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About the roleManage team handling Inbound Calls for policy servicing & updating client system with changes required for multiple insurance policies. Support client's strategy by driving service excellence through effective management of an inbound customer contact center team, across multiple brands and products.Key responsibilitiesManage teams and ensure...

About the role Manage team handling Inbound Calls for policy servicing & updating client system with changes required for multiple insurance policies. Support client's strategy by driving service excellence through effective management of an inbound customer contact center team, across multiple brands and products. Key responsibilities Manage teams and...

The primary role of the job is to advocate world-class customer experience to front-liners and support members of the account. The job focuses on coaching and training customer experience soft skills essential in enabling our front-liners connect better with customers and demonstrate overall excellent call handling. The job also focuses on aligning and...

The primary role of the job is to advocate world-class customer experience to front-liners and support members of the account. The job focuses on coaching and training customer experience soft skills essential in enabling our front-liners connect better with customers and demonstrate overall excellent call handling. The job also focuses on aligning and...

We are seeking an Assistant Manager - Travel Account to join our team. This is a full time position that offers a fantastic opportunity to lead and manage a team within our travel account operations. As Assistant Manager, you will be instrumental in driving team performance, ensuring excellent customer service delivery, and contributing to the overall...

We are seeking an Assistant Manager - Travel Account to join our team. This is a full time position that offers a fantastic opportunity to lead and manage a team within our travel account operations. As Assistant Manager, you will be instrumental in driving team performance, ensuring excellent customer service delivery, and contributing to the overall...

As a member of our team, you'll be responsible for volume hiring; processing of candidates from initial interview up to the Job Offer stage. You will also be responsible for class formation, compliance to requirements follow-up, NEO follow through and others. You will also be maintaining trackers and databases as part of record-keeping and will be...

Process and Work Experience: Requirements gathering, tracking submitted documents, chasing of pending requirements Reporting experience for documents status Basic knowledge and experience in back-end HR: Background check process, Statutory process, HR relations policy, Basic knowledge and experience in local Compliance policy and international Compliance...

EXL CEBU - HEALTHCARE ACCOUNT POSITION: CUSTOMER SERVICE REP SALARY: PHP 20,000 LOCATION: CEBU CITY - ON SITE QUALIFICATIONS: At least SHS Graduate OR 2nd Year College Undergrad No BPO experience required Good English communication skills Willing to work onsite and shifting schedule PERKS: HMO Life Insurance Paid Training Career Growth START DATE: AUGUST...

We are seeking a talented Recruitment Sourcing Specialist to join our team. This is a full time position that plays a critical role in our ability to attract and engage large volumes of qualified candidates efficiently and effectively. As a Recruitment Sourcing Specialist, you will be at the forefront of our talent acquisition efforts, utilizing innovative...

We are seeking a talented Recruitment Sourcing Specialist to join our team. This is a full time position that plays a critical role in our ability to attract and engage large volumes of qualified candidates efficiently and effectively. As a Recruitment Sourcing Specialist, you will be at the forefront of our talent acquisition efforts, utilizing innovative...

About the role We are looking for an Assistant Manager – Quality to lead quality assurance initiatives for the travel process. The role involves managing quality performance, driving process improvements, ensuring compliance with quality standards, conducting calibrations and audits, mentoring the quality team, and partnering with Operations to achieve...

About the role We are seeking a Retirement Specialist (FINRA 6 or 7 Licensed) to join our team. As a Retirement Specialist, you will leverage your financial expertise and FINRA Series 6 or 7 licensing to provide comprehensive retirement solutions, ensuring clients receive the highest standard of service whilst maintaining compliance with all regulatory...

**Process and Work Experience:** - Requirements gathering, tracking submitted documents, chasing of pending requirements - Reporting experience for documents status - Basic knowledge and experience in back-end HR: Background check process, Statutory process, HR relations policy, - Basic knowledge and experience in local Compliance policy and international...

**About the role** We are seeking a **Retirement Specialist (FINRA 6 or 7 Licensed)** to join our team. As a Retirement Specialist, you will leverage your financial expertise and FINRA Series 6 or 7 licensing to provide comprehensive retirement solutions, ensuring clients receive the highest standard of service whilst maintaining compliance with all...

Lead and manage a team of fraud operations representatives handling calls, chats, and emails. Drive team performance, ensure compliance with service level agreements (SLAs), maintain quality standards, and deliver exceptional customer service while managing escalations and operational risks.ResponsibilitiesManage and lead a team of fraud operations...

Lead and manage a team of B2B Collections professionals to achieve operational targets, service level agreements (SLAs), quality standards, and customer satisfaction goals. Drive team performance through coaching, process adherence, and effective claims and collections management while ensuring compliance with company policies and...

Basic Functions Generates schedules accordingly to meet the business requirements enabling superior customer service Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Monitors the queue real-time while tracking, documenting and communicating agent...

The primary role of the job is to advocate world-class customer experience to front-liners and support members of the account. The job focuses on coaching and training customer experience soft skills essential in enabling our front-liners connect better with customers and demonstrate overall excellent call handling. The job also focuses on aligning and...

Manage team handling Inbound Calls for policy servicing & updating client system with changes required for multiple insurance policies. Support client's strategy by driving service excellence through effective management of an inbound customer contact center team, across multiple brands and products. Key responsibilities Manage teams and ensure Service...