escalent jobs in Manila

The Escalation Agent is responsible for handling complex, urgent, or unresolved customer issues that frontline agents cannot fully address. This role requires advanced problem-solving skills, strong communication, and the ability to coordinate with multiple departments to ensure efficient resolution and excellent customer experience. Key Responsibilities:...

Are you passionate about delivering exceptional customer experiences and helping resolve sensitive customer concerns? We are seeking an Escalations Coordinator to serve as a key point of contact for high-priority customer escalations within a leading cloud-based property management technology company. What You'll Do Manage high-visibility customer...

On-site - Manila | 1-3 Years Experience | Diploma | Full-timeJob DescriptionHandle critical customer escalations via voice and written channels (email/chat).Investigate and resolve complaints from high-profile clients or sensitive cases.Identify root causes and collaborate with internal teams to develop resolutions.Ensure customer satisfaction and drive...

Company Profile: One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards. Position: Cantonese Helpdesk Specialist Company Industry: BPO Company Work Location: Pasig, Iloilo, or Dumaguete Site. Work Schedule:...

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...

We are looking for an experienced Healthcare Escalations Specialist to handle complex customer concerns and escalated cases with professionalism, sound judgment, and a strong sense of ownership. This role requires the ability to independently investigate issues, identify appropriate resolutions, and de-escalate sensitive customer interactions while following...

YaoYao Global in Manila is seeking a dedicated SME/Escalations Specialist to manage and follow up on negative reviews, reach out to customers, and provide resolutions to restore satisfaction. You will coordinate with customer service, sales, and operations to resolve post-sales issues, document cases accurately, and maintain reliable attendance while...

On-site - Makati 1-3 Yrs Exp High/Senior High School Contract Job Description Description As an Elevator and Escalator Technician, you will be responsible for the installation, maintenance, and repair of elevators and escalators. Install new elevators and escalators Conduct regular maintenance checks Diagnose and repair faults Ensure compliance with safety...

A customer service provider in Manila is seeking a dedicated individual to handle critical customer escalations through various channels. Candidates should have 2-3+ years of experience in customer service and strong C1 level English proficiency. Experience in retail operations is ideal. The role emphasizes customer satisfaction and retention while...

DUTIES AND RESPONSIBILITIES: Manage and oversee two or more geographically dispersed service branches, ensuring that all activities are aligned with company objectives and established standards. Plan, organize, and streamline branch operations to ensure the quality and efficiency of regular and special service jobs involving elevators and...

Join a growing customer experience team focused on managing high-priority customer concerns and escalation requests. As a Customer Escalations Coordinator , you will serve as the primary point of contact for customers seeking management assistance, helping de-escalate situations, coordinate resolutions, and ensure a seamless customer experience. This role...

8x8 International Philippine Branch Office in Manila is seeking a Support Incident Manager to coordinate escalations from customers, sales, and other teams, ensuring timely resolution within SLA and business requirements. You will drive incident acknowledgement, update customers, and steer cross-functional reviews, with experience in SaaS, cloud tech, and AI...

We are looking for candidates who are: At least a high school graduate, college undergraduate, or graduate Must have at least 2 years of BPO experience - preferably in Escalation or Customer Complaint Proficiency in English, both written and verbal Willing to work onsite in Makati Enjoy these great benefits when you join us! Day 1 Maxicare HMO + 1...

Monee is a part of Sea Group, a leading global consumer internet company. Monee’s mission is to better the lives of individuals and businesses in our region with financial services through technology. Monee’s offerings include mobile wallet services, payment processing, credit offerings, and related digital financial services and products. These are...

Job Description: Hytech is seeking a Complaint Officer in the Trading Team to serve as a trusted bridge between clients and the front-end team. You will investigate concerns, identify optimal resolutions, and ensure each case is handled with care and professionalism. You will also identify recurring issues, provide feedback, and help improve processes to...

Job Description: About ECI ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling...

Hytech is seeking a Complaint Officer in the Trading Team to serve as a trusted bridge between clients and the front-end team. You will investigate concerns, identify optimal resolutions, and ensure each case is handled with care and professionalism. You will also identify recurring issues, provide feedback, and help improve processes to enhance the overall...

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: The Manager leads the Global L3 Escalations function, overseeing the resolution of high-severity customer issues that present significant operational, financial, reputational, or customer retention risk. Working within established global escalation frameworks...

A staffing agency in the Philippines is seeking a skilled Machinery and Equipment Installer for elevators and escalators. Ideal candidates must have at least 3 years of experience in Japan and hold JLPT certification (N3/N4). Responsibilities include installing, maintaining, and repairing vertical transportation equipment. A valid Japanese gas welding...

ASUS is seeking an experienced Customer Experience Manager to lead escalated case resolution and drive CSAT/NPS improvements in Ortigas, Pasig City. The role focuses on ensuring compliant, timely resolutions across all channels and coordinating with legal and regulatory teams as needed.You will manage cross-functional teams, develop training, QA programs,...