cs manager jobs in Manila

We are seeking an experienced CS Manager to oversee customer service operations, performance management, and reporting. This role is critical in ensuring KPI achievement, high CSAT performance, and efficient daily operations while coordinating closely with internal teams and leadership. Key Responsibilities KPI, Performance & CSAT Management Oversee...

A customer success firm is seeking a B2B Customer Success Manager in Bonifacio Global City, Taguig. The ideal candidate is a native or non-native Japanese speaker with JLPT N1 and has 1-2 years of experience in B2B/account management. Responsibilities include managing accounts through video conferencing and emails, providing multi-channel support, and...

Assistant Manager (Financial CS) - Alabang Are you ready to make an impact? Join as a Sr. Team Lead and jumpstart your career! Summary/Description Manage a team of CSR associates and junior team leads in BPO operations. Main objective of the role will be to supervise the day-to-day delivery and performance of the team. The role will also require the...

United States Digital Space LLC is seeking a Partner Operations Manager, Mandarin, to lead and optimize partner performance across the Delivery and CS functions. The role emphasizes customer service excellence, operational discipline, and cross-functional collaboration.You will balance daily operations with strategic enhancements, manage stakeholder...

CS - Center of Excellence Assistant Manager (Taguig) Job Openings CS - Center of Excellence Assistant Manager (Taguig) Responsibilities: Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardization Technology & Innovation: background in evaluating and integrating new tools like AI,...

Airbnb is seeking a dedicated Partner Operations Manager, Mandarin, to drive partner and service performance across the global Delivery function. You will own end-to-end operational processes and ensure high-quality support for our community.The ideal candidate has strong partner management skills, experience in BPO or large-scale operations, and the ability...

CS CoE Center of Excellence Assistant Manager - Taguig Job Openings CS CoE Center of Excellence Assistant Manager - Taguig About the job CS CoE Center of Excellence Assistant Manager - Taguig TASQ is looking to hire for the CS CoE Center of Excellence Assistant Manager role ASAP. Position: CS - Center of Excellence Assistant Manager (Taguig) Benefits: ...

CS - Center of Excellence Assistant Manager (Taguig) | Onsite Responsibilities ProcessOptimization: Identifies inefficiencies, streamlines workflows, andenhances service delivery through standardization Technology& Innovation: background in evaluating and integrating new toolslike AI, automation, and analytics to improve customer interactions Training&...

CS - Center of Excellence Manager (BGC Taguig) | Onsite Job Openings CS - Center of Excellence Manager (BGC Taguig) | Onsite About the job CS - Center of Excellence Manager (BGC Taguig) | Onsite Responsibilities: Defining and implementing operational strategies: Developing and executing plans to improve efficiency, quality, and performance within the...

BPO CS - Center of Excellence Manager (weekends off) - Taguig Job Openings BPO CS - Center of Excellence Manager (weekends off) - Taguig About the job BPO CS - Center of Excellence Manager (weekends off) - Taguig Position: CS - Center of Excellence Manager (BGC Taguig) | Onsite Health insurance coverage for the employee and two dependents starting Day...

TASQ Staffing Solutions in Taguig, Philippines, is seeking a Center of Excellence Manager for BPO CS with a process-improvement focus. This onsite role leads teams, designs coaching and governance frameworks, and drives performance through KPIs.You will collaborate with stakeholders, implement efficiency programs, and manage schedules in a fast-paced contact...

About the job: CS - Center of Excellence Assistant Manager (BGC Taguig) | Onsite Work Setup: Onsite (BGC Taguig) Schedule: Shifting Schedules Responsibilities: Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardization Technology & Innovation: background in evaluating and integrating new...

TASQ Staffing Solutions is looking for a CS - Center of Excellence Assistant Manager in Taguig. This role requires a minimum of 5 years of BPO experience and 4 years of leadership experience. The successful candidate will be responsible for optimizing processes, leading training initiatives, and improving customer experiences. The position offers HMO for the...

Container Bridge Philippines Inc. in Manila is looking for a Logistics Supervisor to oversee daily logistics and freight forwarding operations. You will coordinate with the CS and Operations Manager to ensure smooth operations and drive process improvements for efficiency and cost reduction. The role requires 2–5 years of transportation/logistics...

BPO CS - Center of Excellence Manager - Taguig (process improvement) Job Openings BPO CS - Center of Excellence Manager - Taguig (process improvement) About the job BPO CS - Center of Excellence Manager - Taguig (process improvement) About the Position: CS - Center of Excellence Manager (BGC Taguig) | Onsite HMO coverage for the employee and two dependents...

CS - Center of Excellence Assistant Manager (Taguig) - Weekends Off Job Openings CS - Center of Excellence Assistant Manager (Taguig) - Weekends Off About the job CS - Center of Excellence Assistant Manager (Taguig) - Weekends Off About the job CS - Center of Excellence Assistant Manager (Taguig) | Onsite Responsibilities: Process Optimization: Identifies...

CS Trainer - Alabang General Responsibilities: 1. Training Needs Analysis: Ability to identify training needs accurately. Ability to extend follow- up support on the floor to sustain learning and improve performance. 2. Curriculum and Course Design: Demonstrates end-to-end understanding of course design methodologies. 3. Content Development: Demonstrates...

COMPANY PROFILE: With 18 years of industry experience, the company offers a wide range of BPO services supported by state-of-the-art facilities in prime Manila locations. It is known for delivering reliable, high-quality solutions tailored to meet diverse business needs. Position: CS Training Consultant Company Industry: BPO Company Work Location: BGC...

BPO CS - Center of Excellence Assistant Manager (BGC, Taguig) | Onsite Job Openings BPO CS - Center of Excellence Assistant Manager (BGC, Taguig) | Onsite About the job BPO CS - Center of Excellence Assistant Manager (BGC, Taguig) | Onsite About the job: CS - Center of Excellence Assistant Manager (BGC, Taguig) | Onsite Work Setup: Onsite (BGC,...

Associate Trainer – BGC Taguig Are you ready to make an impact? Join Infosys BPM as an Associate Trainer in BGC Taguig and jumpstart your career! General Responsibilities: 1. Training Needs Analysis: • Ability to identify training needs accurately. • Ability to extend follow- up support on the floor to sustain learning and improve performance. 2....