calltek

CallTek is seeking a Tier 1 IT Helpdesk/MSP Support Agent to deliver frontline customer service and basic technical support for HSIA and workstation issues across diverse channels. You will troubleshoot Windows/Mac workstations, printers, and network connectivity, ensuring SLA targets while logging and routing issues to higher tiers as needed. Strong...

CallTek in Davao City, Philippines is seeking a detail-oriented WFM Real Time Analyst to optimize staffing and forecast demand. You will monitor real-time metrics, adjust schedules, and develop reports to communicate insights to stakeholders in a fast-paced call center environment. The ideal candidate has experience in WFM, strong analytics, and proficiency...

CallTek in the Philippines is seeking a detail-oriented WFM Real Time Analyst to manage workforce management processes, forecast demand, and ensure the right number of agents with the right skills at the right time. You will analyze data, monitor real-time metrics, develop reports, and collaborate with department heads to optimize scheduling and adherence to...

CallTek in Cebu City is seeking a Tier 3 IT Support & NOC Agent to serve as the highest level of technical escalation, resolving complex issues and leading incident response for client environments.The role blends deep technical expertise with proactive operations, monitoring strategy, root cause analysis, automation, and cross-team collaboration to ensure...

CallTek in the Philippines is seeking a Communications and Customer Service Trainer to design and deliver training programs for our global support teams. The role focuses on building communication skills, customer service excellence, and client relationship management. You will facilitate classroom, virtual, and blended sessions, develop materials, and...

CallTek in Cebu City is seeking a detail-oriented WFM Real Time Analyst to monitor live operations, forecast demand, and adjust staffing to meet service levels with a focus on accuracy and efficiency.You will collaborate with team leads to align workforce planning with operational goals, develop dashboards and reports, and drive process improvements in a...

Calltek is seeking a highly skilled Level 3 Technical Support Engineer with deep expertise in network infrastructure and hospitality environments. You will serve as the final escalation point for complex issues, handling advanced troubleshooting, configuration, and optimization of wired and wireless systems. The ideal candidate will have hands-on experience...

CallTek Philippines seeks a capable supervisor to oversee the Tier 3 and Proactive Team. You will align with the NOC Manager to meet goals, implement action plans, and drive service consistency across shifts.You’ll conduct regular status meetings, provide performance feedback, schedule reviews, and help develop policies and procedures. This role requires...

CallTek is seeking an Entry-Level IT Security Analyst to provide first-line review and analysis of alerts from Wazuh, Bitdefender, and approved tools. You will validate context, review logs, inspect devices, gather evidence, and follow defined incident-management procedures. The role works under the IT Security Manager, handling containment, escalation, and...

CallTek is seeking a Tier 4 IT Support / NOC Engineer in the Philippines to own the most complex escalations and mentor teams. You will coordinate with VIPs, Brand Managers, and client executives while driving strategic projects and infrastructure health analysis.The role requires advanced network knowledge, incident resolution skills, and the ability to...

CallTek is seeking a highly organized and customer-focused Project Coordinator to support the delivery of customer service orders and projects from initiation through completion. This role collaborates with customers, vendors, project managers, sales, engineering, and internal operations to ensure milestones are met and projects stay on schedule.The ideal...

CallTek, Inc. in the Philippines seeks a Tier 4 IT Support / NOC Engineer to own the most complex escalation cases and mentor Tier 2/3 teams. You will act as the technical authority on high-visibility incidents from VIP accounts and client executives, and you will coordinate communications with leadership. You will lead special projects, deploy new...

CallTek is seeking a skilled Level 3 Technical Support Engineer to lead advanced network troubleshooting in hospitality environments. You will handle complex LAN/WAN, VLAN, routing, switching, and firewall configurations across MikroTik, Aruba, Ruckus, Cambium, and Fortinet platforms. You will mentor junior engineers, optimize headend equipment, and drive...

CallTek is seeking a detail-oriented WFM Real Time Analyst to optimize staffing, forecast demand, and analyze data for operational alignment. You will monitor real-time metrics and collaborate with team leads to ensure scheduling accuracy and SLA adherence. This role focuses on data-driven decision making to improve workforce efficiency and performance. The...

CallTek is seeking a skilled NOC Engineer to ensure 24/7 availability and performance of network infrastructure through monitoring, incident response, escalation management, and technical support while maintaining SLAs and collaborating with cross-functional teams. You will monitor using SolarWinds, PRTG, Nagios, Zabbix and other systems, manage incidents...

CallTek, Inc. is seeking a Network Support Specialist in Cebu City to monitor network health, triage alerts, and coordinate with on-site staff for physical checks. The role involves remote troubleshooting, basic diagnostics, and escalating unresolved issues to vendors when necessary. You will work on-site with a shifting schedule, requiring foundational...

CallTek is seeking a Tier 4 IT Support / NOC Engineer, the final escalation level that handles the most complex, high-impact incidents including VIPs and client executives.You will mentor Tier 2/3 engineers, own escalation communication end-to-end, and contribute to strategic projects such as site planning, deployment, and infrastructure health analysis...

CallTek, Inc. is seeking an Entry-Level IT Security Analyst in Cebu City to review security alerts from Wazuh, Bitdefender, and other tools. You will validate context, inspect logs, and gather evidence while following approved response procedures. The role works under the IT Security Manager, handling initial incident analysis, containment support, and...

CallTek, Inc. in Cebu City is seeking an MSP Trainer to design, deliver, and continuously improve technical, operational, and security training within a 24/7 MSP environment. This role ensures onboarding, standardized processes, and current knowledge across tools, industry trends, and account-specific needs. The ideal candidate combines hands-on MSP...

CallTek in the Philippines is seeking a motivated BPO Supervisor to lead a customer service team, drive performance, and ensure service quality. You will coach agents, monitor KPIs, and coordinate with operations to meet client targets. The role is onsite with shifting schedules, including weekends and holidays. The ideal candidate has 1–2 years of...