S.-based clients and books qualified appointments onto the calendars of Phil-Am Insurance's licensed U.S. representatives. This is a key upstream function in the sales pipeline, built on disciplined outreach, persistent follow-up, and accurate CRM documentation. This...

Qualifications:Bachelor’s degree or equivalent commensurate work experience required.12–14+ years of experience in Workforce Management, including 8–10 years in a leadership/management role with demonstrated capability to lead, mentor, develop, and retain talent.Hands-on experience with Workforce Management tools such as NICE, Verint, Aspect, Genesys,...

**About Us** Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative...

**About Us** Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative...

**About Us** Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative...