contact center solution ph

Work Setup: Onsite  Shift: Shifting Schedule Responsibilities: RFP Analysis: Analyze RFPs to identify requirements, evaluation criteria, and potential challenges.Solution Design: Develop tailored contact center solutions that address the specific needs and objectives of each RFP.Proposal Development: Lead the creation of high-quality proposal documents,...

Responsibilities: Lead the design and development of solution blueprints, technical artifacts, and hands-on coding for Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications.Collaborate with technology leads, developers, business SMEs, UX designers, and stakeholders to define and deliver technical solutions.Drive...

About the job Contact Center Solution ArchitectResponsibilities:Lead the design and development of solution blueprints, technical artifacts, and hands-on coding for Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications.Collaborate with technology leads, developers, business SMEs, UX designers, and stakeholders to...

A leading staffing solutions firm in Metro Manila, Makati is seeking a Contact Center Solutions Manager. The ideal candidate will have over 10 years of experience in the contact center industry, with a strong focus on developing tailored solutions and winning RFPs. This role requires excellent project management skills and the ability to oversee all phases...

Empower Filipinos with innovative financial solutions at Home Credit Philippines. What you will do Lead Research & Development initiatives for contact center technologies and integrations, including voicebots, chatbots, and external systems across both on-premises and cloud environments. Drive platform modernization initiatives and migration efforts, with a...

Accenture in the Philippines is seeking a senior CX/Google CCAI leader to design, build, and implement next‑gen contact center solutions for global clients. You will guide CX strategy, work with Google Cloud products, and drive transformative CX programs across industries.You will collaborate with cross‑functional teams, lead workshops, and shape Gen AI...

Gratitude Jobs Ahead HR Inc. is hiring an Omnichannel Business Analyst in Taguig, Philippines. The role requires 1–3 years in a business systems or operations analyst position, with Salesforce and contact center experience.You will document requirements, configure and troubleshoot contact center platforms, and create training materials, tests, and guides...

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?Then, this is the right place for you! Welcome to a host of exciting...

Dialpad is seeking a Solutions Architect to join our US-hours, client-focused team. You will design contact center call flows, configure integrations, and act as a subject-matter expert guiding customers from Day 1 to deployment.You will collaborate with stakeholders to ensure a world-class setup that delivers measurable value and a seamless user experience....

TASQ Staffing Solutions is looking for a Senior Telecom Analyst to maintain customer-facing Contact Center platforms and telephony systems. This role requires at least 7 years of telecom experience, particularly with Contact Center solutions and related technologies. Candidates should also have hands-on experience with Freshworks products and NICE InContact...

Outsourcey is hiring a senior contact centre leader for its Philippines-based team. You will drive Zendesk-driven configurations, lead workshops, and translate business goals into practical solutions that improve agent performance and customer experience.The role demands 3+ years in contact centre leadership, excellent communication, and strong stakeholder...

Overview We are seeking a dynamic and communicative Co‑Pilot AI Engineer to join our team. In this role, you will work closely with our contact center operations team to deploy and customize AI copilots for various use cases within contact center environments. You will be responsible for writing technical requirements, mapping customer needs, and...

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting...

Questronix Corporation 2 is seeking a skilled developer to handle telephony system developments for our contact center solutions. You will design and implement call flow scripts and evaluate user experience against contact center requirements. Responsibilities include providing technical support for call flow changes and initiatives, and overseeing the...

Questronix Corporation 2 is seeking a skilled developer to handle telephony system developments for our contact center solutions. You will design and implement call flow scripts and evaluate user experience against contact center requirements.Responsibilities include providing technical support for call flow changes and initiatives, and overseeing the...

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?Then, this is the right place for you! Welcome to a host of exciting...

Gratitude Jobs Ahead HR Inc. is hiring an Omnichannel Business Analyst in Taguig, Philippines. The role requires 1–3 years in a business systems or operations analyst position, with Salesforce and contact center experience. You will document requirements, configure and troubleshoot contact center platforms, and create training materials, tests, and guides...

Beepo in Clark, Pampanga, is seeking a contact centre leader with 3+ years of experience to guide client strategies and optimise Zendesk-driven operations. You will connect business goals with practical CX solutions, and lead teams to deliver measurable value. With responsibilities spanning discovery workshops, workflow mapping, and training, you will...

Accenture Strategy & Consulting in the Philippines invites you to join its Google CCAI-focused practice. You will design and implement CX transformation initiatives across marketing, sales and service, leveraging Dialogflow CX, Insights CX and Gen AI to drive customer experience and business value.You will lead workshops, shape operating models and CCaaS...

We are looking for an experienced Contact Center Architect to design and drive scalable technology solutions across modern contact center environments.This role will focus on the architecture and integration of Conversational AI, IVR, chatbot, cloud, and API-driven solutions, helping transform customer and employee experiences through innovative and reliable...