contact centre associate

This is a 1 year renewable contract position Work location is in the East The Customer Care Executive is responsible for delivering high-quality customer service primarily through voice channels (inbound and outbound calls), as well as digital channels (email and live chat) when needed. The role focuses on efficiently resolving inquiries, maintaining...

eTT Workforce Management Services Inc. provides workforce and administrative support so you can focus on achieving growth and excellence. We are company specializing in Human Resource with a pool of experts trusted by the top companies in the Philippines. Job Description Obtains client information by answering telephone calls; interviewing clients;...

The Quality Assurance (QA) Executive is responsible for monitoring and evaluating customer interactions to ensure adherence to call centre standards, company policies, and service excellence guidelines. This role plays a critical part in improving customer satisfaction, reducing service errors, and driving continuous performance improvement across a team of...

Emapta Philippines is hiring a Contact Centre Team Leader to build a premier customer service operation in Australia. Bring strong communication, coaching, and performance leadership to guide a growing team and deliver exceptional customer experiences. This full-time onsite role at SM Megatower, Ortigas offers Day 1 HMO, salary up to PHP 100,000, and...

Lead the Coaching Vision Behind Exceptional Retention PerformanceBuilding a high-performing retention team from the ground up takes more than experience-it takes a coach who can shape how success is achieved. Join Emapta as a Sales & Retention Team Coach and help establish a pioneer team through targeted coaching, sales expertise, and performance leadership....

ICICI Prudential Life Insurance is seeking a Partnership Contact Centre Manager to coordinate communications between business partners and ensure that each party understands the others needs, goals and expectations.The role involves developing day-to-day objectives, resource planning, KPI analysis, staff coaching, and collaboration with Technology...

Company description:Tan Tock Seng HospitalJob description:Working in TTSH's Appointment and Contact Centre, you will be required to:ResponsibilitiesHandle patient enquiries and appointment scheduling through multiple channels (phone, email, SMS)Coordinate medical appointments across various specialties and clinicsProcess referrals from primary care...

Role OverviewESR is seeking a driven and analytical Associate / Senior Associate with minimum 4 years of investment experience to join the ESR Data Centre Team. Reporting to the Managing Director, Investments, the candidate will independently evaluate data centre investment opportunities, conduct in-depth financial modelling, and prepare high-quality...

We are seeking applicants to join us as part of the dynamic frontline service team at Service Centre. Key Responsibilities Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time; Ensure unresolved issues over the counter are promptly...

Emapta in the Philippines is recruiting a Contact Centre Team Leader to build and lead a high-performing team serving Australian customers from our Ortigas on-site location. This role emphasizes coaching, performance management, and customer experience excellence across shifts and weekends. You will drive KPI attainment, mentor agents, and collaborate with...

Company Profile: The company is a global leader in outsourcing services and customer experience. It uses smart AI tools, powerful data analysis, and a diverse team from around the world to provide seamless customer support, flexible sales solutions, and strategies that help businesses grow their revenue. Position: Mandarin Logistics Customer...

Company Profile: One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards. Company Industry: BPO Company Work Location: Pasig Work Schedule: Shifting Schedule Salary: Php 106,000 Work Set-up: Work On-site BENEFITS:...

Company Profile: One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards. Company Industry: BPO Company Work Location: Pasig Work Schedule: Shifting Schedule Salary: Php 106,000 Work Set-up: Work On-site BENEFITS:...

Job Description: Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a...

Job Description Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.Performs analysis of processes, systems, data and business information...

The Great Eastern Life Assurance Company Limited is seeking candidates to join the dynamic frontline service team at the Service Centre in the Philippines. You will handle walk-in queries on life and general insurance matters, follow up unresolved issues, and manage appeals and feedback with a focus on excellent customer service. You’ll work in a...

Job Description Delivers technical and non-technical support via various channels to ensure effective handling of escalated client issues, post-sales support, and accurate processing of sales orders or inquiries. Completes support tasks under general direction, applying discretion when making decisions and working to resolve operational issues. Communicates...

Job Description Provides advanced support for clients, offering post-sale assistance and delivering comprehensive pre-sales support, including providing quotes and processing sales orders. Performs routine support tasks independently, applying discretion and making decisions to effectively resolve operational issues and ensure the accomplishment of tasks....

Job Description Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Provides advanced support for clients, offering post-sale assistance and delivering comprehensive pre-sales support, including providing quotes and processing sales orders. Performs routine support tasks independently, applying discretion and making...

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency DiplomaAre you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and...