customer experience head

About the role This role has one focus: how our customers feel when they deal with us. By customers, we mean everyone. That includes someone ordering from us online, someone walking into a store, a local game store owner placing a restock order, and a supplier we work with. Whether they buy from us directly or do business with us, their experience is your...

We are looking for a dedicated and customer-centric Customer Experience Head (Jr/Sr) to join our team! In this role, you will guide and support our customer relations operations, ensuring our valued clients receive a positive, seamless, and efficient experience. This position is open from Team Lead to Assistant Head level depending on the applicant’s...

Ubiquity Global Services, Inc. is seeking a Customer Service Representative in Bacolod, Philippines. The role requires exceptional communication skills and the ability to problem-solve in a fast-paced environment. Previous BPO experience is preferred, but not mandatory, as training will be provided. Responsibilities include managing customer inquiries,...

Join the Pioneer Crypto Brand in the Philippines! Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko...

Join the Pioneer Crypto Brand in the Philippines! Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko...

Join the Pioneer Crypto Brand in the Philippines!Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.Coins is fully regulated by the Bangko Sentral...

Lead the daily update process of each brand's FAQs spreadsheet to ensure quality in every official answer of the customer experience agent to the customers. Work closely with the Business Intelligence team in managing the chat traffic dashboard and be a SPOC (Single Point of Contact) related to customer experience data. Lead and strategise on outbound...

1.Lead and be accountable for CIMB Singapore’s Customer Experience strategy, governance and delivery, including the following: CX Culture and Governance Build and embed a customer-centric culture across CIMB Singapore through structured CX capability building, internal engagement, service standards, and recognition initiatives. Operationalise CX...

Lead the daily update process of each brand's FAQs spreadsheet to ensure quality in every official answer of the customer experience agent to the customers. Work closely with the Business Intelligence team in managing the chat traffic dashboard and be a SPOC (Single Point of Contact) related to customer experience data. Lead and strategise on outbound chat...

Apple Authorized Service Center in Metro Manila, Philippines, seeks a Customer Experience Lead to oversee end-to-end service quality across check-in, updates, and device release, ensuring a premium, brand-consistent experience for every customer. You will coach frontline teams, manage escalations, monitor customer satisfaction metrics, and drive continuous...

DescriptionWho we areIntrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse...

Who we are Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to...

WebBeds in Manila is seeking a seasoned executive to serve as Vice President, Global Head of Customer Service, overseeing Level 1, Level 2 and Operational Account Management teams across the full customer journey.You will translate business priorities into a clear CS strategy and roadmap, build high-performing teams, and partner with global and local...

AIA invites applications for a senior leader to oversee the end-to-end complaints management process in the Philippines. You will drive timely resolution, regulatory compliance, and a customer-centric culture across the organization.This role requires strategic vision, operational excellence, and the ability to partner with Risk, Compliance, and senior...

Pro Coffee Gear is seeking a Head of Customer Success to lead and evolve our global customer experience function in a remote-first setup. You will guide the CS strategy, manage a scalable team, and enable a consultative sales process across channels while coordinating with marketing and logistics to ensure top-tier service.This leadership role emphasizes...

Join the Pioneer Crypto Brand in the Philippines! Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral...

Join the Pioneer Crypto Brand in the Philippines! Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral...

WebBeds is seeking a Vice President, Global Head of Customer Service to lead Level 1, Level 2 and Account Management teams globally, shaping a global-local operating model and driving customer satisfaction across the journey. You will partner with the COO to translate priorities into a clear CS strategy, build high-performing teams, and leverage data,...

Pro Coffee Gear, a rapidly growing coffee equipment brand, is seeking a Head of Customer Success to lead our global customer experience from a remote position. You will own the end-to-end journey, define scalable strategies, and drive KPIs across a distributed team, coordinating with marketing, sales, and logistics to ensure satisfaction and loyalty.The role...

Pro Coffee Gear, a rapidly growing coffee equipment brand, is seeking a Head of Customer Success to lead our global customer experience from a remote position. You will own the end-to-end journey, define scalable strategies, and drive KPIs across a distributed team, coordinating with marketing, sales, and logistics to ensure satisfaction and loyalty.The role...