bpo quality

About the role The Quality Lead is responsible for leading a team of Quality Analysts and Senior Associates on one or more accounts, ensuring accurate and timely quality monitoring, calibration, coaching support, reporting, and governance activities. Working closely with Operations Team Leaders, Training, and Workforce Management, the Quality Lead ensures...

Learn and Inspire with iOPEX Technologies. Join us now! We are hiring for passionate and talented QA Specialist for our awesome team! The ideal candidate/s is a critical thinker who will proactively improve the quality systems of the fast-paced growing company through internal audits, participation process improvement programs, and interaction with key...

Private Advertiser in Metro Manila is seeking a quality assurance professional to monitor inbound and outbound calls and other customer contacts for accuracy and standard adherence. You will document issues and performance metrics for management review and support coaching initiatives for staff. The role emphasizes independently applying established...

BPO Quality Assurance Manager for Retail - Makati Job Openings BPO Quality Assurance Manager for Retail - Makati About the job BPO Quality Assurance Manager for Retail - Makati TASQ is looking to fill an on-site position for a QA Manager for Retail ASAP. The pre-screening interview will take place over the phone. About the job QA Manager for Retail (Makati)...

Select how often (in days) to receive an alert: Create AlertReview claims transactions and provide feedback to claims processors. Improve process efficiency & quality for existing and new processes through analysis and design of workflows and business processes.Key Responsibilities:Review medical documents, policy documents, policy history, claims history,...

Learn and Inspire. Join us now! We are hiring for passionate and talented QA Manager for our awesome team! As QA Manager, you will leverage your analytical skills to create a metric-driven determination of our successes. You will identify opportunities for improvement and help develop impactful and measurable action plans to address these. You will also...

A dynamic HR solutions provider in the Philippines is seeking a Training & Quality Manager. This role involves developing and delivering comprehensive training programs across various disciplines while ensuring high quality standards in customer interactions and operational processes. The ideal candidate will possess at least 6 months of relevant experience,...

Quality Manager | 3–5 Years Healthcare BPO Quality Manager Experience | EPIC & RCM | Up to ₱110K WE'RE HIRING – QUALITY MANAGER Work Location: Ortigas, Pasig City Work Setup: 100% Onsite Shift: Night Shift Salary Package: ₱120,000 Start Date: September 7, 2026 Openings: 1 QUALIFICATIONS 3–5 years Quality Manager experience in a BPO setup Strong US...

Quality Manager | 3–5 Years Healthcare BPO Quality Manager Experience | EPIC & RCM | Up to ₱110K WE'RE HIRING – QUALITY MANAGER Work Location: Ortigas, Pasig City Work Setup: 100% Onsite Shift: Night Shift Salary Package: ₱110,000 Start Date: September 7, 2026 Openings: 1 QUALIFICATIONS 3–5 years Quality Manager experience in a BPO setup Strong US...

Quality Manager | 3–5 Years Healthcare BPO Quality Manager Experience | EPIC & RCM | Up to ₱110K WE'RE HIRING – QUALITY MANAGER Work Location: Ortigas, Pasig City Work Setup: 100% Onsite Shift: Night Shift Salary Package: ₱110,000 Start Date: September 7, 2026 Openings: 1 QUALIFICATIONS 3–5 years Quality Manager experience in a BPO setup Strong US...

Quality Manager | 3–5 Years Healthcare BPO Quality Manager Experience | EPIC & RCM | Up to ₱110K WE'RE HIRING – QUALITY MANAGER Work Location: Ortigas, Pasig City Work Setup: 100% Onsite Shift: Night Shift Salary Package: ₱120,000 Start Date: Asap Openings: 1 QUALIFICATIONS 3–5 years Quality Manager experience in a BPO setup Strong US Healthcare...

Quality Manager | 3–5 Years Healthcare BPO Quality Manager Experience | EPIC & RCM | Up to ₱110K WE'RE HIRING – QUALITY MANAGER Work Location: Ortigas, Pasig City Work Setup: 100% Onsite Shift: Night Shift Salary Package: ₱110,000 Start Date: September 7, 2026 Openings: 1 Qualifications 3–5 years Quality Manager experience in a BPO setup ...

Work Setup: Onsite (McKinley, Taguig) Urgency: Urgent Status: Active Account/Category/Campaign: Quality Assurance We are looking for an experienced QA Manager who can drive quality performance, strengthen coaching strategies, and elevate customer experience across operations. The Role: Lead quality monitoring for calls, email, and chat while driving...

Key Responsibilities Oversees the QA department’s activities, ensuring the effective delivery of programs and initiatives aligned with individual, operational, and client requirements. Receives and interprets QA directives from clients, cascades requirements to relevant departments, and leads the implementation of necessary programs. Prepares and...

Quality Manager | 3–5 Years Healthcare BPO Quality Manager Experience | EPIC & RCM | Ortigas | Up to ₱110K WE'RE HIRING – QUALITY MANAGER Work Location: Ortigas, Pasig CityWork Setup: 100% OnsiteShift: Night ShiftSalary Package: ₱110,000 Start Date: September 7, 2026 Openings: 1 QUALIFICATIONS 3–5 years Quality Manager experience in a BPO...

About the job BPO Quality Analyst - Cebu City Position: Quality Analyst - Travel Sales (Cebu) | OnsiteAccount Type: Travel Sales Start Date: ASAP Work Arrangement: 100% Onsite (Cebu) Shift & Rest Days: Night Shift Educational Qualification: At least a second-year college student or higher Work Experience: 2 to 4 years of overall experience 1 to 2 years of...

Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone. ...

Job Description Responsible and accountable for the achievement of business performance through effective leadership and management of the Quality Assurance functions and teams Responsible for the ongoing development and management of team members’ performance and capability. Overall responsibility for design and delivery of quality framework, ensuring...

RC Low Human Resource Consultancy OPC is seeking a Quality Analyst (QA) for our Pasig City-based BPO team. The role focuses on ensuring service quality across customer interactions and supporting ongoing agent performance improvements.You will monitor calls, chats, and emails, score performance with QA scorecards, and provide feedback and coaching while...

We need an Assistant Quality Manager in Alabang to start working ASAP. onsite, and on shifting schedules. Responsibilities Financial assessments and revenue health. Process Management: Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client processes and build...